career advice… Real People Think This is OK When Job Hunting, but It’s Not by Janet Krenn

I’ve been completely astounded by the way that people act in networking and job-hunting situations; and I start to wonder, how could any rational person think that this is OK?

The only way I can explain it? These crazy interactions must be the unhappy result of someone misapplying generic advice. Here are real stories of bad networking behavior that I have witnessed along with the four bits of generic networking and job hunting advice that I want to bring to your attention. By all means, apply these pieces of advice, but please do so with a healthy amount of restraint!

Generic Advice #1: Don’t be afraid to take a risk.
How much “risk” should you as a job hunter take? Risk can indicate that you are a leader or that you are confident. But if the risk turns out to be a disaster, you may come off as arrogant or reckless.

Bad Application: Taking a risk without considering whether the risk will give you the desired outcome.
Once I was at a trade show with our CEO. A newly minted graduate and now intern planted himself in our exhibit space. While the CEO was off talking with someone else, the recent grad indicated to me that he thought our company was interesting and inquired whether we were hiring. We weren’t right now, I told him, but if he’d like to drop off a resume, we’d hold onto it. He walked away, but when he came back, he didn’t have a resume–He had redesigned the company logo and started pitching his unsolicited redesign to the CEO.

Generic Advice #2: Don’t be afraid of networking! Get your name out there. Show your face.
When I lament to my boyfriend that my bike needs some work, but I didn’t know where to take it. He says in reply, “Oh, if only there was some international network of information that you could use to find this out!”  There is no excuse for walking into any prospective partner, employer, or client’s office as if you were conducting a “cold call”.

Bad Application: Contacting an individual about whom you know nothing.
The other day, a job hunter walks into my office and asks, “Do you know who the expert is in XYZ?” and then “What can you tell me about him?” This gent wanted to establish a partnership with someone at my company, and assumed that just because I had a desk on campus that I was going to have answers for him. When I told him I didn’t know who he should talk to, he asked that I look into it and email him. Which brings me to #3…

Generic Advice #3: Ask for help.
Finding a job is work. You can probably look to your close friends and colleagues to help you drum up business or interviews. Be careful whom you ask for help.

Bad Application: Asking others to carry you.
When you ask for assistance from someone who doesn’t know you better, you run the risk of looking unambitious or lazy, and once you’ve made that impression, you have a slim chance that that connected individual will want to recommend you for an interview.


Generic Advice #4: Contact the hiring manager before you submit your resume. Ask questions during your interview.
The questions you ask a hiring manager could make you appear thoughtful and intelligent. The caveat is: In order to appear thoughtful and intelligent, your questions need to be thoughtful and intelligent. Walking into a networking situation or a job interview, you should already know why you want to be there.

Bad Application: Asking a company to tell you how you could benefit from this position.
Don’t contact a hiring manager and ask her to justify why you should want the job. This seems obvious, right? I’m only bringing it up, because I’ve seen it happen more than once. If you don’t know why you should want the job, don’t waste anyone’s time. Don’t apply, and don’t bother the hiring manager. You never know when that hiring manager will be posting a job you are interested in, and you don’t want to have that first negative interaction hanging over your head.


JANET KRENN has never been a hiring manager, and even so, she’s seen some job hunters doing some wacky things. She is also the 2010 Chair of the New Professionals of PRSA. You can contact her at janetqs(a)gmail.com or @janetkrenn.

social media… Dear Facebook, Please Grant Me (and other Page admins) These 5 Functions by Janet Krenn

To celebrate PRSA New Pros’ new Facebook URL (www.facebook.com/PRSANewPros), I thought I’d revisit the popular topic of managing a Facebook Page for public relations and business.

Previously, I wrote a post called Facebook Group v. Facebook Fan Page–Never build a group page. I got emails from all over the world (no kidding) from folks trying to launch their own Facebook Fan Page for their businesses. Most of these folks were wondering, Have I experienced other problems they were finding? If not, how did I solve them?

Although I’ve been pretty good at answering readers’ emails, I thought, I might as well hammer out a new post (1) to let you know you’re not not alone; these functions really do not exist, and you don’t have to waste your time hunting down an answer–I’ve already wasted enough time for the both of us–(2) in hopes that some Facebook functionality genie will see this article and grant us these five functions.

1. Page admins should have the option to comment as an individual.

I think everyone who has emailed me has asked if I figured out how to comment as Janet on the Fan Pages for which I’m also an admin. Sadly, when admins comment on their wall, they can only do so as a representative of the group. I can’t tell you how many times I wanted to comment as Janet on the New Pros Facebook Fan Page, but didn’t because I didn’t want my sometimes snarky attitude to be under the New Pros veil. Facebook, if your listening, make some option so that Admins can comment on the wall as individuals or as the group.

