Why Facebook and Twitter are Reviving PR

February 5, 2015February 6, 2015Ashleigh Mavros Leave a comment

When I landed my first public relations job in 2012, I sensed the field—and those within it—were experiencing a paradigm shift. Working next to seasoned professionals, I watched as savvy practitioners stumbled over using one of the most important public relations tools of our time: social media.

In my opinion, practitioners often lose sight of the purpose of public relations, focusing on output-oriented measures like the number of press releases sent out or the amount of media coverage received. Over the last three years, though, I’ve seen social media bring an exciting transformation to the field.

Thanks to sites like Facebook and Twitter, publics expect honesty, quick responses, interaction and engagement more so than ever before. Gone are the days of hiding behind press releases and media outlets. Social media makes public relations operate on real time. More importantly, social media has helped PR rediscover its relational roots.

This public-focused approach has transformed the way my company operates and executes its public relations strategy. If you’re interested in harnessing the power of social media for PR, here’s four ways to step up your strategy:

1. Use social media to refocus on relationships. I firmly believe that relationships are the glue that hold public relations and social media together. As practitioners, it’s our job to know, understand and advocate for our company’s or client’s publics. Social media offers us the opportunity to do all three on a daily, sometimes hourly, basis.

2. Use social media to empower your position. Social media makes the need for a public relations practitioner mandatory. In addition, in order for the company’s social media pages to align with the business’ goals and values, the public relations practitioner in charge of social media must have support and approval from the dominant coalition, making way for opportunists to discuss and make the presence of public relations known.

3. Use social media to facilitate two-way and symmetrical communication. Social media enables businesses to practice two-way and symmetrical communication with their publics like never before. In other words, answer questions, create opportunities for dialogue and get personal! Social media efforts flop without a human touch.

4. Use social media for environmental scanning. Used as a tool for analysis, social media allows for practitioners to listen to the concerns of consumers and other risk bearers. In fact, I’ve started to track every single complaint we get on social media. It’s a great way for me to detect trends and a useful resource when asked for customer feedback.

What other ways do you feel social media has impacted public relations?

Audrey Roeder works as a public relations coordinator for two of the nation’s top-selling master-planned communities. She’s an alumna of Texas A&M University and the University of Houston, where she received a Master of Arts in Public Relations. In her free time, Audrey enjoys exploring her city’s ever-growing restaurant scene, binge-watching Netflix with her fiancé and posting too many pictures of her Siamese cat, Sibel, to Instagram. Connect with her on LinkedIn.

Three Ways to Let Analytics Guide Your Social Strategy

February 2, 2015Ashleigh Mavros 3 Comments

Every PR pro knows a good online strategy is nothing without great content to back it up. Social media should not be overlooked when it comes to strategic planning. As more and more organizations incorporate social media into their overall PR strategy, it becomes increasingly important to create content that sets them apart from competitors and builds trust with audiences. There are so many great tools available (for free!) that can help guide social content to maximize its benefit.

Here are a few ways to use them:

1. Find the Right Time to Post. Timing is everything. The great thing about social media is its instantaneous nature, so messages can get out to audiences in seconds. But is it really necessary and/or beneficial to deliver every message in real-time? Social media users can be connected to hundreds of other users or organizations, and every post is competing for attention. Most PR pros work typical 9-5 hours, so it might seem like it makes sense to post a link to a new blog on Facebook during your work day. But if those who follow a brand on Facebook aren’t online during that time, the post becomes buried among a hundred others.

Tools like Facebook Insights allow organizations to see the demographics of their Facebook followers. One of the most valuable pieces of information is a daily timeline that shows follower activity peaks. Insights is completely free to business/organization pages on Facebook, and it can help pinpoint the best time to schedule posts. It may turn out that time is at 7:00 p.m. on a Friday evening. There are plenty of tools available to schedule posts automatically so the prime posting window isn’t missed because it is outside of traditional work hours.

2. Figure Out What Content Works. It can be easy for a social media strategy to place too much focus on building an audience. Social media is a tool to engage in conversations with an audience. If the audience isn’t responding, something isn’t working. A large fan base does not equal a successful social media strategy.

