September Twitter Chat Highlights: Modern PR Ethics

Twitter Chat Highlights: Modern PR EthicsWe’d like to thank everyone who participated in the September #NPPRSA Twitter chat as part of PRSA’s Ethics Month.

Specifically, we’d like to thank special guest for the month, PRSA’s Board of Ethics and Professional Standards [BEPS].  Join us again on October 10 at 9 p.m. EST for the next #NPPRSA Twitter chat.

Review highlights of the chat below.

What did you learn from the September chat? How do you make sure your brand is remaining ethical despite the addition of paid placements in social and digital media? How do you confront situations where ethical values may be at risk?

Lauren RosenbaumLauren Rosenbaum is the public relations director at BrickPixel, a web design and marketing consultancy. She is the co-founder of Soversity, a public relations and digital marketing company. Rosenbaum is also one of the volunteer coordinators for PRSA Houston Chapter’s PR Day 2013. You can connect with her on Google+LinkedIn and Twitter.

Summer Book Club Discussion: Putting the Public Back in Public Relations

As a part of the PRSA New Pros Blog Summer Book Club, our first book was “Putting the Public Back in Public Relations” by Deirdre Breakenridge and Brian Solis. The book had good insight on the future of public relations, where we are now and how public relations and social media work together for the PR 2.0 era. Both have since released updated books on public relations and business since this 2009 release.

Here are a few highlights of the book and things to note.

Highlights:

  • The book is really about how social media is putting the public back in public relations and has “reinvented” public relations and how the industry has to change and evolve.
  • We have a lot of issues facing the public relations field, and some even say our industry needs a PR makeover. Traditional PR tactics aren’t always as effective anymore.
  • We have to a part of the story and the actual conversation now more than ever. It’s not about us, it’s about the consumer and the consistent messaging and dialogue.
  • There are so many social tools out there, but the tools will change and the people using social media will not.
  • Rather than focusing on the need to get brand information out there, the focus should be on the social factor of social media. Facilitate conversation and relationships; do not just broadcast, and change from spin to influence.
  • Social media is not just public relations, it affects the entire organization/company.
  • The future of public relations is about community and community building (they also throw in a lot of tips and guidelines for community managers here).
  • New titles in the PR industry include: chief social officer, community advocate, community builder, community relations manager, social media evangelist.
  • The past of PR meets the future of PR by embracing changes brought on by social media and incorporating strategy for marketing, analytics, customer service, crowdsourcing and more.

Things to note:

  • A lot of this book is based on opinion and does not necessarily have data, polls, research, case studies, etc. to back up what is proposed.
  • Social media is not new anymore, and the content of this book is beyond basics at this point in 2013; it could be more for late adapters of social media.
  • Public relations changed with social media, but a lot of the basics still remain the same, and social media is just a tool in the entire box.

Did you read the book? What are your thoughts?

Discussion:

  • What do you think is the future of public relations? If social media was PR 2.0, what will PR 3.0 look like?
  • Is social media really a new thing anymore? What brands are using it best?
  • How do you get the community involved more in your brand conversation?
  • Do you think social media has put a focus back on ethics in PR with its need for transparency?
  • How do you win leadership support for your social media tactics, or do you face little push-back?

 

Lauren GrayLauren Gray is a junior associate in digital at Finn Partners in New York City and also serves as the PRSSA immediate past president for the current National Committee. Connect with her on Twitter: @laurenkgray.

Summer Book Club: June Selection–Putting the Public Back in Public Relations

Just because summer will officially begin this month and vacations take center stage doesn’t mean we should all take a break from learning. June starts our annual Summer Book Club on the PRSA New Professionals Section blog, and the first book selection has been made!

When you’re on your way to the beach or sitting in the car or plane, make sure you grab or download a copy of “Putting the Public Back in Public Relations” by Deirdre Breakenridge and Brian Solis. At the end of the month, we’ll have a recap of the book along with discussion around the key takeaways. You may even see these topics appear in our monthly #NPPRSA Twitter chat!

See how Amazon.com describes “Putting the Public Back in Public Relations”:

Forget the “pitch”: Yesterday’s PR techniques just don’t work anymore. That’s the bad news. Here’s the great news: Social Media and Web 2.0 offer you an unprecedented opportunity to make PR work better than ever before. This book shows how to reinvent PR around two-way conversations, bring the “public” back into public relations and get results that traditional PR people can only dream about. Drawing on their unparalleled experience making Social Media work for business, PR 2.0.com’s Brian Solis and industry leader Deirdre Breakenridge show how to transform the way you think, plan, prioritize, and deliver PR services. You’ll learn powerful new ways to build the relationships that matter, and reach a new generation of influencers…leverage platforms ranging from Twitter to Facebook…truly embed yourself in the communities that are shaping the future. Best of all, you won’t just learn how to add value in the Web 2.0 world: You’ll learn how to prove how new, intelligent, and socially rooted PR will transform your organization into a proactive, participatory communication powerhouse that is in touch and informed with its community of stakeholders.

I’ll be reading on my Kindle with you. We hope you join us for another lively discussion on the New Pros blog this summer!

