PRSA New Pros Teleseminar: March 13 on Real-Time Marketing with Arby’s

Josh Martin, Social Media Manager at Arby’s, will host our first PRSA New Professionals Section Brown Bag Discussion of the year. Josh gave us a preview of what you will be able to learn from his teleseminar on Real-Time Marketing Done Right. Register for the March 13th teleseminar today.

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How would you personally define real-time marketing? 

To me, real-time marketing is simply making timely responses to mainstream events.

What are some notable differences when executing RT marketing with an agency vs corporate?

Agencies bring a lot of creativity and strategic thinking to the table when it comes to RT marketing. Corporate lives/breathes the brand on a daily basis and often has a better understanding of what will work with their audience. The magic happens when both agency & corporate can work together seamlessly.

What are some of your goals when planning/executing RT marketing? 

My goal for RT marketing: Don’t do anything stupid. RT marketing is about two things: listening and engaging. We want to make sure we’re listening first and understand the conversations that are taking place. If we decide to pursue an opportunity, our goal is for the content to not feel forced and stays consistent with our brand voice.

What advice do you have for brands/companies that don’t have a budget to promote/push out their content?

Brands can still be effective in social media, even with a limited budget. They need to be laser-focused on developing a content strategy and be patient with results.

In your opinion, is there a good ratio to be used of pre-planned content and real-time content?

Specifically during a major event, when brands are trying to stay relative. It’s important to have pre-planned content at the ready so you can move quickly during a major event, but it’s as equally important to be flexible and pivot to real-time content when an opportunity presents itself.

Want to learn more from Josh? Register here.

 

Get Social with Your Next Pitch

Social media has changed the way we do a lot of things. Instead of instant messaging and emailing friends, we’re more likely to send them a Facebook message or a SnapChat. Instead of buying magazines to keep tabs on our favorite celebrities, we follow them on Instagram and Twitter. And instead of spending hours on hold with a customer service hotline, we send a tweet to the company’s customer support account (my personal favorite).

If social media has changed all of these things, shouldn’t it also change the way you interact with reporters? According to Vocus’ 2014 State of the Media Report, 91% of reporters still prefer being pitched via email, so those days aren’t completely behind us. But that doesn’t mean social media shouldn’t become part of your pitching strategy.

Here are three ways it can help you land that next great piece of coverage:

Before the pitch: Foster name recognition

We all know that journalists receive a ton of pitches, and seeing a name they recognize in their inbox could be the difference between landing in their email’s trash folder and becoming their next story. But if you’ve never met or worked with the reporter before, how can you make that initial introduction?

Start a relationship on social media. Follow them on Twitter and retweet them, share their stories mentioning their handle, etc. The Cision 2013 Social Journalism Survey found that 80% of the journalists that responded used social media for professional networking at least once a week. This is a great way to start a relationship and increase the probability that your name will stand out in their overflowing inbox full of pitches.

A helpful way to keep tabs on reporters in your niche is to put them all into a private Twitter list or Facebook Interest List and check them each at least every few days. Interact with those you already have a relationship with, and make new connections that could be beneficial in the future.

During the pitch: Conduct reconnaissance

While flattery definitely won’t ever get you everywhere, as the adage goes, it can definitely get you somewhere. Not only does letting a journalist know you follow their work help in that regard, it also shows that you’ve done your research.

Set aside 15 minutes before writing your pitch to go through the journalist’s social media updates. What have they written about recently? What’s their opinion on a recent piece of big industry news? This information can be helpful when writing your email’s intro. Diving straight into the pitch might be quicker, but you want to foster a relationship, not throw information at them.

After the pitch: Follow up

One of the things journalists hate the most is a phone call saying “Did you get my pitch/press release?” or a another email asking “Did you get my email?” For your follow-up, try going a less invasive route.

When it’s time to follow up with a reporter, try reaching out on Facebook, Twitter, or LinkedIn. If they haven’t seen your pitch yet, it’s likely because their inbox is so crowded. By comparison, their mentions stream on Twitter is probably a lot emptier.