“While the number of page likes or Twitter followers seems like an obvious metric to track, it is important to measure reach and engagement as well,” said Katie Hinerman, Freelance Digital Marketing Specialist.

Twitter Analytics is a new tool available for organizations to measure the engagement of their Twitter content. The dashboard shows overall impressions (how many times a tweet was viewed), engagement (how many users interacted with a tweet) and engagement rate (ratio of tweets to interactions). A good social media strategy should include a plan for increasing engagement rate across all social platforms.

“Social media marketing as we know it is changing,” added Hinerman. “In 2015, brands are going to have a harder time reaching users organically. This is why it will be especially important to track reach and engagement metrics when measuring your efforts.”

3. Measure Your Success. A strategy can’t be created without goals, and goals can’t be deemed successful unless they’re measurable (Click to tweet!). A social media strategy is no different than any other part of an organizations’ overall communications plan. Once SMART goals are set, they should be measured and tracked for progress. Lack of progress toward a goal could mean efforts need adjusted.

Google Analytics includes statistics on web traffic referrals from social media accounts. If increased web traffic is part of a social media goal, this tool is the best way to measure progress. The results are offered in real-time, and a variety of time frames can be analyzed and compared. Google Analytics is free to use and offers several tutorial videos to coach beginners through the analytics process.

In a world where PR pros are already stretched thin and wearing many hats, strategizing and measuring social media efforts can keep everyone on the right track. Using analytics to guide social media strategy is a great way to make sure that too much or too little work isn’t being done. Knowing what content is most engaging and when audiences are looking for it maximizes the impact with audiences and minimizes the drain on staff. And that keeps everyone happy.

Jennifer Materkoski is a graduate of Kent State University with a Master of Arts in Journalism and Mass Communications with a specialization in Public Relations. She has worked as a writer and editor for both newspaper and television and as a member of a non-profit marketing and development team. Materkoski is the owner and principal consultant of a boutique public relations firm, Songbird Public Relations. She is an avid sports fan and a yogi. Materkoski resides in Wheeling, West Virginia with her husband and son. Find her on LinkedIn or follow her on Twitter @MrsMaterkoski. She can be reached via email at jen@songbirdpublicrelations.com.

Why De-Busying Yourself Should Be Your New Years Resolution

January 12, 2015January 12, 2015Lauren Gray Leave a comment

There are approximately 500,000 words in the English language. How we weave those words together in sentences with one another is what many call “the art of communication.” Or should I say, the lost art of communication?

How many times have you replied, “I’m good” when really, last week a rock shattered your windshield so you’ve been eating pb&j’s to afford rent? And how many times have you gone to dinner with a friend (or worse, a date) only to have their cellphone receive its own placemat; as if silently saying, “I’m here for you. But I’m also here for my 600+ network of friends, should anyone message me.” A phone call or handwritten note is becoming so rare that most people don’t even know what to do when they get one. Sadly, the art of communication is a dying trade, and though we don’t like to admit it, we and our busy schedules are to blame.

You wake up: Emails. Brush teeth: Facebook. Riding around: Snapchat. Drink coffee: Google Alerts. *Cue Beyoncé* Do you wake up like this? Many of us have fallen prey to the idea that always being accessible simplifies our lives in saving us time, and provides us with better access to, and thus improves, our level of communication.

However, in reality, constant connectivity deteriorates and distracts much more than it builds. In a study conducted by University of Utah psychology professor David Strayer, 1,000 individuals were put through a series of cognitive and motor skill tests to determine who could be truly capable of multitasking. In the end, only two people passed. TWO. That means on average, 98% of people cannot devote their care and attention to more than one person or situation at a time without deteriorating their original quality of focus.

Despite this somewhat depressing fact, the average person tends to overrate their ability to multitask and/or believes, from practice makes perfect, a light bulb will suddenly illuminate the way to mastering the Rubik’s cube of multitasking. When in reality, Strayer’s same study showed that those who regularly engaged in multiple activities at once were worse at it than occasional offenders. [If you’d like to take the experiment’s electronic test and shatter your illusion of ever being a said “supertasker,” click here.]