 

Heather SliwinskiHeather Sliwinski is an account executive at KemperLesnik, a Chicago-based public relations agency, providing media relations and social media services to a variety of B2B clients. She has held positions in marketing and event planning for corporations, nonprofits and higher education. She earned a bachelor’s degree in journalism and mass communications with an emphasis in strategic communications from the University of Wisconsin-Madison. Sliwinski is the blog co-chair and chair-elect for the PRSA New Professionals Section. Feel free to connect with her on LinkedIn or Twitter.

Intro to Digital PR

What does a day in the life of the digital public relations professional look like? Today, your practice can be described in two simple words: you are “always on.” When the Internet became our stomping ground for public communications, reaction time had to be much more immediate. Of course, social media continued to fuel the “always on” feeling even more because networks don’t rest and brands have to be prepared. When you accept a position in PR, you quickly learn the nature of the job requires attention at all times of the day or night, and new skills and practices are constantly in development.

My book, “Social Media and Public Relations: Eight New Practices for the PR Professional,” presents many new practices that demonstrate this notion of “always on.” As a matter of fact, if you break down the average day of the digital PR professional, you will quickly see why you need to incorporate this idea of “always on” into your everyday activities and your daily regimen.

As a digital PR professional, you’re “always on” because you are:

Technology Savvy: PR people don’t have to code databases, unless it’s something you want to learn. However, you do need to know how to create a WordPress blog and build profiles on Facebook, Twitter, LinkedIn and other major social channels. Understanding where and how your audiences participate on different platforms, with a good working knowledge of strategic use, is also critical. If you can’t answer questions about Pinterest vs. Instagram or Facebook vs. Tumblr, then you need to roll up your sleeves and learn those differences quickly. Ask yourself a simple question: How will you guide your executives’ brand communication if you can’t answer these questions for them?

Proactive: There is no sitting back (ever) and feeling complacent that your stakeholders have what they need. You must be proactively “listening” or monitoring their conversations, feelings, ideas and ways they want to interact with you. Being proactive means that you are using the latest technology to fully understand these conversations and the consumer perceptions they expose. You’re learning how to engage as a better partner, employer, resource and problem solver. Of course, actively listening and being connected through social media will also prevent negative dialogue from escalating into unexpected crisis situations.

Flexible: Thinking your day will be the same every day is almost asking for the impossible. Are you really able to predict what your day looks like? As a best practice, you can plan your initiatives, but in the age of public communications, your daily interactions may change drastically from hour to hour or even minute to minute. Having the flexibility to respond to your stakeholders in real time is where digital PR professionals can truly serve their brands. You also have to be open and willing to explore new ways of communication as technology continues to advance and platforms improve their functionality.

Strategic/Critical Thinker: PR professionals use tactics to support their communications programs. However, we are not just tactical doers. On the contrary, brands are looking for strategists who focus on a planned approach with goals and objectives in place, show a deep understanding of their audience, develop messages that resonate with stakeholders, reach people where they congregate and use measurement that will capture the desired actions. Sending out news releases, tweeting and posting to Facebook are the tactical elements of a communications program. Why, when and how we participate, through specific channels, is the strategic thinking required for communications success.

Accountable: PR professionals have to take accountability to a higher level. Accountability tied directly to the bottom line is the accountability that executives love to see. However, that’s not always possible. The good news is they also want to see communications impact in the form of customer satisfaction tied to positive sentiment and testimonials, editorial coverage across different media (including social media), reputation maintenance and greater awareness of the brand, which is often a part of the ROI puzzle. PR doesn’t always have a direct tie to the bottom line, but when our results are a part of a larger marketing and sales picture, the accountability becomes more visible. Another key takeaway here is that you can’t work in a vacuum and your accountability should be a part of a larger team effort.

Of course, these are only a few of the skills and practices that should be on your digital PR checklist. Call it a part of the job description of the future, or what you might see in a job posting for a PR position. Either way, it’s your opportunity to blend great PR skills with new media communications. To truly embrace the “always on” mindset, you must commit yourself to newer skills and practices on a daily basis and as a part of your professional development.

 

Deirdre BreakenridgeDeirdre Breakenridge is CEO of Pure Performance Communications. A 25-year veteran in public relations, she teaches at NYU and speaks nationally and internationally on the topics of PR, marketing and social media. She is the author of five business books, with her most recent book, “Social Media and Public Relations: Eight New Practices for the PR Professional,” published by Financial Times Press in May 2012.

April Twitter Chat Highlights: SEO and Digital PR

We’d like to thank everyone who participated in the April #NPPRSA Twitter chat.

Specifically, we’d like to thank our special guest for the month Carrie Morgan, author of the upcoming book, “Digital Haystack: Essential Digital PR Tactics to Get Found Online.”

Join us again on May 9 at 9 p.m. EST for the next #NPPRSA Twitter chat.

Review highlights of the chat below. What did you learn from the April chat? What strategies do you believe are vital to digital PR success? How do you optimize your content for search?

 

Amy BishopAmy Bishop is the digital marketing manager for Cru Global, a faith-based nonprofit. Bishop helps align Cru’s global marketing, branding and digital strategies with new technology systems. She is the social media chair for the PRSA New Professionals Section. You can connect with her on LinkedIn or Twitter.