2. Admins should be allowed to edit a wall post for a period of time after its submitted.

The same is true for personal pages, but I’ll tell ya, there’s nothing worse than setting up the link, choosing the thumbnail, typing some copy and then finding you wrote “ther” instead of “the”. LinkedIN has a good model. That platform allows the poster to edit for 15 minutes after hitting submit. Facebook, I know you’re for kids and not for brands, but brands love you! Show the brands a little love and make it a little easier for us to correct typos or bad links without trashing the whole post.

3. Don’t make me choose! Let admins post more than one html bit (photos, links, videos) at the same time.

Facebook, why not? Most of the time, it really doesn’t matter, but consider this: Sometimes you want to link to a page, and the page doesn’t have any good image. So instead of a visually interesting wall post with my Page’s avatar and an interesting little image, my links don’t emit no interesting visual cue. Why can’t I upload a photo from my own computer AND include a link in one wall post?

4. Simplify the event forms.

If you’ve ever tried to schedule an event on your Facebook Fan Page, you know that you have to click through 3 times before you can publish. And each time you click, you have to put in more information. Okay, so this isn’t a functionality issue. It’s just an ease issue. Facebook, please streamline your event forms! Start by eliminating those pesky drop-down menus that do not correctly categorize my event, but you insist that I use.

5. Have updates to the discussion tab appear on the Fan Page wall.

I have no idea why you haven’t included this function. Discussions are like forums, and everyone expects that the front page of a forum will alert with the newest threads and the newest comments. I would love to use the discussions tab, but I’m not going to bother members with an email every time a discussion gets updated. And let’s be honest, without those updates appearing on the wall, I’ll forget about it anyway.


JANET KRENN administers two Facebook Fan Pages and wonders whether Facebook will ever update some of its functions to make life as a PR and marketer a littler easier. (She is also your 2010 New Pros of PRSA Chair, and the past, 2009, Communication Chair. Follow her on Twitter @JanetKrenn or contact her janetqs(a)gmail.com)

your PR career… Making a Move by Crystal Olig

It might sound glamorous to move to the big city lights, or conversely romantic to exit urban trials for a small-town life, but there are challenges for PR pros whose networks are lifeblood. Moving means your local personal bucket of journalists, sponsors, donors, and colleagues once again must be filled. But sometimes, life in a new city comes after you – a new opportunity, spouse’s transfer, family responsibilities or a need for a fresh start – and you wind up in a new place, looking for a new job in PR.

For me, my husband’s promotion meant leaving sunny Phoenix for the upbeat Midwestern city of Columbus, Ohio (Following college in Nebraska, moving to Denver, then to Phoenix – all in the first five years of my career). After some months of serious searching, I happily settled into a new job and iteration of my PR career, translating my media skills into the digital world at Oxiem.

Here’s how I did it, and how you can, too.

  1. Get the lay of the land – Chamber packages, local Convention and Visitor’s Bureaus and American Business Journal newspapers’ Books of Lists can be fantastic resources to help you understand the local ecosystem. Who are the biggest employers? What are the leading industries? Finding out will help you ground yourself in the landscape and understand where you might fit.
  2. Lurk online first – One of the best parts about social networking is that you don’t have to be in the same physical location to interact with people. Lurking around the Twitterverse, scouring LinkedIn and friending forgotten college friends on Facebook can help you start virtually growing your networks. The first people I asked to meet up face to face when I moved were people I knew through Twitter.
  3. Start networking early, even before the move – Find out as much as you can as soon as you can, so that when you land in your new spot you can hit the ground running. This could be as early as an exploratory weekend trip or home-finding expedition. Squeeze in a few coffees and lunches with people you’ve interacted with online. They’ll be impressed at your early proactivity.
  4. Join groups and participate in associations and seminars – While most of us attend industry events as our work schedules allow, when you’re new, try to hit as many as humanly possible. Sitting at a table with a stranger automatically connects you, and eliminates the need to reach out online or through a contact. Costs can be prohibitive if you’re not currently working, but don’t be afraid to ask if there is a discounted rate for unemployed pros or if you can pay the student price. Today, it’s not uncommon.
  5. Be the most outgoing version of yourself – For a few months at least, be the most gregarious you possibly can be. You don’t have to be the life of the party, but you do have to be memorable. Play up whatever makes you most interesting – research background, foreign travel, hobbies or talents. People will be interested in you if you demonstrate passion and ability to connect with others.

    My rule is that I can’t say no to any invitation, be it professional or social, for the first year in a new city. Even if you don’t connect personally with the person who invited you, they might have awesome friends or coworkers.

  6. Give back even before you have been given anything – When you’re new, you have to earn people’s trust and time drop by drop. They’ll be more interested in you if you can show you’ve already gotten involved in your new city and are trying to use your skills for the greater good. Volunteering, planning charity events, doing pro bono PR work, or joining a committee can help.
  7. Play the newbie card liberally – The great thing about being new is it’s a free pass to reach out to connections. You don’t need a reason other than trying to learn about local media, agencies or companies. I can’t tell you how many times I discussed what suburbs were best, local Columbus attractions, and the Ohio State Buckeyes vs. my alma mater’s team, the Nebraska Cornhuskers. Your fresh eyes and new perspective are always of interest to locals, so they’ll want to hear about your take on their town as well.