It’s no secret our society is over-stimulated. Between the constant bombardment of pop-up ads, Facebook check-ins and Candy Crush invitations, we rarely leave ourselves idle time. Yet, perhaps even worse lies in how we’ve created a sort of silent competition of who can do the most, see the most, BE the most. It’s as though the longer your laundry list of events and to-do’s, the higher you rank on the social status o-meter. Busy has become synonymous with important, and who doesn’t want that? But, our attention has stretched so thin from always looking forward to what’s next that we forget how to see what’s standing right in front of us.

If we are too busy for something as simple as laundry, how can we expect to make time for friends and fostering relationships? Humor me for a second and think; when was the last time you called (not texted) someone on their birthday? Or took the time to give your best friend a pep talk before their big interview? These meaningful moments and opportunities to build deep connections are what we trade in when we overrun our schedules with busyness for the sake of busyness. As much as our devices and determination might argue otherwise, it’s time to admit that we can’t do everything; and inevitably things (and often people) will fall through the cracks, in both our personal and professional lives.

One of the best pieces of advice I’ve received was from someone who said plainly, “don’t confuse action with traction.” We pour so much time, energy and emotion into doing a-z, but how many of these things actually propel us in a direction we’d like to be going? Toward reaching a goal, toward happiness, toward connecting with others on a sincere level or simply toward becoming a better person? As the New Year begins, step away from the laptops, the ringtones and the calendar reminders and ask yourself, how do you want to be in this world? Not who do you want to be, or what; just how. And whatever your answer, don’t be afraid to go out and do just that!

Megan O’Neal graduated from UCLA in 2011 with a Bachelor of Arts in Communication Studies, emphasizing in mass communications. She is currently the PR Coordinator at Marketing Design Group and volunteers with the National Multiple Sclerosis Society, freelancing for the public relations department. Connect with her on Twitter @megannenicole.

Why PR is Essential to Content Marketing

November 10, 2014January 2, 2015Lauren Gray 1 Comment

PR and marketing used to be separate. But now more and more of their job responsibilities are starting to overlap.

Image credit to 5wpr.com

Go to a well-known public relations or marketing blog, and you’re sure to see something about content marketing. Content marketing is kind of in the spot social media found itself in a few years ago: no one agrees on who should own it.

I won’t go into my thoughts on the topic, but I will say this: successful content marketing can’t happen without some PR. And while not every marketing team needs a designated PR pro, the team’s success depends on having strong public relations skills.

Good Content Means Nothing Without Good Distribution

Sure, it’s great that you wrote an awesome ebook. But tell me this: how is your company planning on getting people to read it?

Many content marketers say you should spend twice as long promoting a piece of content than you do creating it. That may sound daunting at first, but think about the ongoing nature of blog promotion. One hour of that promotion may be broken up into creating several one-off shares over the course of a few months.

A rounded content distribution plan might include:

Sharing on social media
Including links in a company newsletter
Syndicating the content on other websites
Optimizing the content for shares
Personally emailing content to interested contacts
Linking to content in guest posts
Earning inbound links to the content
Getting influencers to share or endorse the content

Those last four bullet points? Yeah, they take some PR savvy.

Public Relations for Content Marketing

The most important reason that content marketers need a grasp on PR is the need for relationships. PR pros are experts at building relationships – it’s one foundation of PR as a whole.

Content marketing is a whole lot easier when you have strong relationships with people who can help you get your content out there. It all boils down to knowing how to write a pitch. Let’s look at those bullet points again:

Personally Emailing Contacts

You just wrote a post about something and think several of your contacts would enjoy it. Don’t leave it to chance that they’ll see your social shares of it or find it on their own. There’s nothing wrong with sending a quick email saying you wrote something on a topic they’re interested in. But if you don’t know how to write a good pitch, you may come off sounding more pushy than helpful.

Linking to Content in Guest Posts

Guest blogging can be as valuable for content promotion as it is for personal branding. You can link to content in the body of the post, provided it’s related to what you’re talking about in the post. Or you can highlight specific content in your bio instead of including a link to, say, your blog’s home page.

But once again, to secure great guest blogging gigs, you need to know how to pitch yourself and your writing to relevant outlets.

Earning Inbound Links

Have you ever seen 10+ outlets writing articles about the same company’s recent report or whitepaper? Think about how valuable those links are, especially when they’re from authoritative, high-ranking sources.