I frequently follow up with reporters via social media and am met with a much quicker response than sending another email. Even if it’s a rejection, at least I know that the pitch was seen and not lost in cyber land, and I know not to follow up a second time. If I had emailed them, I likely wouldn’t have seen a response.

While journalists will probably prefer being pitched over email for at least the next few years, there’s no reason your online communication with them should be limited to just email. Reaching out to them on more than one channel will add a depth to the relationship, which can help all parties down the road.

Have you had any success pitching journalists via social media?

 

710T3ue1Brittany Berger is the Content Marketing Coordinator at eZanga.com, a search engine and online advertising company in Delaware. Connect with her on TwitterLinkedIn, and Google+.

February Twitter Chat Highlights: Real-Time Marketing

We’d like to thank everyone who participated in the February #NPPRSA Twitter chat by discussing the opportunities and challenges of real-time marketing. This month we discussed ways that brands can be authentic when engaging in real time and also addressed some the of risks that can come with real-time marketing.

Real-Time Marketing Twitter Chat Highlights

Specifically, we’d like to thank our two special guests for February: Adam Naide and Ken Burbary. Adam Naide is the Executive Director of Marketing for Social Media at Cox Communications, where he leads overall strategy for the company’s social media presences including fan engagement, customer acquisition & retention, social commerce and Social TV. Ken Burbary is the Chief Digital Officer at Lowe Campbell-Ewald. Ken has over 20 years of marketing experience with a focus on digital for Fortune 500+ brands.

Join us again on March 6 for our next #NPPRSA Twitter chat and stay up-to-date with PRSA New Professionals on Facebook, Twitter, LinkedIn or Google+.

Review highlights of the chat below. What did you learn from the February chat? Should brands attempt real-time marketing? Is it worth the risks? How can brands authentically engage with consumers?

 

Amy BishopAmy Bishop works in digital PR and marketing for DigitalRelevance, a content distribution and promotion agency. She is also Social Media Co-Chair for the PRSA New Professionals Section.  Read her insights on customer experience and social business on her Marketing Strategy blog. Connect with Amy through Twitter, Pinterest or Google+.

November Twitter Chat Highlights: How to Succeed as a New Pro

Thanks to everyone who participated in the November #NPPRSA Twitter chat to kick off PRSA New Professionals Week, discussing how to succeed in marketing and public relations as a new professional. We encourage everyone to get involved with PRSA New Professionals Week, November 11-15, and discover helpful resources, such as the free webinar, “What Your Boss Wants from You but Won’t Tell You” on November 11 at 3 p.m. ET.

 

Join us again on Twitter in December for the final #NPPRSA Twitter chat of 2013.

Review highlights of the chat below. What did you learn from the November chat? How can you show initiative as a new professional? What are some good ways to use resources wisely and find new ones? How can you stay involved within your community?

 

Lauren RosenbaumLauren Rosenbaum is the co-founder of Soversity, a public relations and digital marketing company. You can connect with her on Google+LinkedIn or Twitter.

September Twitter Chat Highlights: Modern PR Ethics

Twitter Chat Highlights: Modern PR EthicsWe’d like to thank everyone who participated in the September #NPPRSA Twitter chat as part of PRSA’s Ethics Month.

Specifically, we’d like to thank special guest for the month, PRSA’s Board of Ethics and Professional Standards [BEPS].  Join us again on October 10 at 9 p.m. EST for the next #NPPRSA Twitter chat.

Review highlights of the chat below.

What did you learn from the September chat? How do you make sure your brand is remaining ethical despite the addition of paid placements in social and digital media? How do you confront situations where ethical values may be at risk?

Lauren RosenbaumLauren Rosenbaum is the public relations director at BrickPixel, a web design and marketing consultancy. She is the co-founder of Soversity, a public relations and digital marketing company. Rosenbaum is also one of the volunteer coordinators for PRSA Houston Chapter’s PR Day 2013. You can connect with her on Google+LinkedIn and Twitter.