New professionals have an advantage in today’s economy because of our mobility. We can pick up and move for a job when others can’t, and most of us are excited to gain life and career experiences in a new place. All it takes is to make that first big, scary step off the ledge. When you land, follow this guide and you might find the fall wasn’t so far after all.

CRYSTAL OLIG is National PRSA New Pros Chair for Chapter Development, Sponsorship & Mentorship, a current Central Ohio PRSA University Liaison committee member, and the former Phoenix PRSA New Pros Committee Chai. She is an account manager with Oxiem Marketing Technology. She can be reached at colig[at]oxiem.com or through @sparklegem on Twitter, linkedin.com/in/crystalaolig, or through her whY genY blog.

Intro to series… Government/Military Public Affairs

We recently had the opportuntiy to interview Barbara Burfeind, APR, Strategic Communication Director for Defense Visual Information about governemnt/military public affairs. Burfeind has spent 19 years in Public Affairs and is the Immediate Past President of the PRSA National Capital Chapter. Here is our interview:

New Pros: What is the work environment like?
Barbara Burfeind: I work in an office environment with a mix of military, government civilians, and contractors. We all cross paths informally on a daily basis and there are weekly scheduled staff meetings with the deputy directors and/or the directors. Much of the time in the office is spent on the computer working on email, planning, and drafting documents and briefings. My other time is spent attending meetings and traveling to meet with other organizations for briefing and/or training on Visual Information.

Who are your “clients”?
Our key customer (who uses the DoD imagery acquired by military photographers in the field) is the Department of Defense – to include the militaryServices, the Joint Force, and the Combatant Commands. Other users include the interagency, such as the State Department. Our website is also used by the general public.

Are there specific PR activities you do often?
Yes, to include branding of our organization’s imagery capabilities, writing a strategic plan and drafting informational/training briefings on our organization. I also coordinate the presentations and visits with our users to obtain feedback for assessment purposes.

Are there specific PR activities you do not typically do?
I no longer do media relations or press interaction on a regular basis.

What other activities are important in this industry?
Research, analysis, evaluation and assessment are becoming more important than ever to linking activities and programs to strategic goals and objectives. Bottom line, more organizations want to know what PR/PA provides – the return on investment.

What are the industry-specific challenges?
Keeping up with technology and time – there’s so much technology and there’s never enough time. So you have to hone your abilities in prioritization and focusing on both the immediate task and the big picture.

What might be surprising to learn about this industry?
The PR industry can be a very small world. You can be in another country and meet past colleagues there. And no matter what area of PR or Public Affairs one chooses, there is a lot of commonality.  The basics still apply across the board.

What kind of non-PR skills and courses are important/beneficial?
Other languages and international/cultural awareness. Both bring an expanded perspective and also expand where you can work. Other non-PR skills include business and finance skills, especially in planning budgets and justifying costs, as well as human resource management and working with contractors.

What specific tips can you provide to help new pros find a job?
Tailor your cover letter and resume for every job application. Take the initiative and network with people from organizations you would want to work for, researching the organization and asking what it’s like working there, but without expectation of a job. Practice your elevator speech at every opportunity – your oral skills are just as important as your written skills. The key is to ask questions and look for opportunities.

Making networking strides by taking baby steps by Brian Camen

Times are tough, and unemployment is still high (9.7% in March 2010). Whether it’s entry-level or non entry-level, a lot of public relations pros are looking for a position. In my opinion, real-life networking is still the most beneficial, followed by online networking. Here are a few easy baby steps to help networking jacks hunt for PR jobs.

1)      Get a Book of Top/Best Companies – Networking only works if you have someone with whom to network. A book of top companies could help you create a networking wish list. You can look up the top 25 or so PR agencies in your area, or you can use these resources to look up top companies in a specific industry, such as health/beauty or tourism.

2)      Harness the Power of PR to Make Contact –Starting with your list of 25 to 50 companies, go online and look for open positions. If there are none, contact their PR department directly. How? Every company website lists media relations contacts. (Things looking clearer now?) If there’s not a position open, use this opportunity to set up an informational interview.

3)      Be Yourself – How many times have you seen people act like a king when they try to network? There is no need to try to be someone different. In real-life or online, your networking personality should match who you really are.

When it comes to looking for PR jobs, don’t forget you can tap into a networking strategy, such as this one, without going to a networking event. By combining online and in-person networking, the job seeing jack will have his day.

BRIAN CAMEN is an Account Executive at a public relations agency in Chicago. Read his blog The PR Practitioner (http://www.theprpractitioner.com). He can be reached at brian.camen@gmail.com or @BrianCamen