Do you think that those publications all just fell upon that data? I’m betting that in most cases, they received a great email from the original company. It probably stressed why the report would be valuable to readers. I’ll also bet that the publications receive pitches like that a lot, and only pay attention to the good ones.

Getting Influencers On Board

I love stories where one tweet boosted a company’s subscribers or conversions by crazy amounts. It may seem like exaggeration, but it happens. Influencers can drive hundreds of visits to a small company’s website. That may be twice as many visits as they usually see.

This kind of success depends on targeting the right influencers and building a relationship with them. Then you need to show them the value in your content. If you spam them, are pushy, or use any other combination of bad pitching tactics, you’re making that success next to impossible for yourself.

So while everyone debates on whether content marketing should fall under marketing or public relations, you can focus on how to combine the two for content success.

What PR tactics do you think are most important in content marketing?

Brittany Berger is currently a Digital Content Supervisor at eZanga.com. She graduated from University of Delaware in 2012 majoring in Mass Communication with a public relations focus and minoring in Interactive Media and English. Connect with her on Twitter @bberg1010.

Four Social Media Challenges for the Young Professional

August 28, 2014January 2, 2015Lauren Gray 2 Comments

Growing up in the whirlwind of social media, many young professionals find this area as one of their specialties. It’s almost inevitable that in today’s industry you’ll be involved with social at some point in your career. However, even if you rock at social media, there’s hurdles you may face as a young professional when dealing with execs, clients or the business side of the company.

Here’s some of the challenges of working on social media and steps to finding a solution:

What’s the ROI?

Ah, the dreaded return on investment. Social media is a great tool from a PR perspective, but if you can’t prove what it’s doing on the business side, you don’t have much going for you. Whether it’s increasing brand awareness or creating sales leads, you need to be able to provide quantifiable results that prove why your company needs a social presence. If you can show numbers directing customers from social platforms to your website with intent to buy, perfect! However, it’s not always that easy. Think outside the box – showcase conversations that you’ve had or feedback you’ve received that turned a skeptic into a brand believer. You must be ready and able to prove – with results – why social media is necessary.

Every. Single. Post. Must be approved.

This is one of the hardest hoops to jump through. Everyone knows real-time content and engagement can be more meaningful than a month’s worth of pre-scheduled posts, but oftentimes the legal department trumps for social media. Try proposing an in-depth social media strategy that would guide your real-time engagement policies and would have legal’s stamp of approval. This would lay out the topics you can cover, conversations to take part in and outline specific guidelines. I’ve found that partial content calendars work wonders – you still have pre-approved content approved by legal, but you also have the guidelines and permission to create content and engage in real-time. It’s a win-win.

We’d like to just be on Facebook and Twitter.

Sticking to the basics of Facebook and Twitter is the safe, and sometimes, dangerous route. These are both valuable platforms in many cases, but they’re not right for every brand or company. If you’re looking to reach the teenage audience you may not be connecting with them on Facebook, as they’re too busy on Snapchat or Instagram. If you’re proposing the idea of being on a new platform lead by example and showcase other successful brands who’ve executed their strategies. Back up your case with facts on how you’d better be able to reach your audience and why you’re missing out by not having a presence. You can’t be everything to everyone on all platforms, but you should look beyond Facebook and Twitter.

Because you’re a millennial, you’re a pro at social media marketing, right?

Sometimes social media will get thrown to the intern or newbie since higher management isn’t accustom to best practices and don’t have time to devote to the practice. Just because you’re familiar with the various platforms and have put together content calendars before may not mean you’re experienced enough to develop overall strategy – that’s a big chunk of responsibility. Luckily, there’s an abundance of blogs, webinars and workshops that can help you continuously learn and stay up on trends. Take advantage of resources to stay up to speed with the ever-changing world of social.

What social media challenges have you faced as a young professional in the industry?

Ashleigh Mavros is a graduate of the E.W. Scripps School of Journalism at Ohio University and works in public relations at Fahlgren Mortine, a fully-integrated agency in Columbus. She is a member of the Central Ohio PRSA Programs Committee. Connect with Ashleigh on Twitter at @ashleighmavros or on LinkedIn.