Career Advice

Inside Corporate Communications (for a PR Agency)

Heather Sliwinski Leave a comment

Keep Calm and Hire A PR AgencyAfter graduating college, I was torn between searching for jobs in-house or at an agency. I knew I wanted to work in corporate communications, but the advice I received from PR professionals, professors and classmates was to try the agency route first, since there are more entry-level opportunities. Given the economic climate and difficult job market, I took that advice, but through a twist of fate found myself in a role I never even knew existed: in-house corporate communications for a PR agency!

Every day is an adventure, and there are many new skills and lessons I’ve learned through my experience so far. There’s no such thing as a typical day, but my main tasks include supporting new business opportunities, helping teams craft industry award submissions, drafting internal and external communications materials, pitching trade media, event planning and managing website content and social media properties.

The best part about working in corporate communications for a PR agency is the ability to learn how both roles function. Everyday I watch my colleagues on the account side working hard to service clients while I’ve been able to support them through corporate communications. Even though we have different roles, many of our tasks are similar (e.g. research, media lists, event management) and as new PR professionals, we’ve all learned to master the art of multi-tasking and time management—key skills needed in PR!

So as you embark on (or even just consider) a career in corporate communications, here are three tips I’ve found to be helpful in this role:

  1.  Learn as much as possible about your organization and industry. Working in corporate communications, it is vital to know everything you can about the company: its products or services, its leaders, its mission, its employees, etc. Typically, the corporate communications team serves as a liaison between the organization and external audiences, with the head of the team taking on the role of company spokesperson. If reporters or potential clients contact our team looking for information on a campaign we ran in Paris, a global offering that just launched or a new client in New York, it’s our job to answer their questions or at least be able to refer them to someone who can help. Thus, the more you know about your company, the better equipped you’ll be to respond to inquiries. The best way to learn about what’s happening is to talk to your colleagues and find out what they’re working on, pay attention to emails and updates sent around the office and study the firm’s website, policies, case studies and credentials, anything that will provide background information to give you a deep understanding of your company’s business.
    The same goes for the industry. For example, in my role I need to know the ins and outs of what’s happening in public relations, the latest news from our competitors and new developments and trends that might impact our business. It’s important to become an expert in your field so you understand and can speak with accuracy and authority to internal and external audiences. As a bonus, you will be seen as a vital asset and go-to person for others within the company who may have questions on what you’ve learned!
  2. Develop excellent writing skills. Whatever tasks are thrown your way, it will most likely involve writing. From press releases to internal announcements to case studies, I spend most of my days writing and editing various communications materials. Being able to write well is one of the most important skills a PR professional should have (this is also applicable to other PR roles). Your writing will improve over time but definitely take advantage of every opportunity to practice. If a colleague needs an email or press release drafted, offer to take a stab at it. Once it’s finalized, ask to see the final version so you can compare it to your draft and see what changes were made. This will help you learn what you need to improve upon for next time.
  3. Network. Get to know as many people inside and outside the company as you can. Networking is an important tool we hear about time and time again, but it’s truly essential in the corporate communications role. Start building relationships from day one with your colleagues. I’ve been given the opportunity to support new business pitches, award submissions and media relations efforts across practices and across offices. With each project, I am introduced to someone new, and that person becomes a great resource for the future when a similar project or request arises. The same is true externally. I’ve built relationships with PR trade journalists in order gain visibility in the media. Most importantly, don’t just reach out to someone when you need something; show an interest in their job, and figure out how you can work together so you can both meet your goals.

Have you ever considered doing PR for a PR agency? What other questions would you ask?

 

Stephanie ManasStephanie Manas is a corporate communications specialist/senior account executive at Ogilvy Public Relations, providing business development and internal and external relations support to the global communications agency. Previously, she held positions in theatrical PR at Boneau/Bryan-Brown and book publicity at Penguin Group USA. Prior to that, Manas interned at FleishmanHillard, The Broadway League and 451 Marketing. She earned a bachelor’s degree in communication and economics from Boston University. Manas is the co-chair of the marketing committee for PRSA-NY. Feel free to connect with her on LinkedIn or Twitter. For more information on Manas, check out her recent Q&A in Syracuse University’s Newhouse PR blog.

The Pros of Working at a Boutique PR Agency

kcook 1 Comment

Searching for a job is almost like searching for the perfect college. The environment, the people, the cost (or in this case, the salary) are equally important. Having worked for more than two years at two different boutique agencies, I think, from my perspective, bigger isn’t necessarily better:

You gain visibility with the agency’s senior leaders.

When you work at an agency of fewer than 20 people, you get to have serious face time with your boss. CEOs at global agencies don’t know their account coordinators’ names, and they definitely don’t have lunch with them multiple times a week. Nothing beats having the eyes, ears and insights of the most important people in your company on a daily basis.

You’re allowed direct client interaction early in your career.

The first few years in public relations inevitably include building countless media lists and tracking client placements. Teams are smaller, so each member has a larger level of responsibility, which means you not only get to listen in on status calls to take notes but you get to have a voice on them, too.

You become a jack-of-all-trades. Larger agencies have employees who are each experts in their individual specialty. Media relations, blogger outreach, social media development, new business outreach… the person who has healthcare clients will only continue to have healthcare clients. That doesn’t happen at small firms. Your client roster will be extremely diverse, and you will have a role on multiple accounts, instead of focusing the majority of your time on one or two clients.

 

You have an opportunity to get noticed – quickly. Is it better to be the big fish in the small pond or the small fish in the big pond? That’s the question you need to ask yourself. The smaller the agency, the easier it will be to prove yourself to the entire team. The more you prove you are an asset to your company, the faster they will trust you with larger opportunities and give you more responsibility. These tasks could be anything from writing client press releases to developing and managing social media content to attending new business pitches. In turn, you realize that…

 

 …Your job title doesn’t matter. Small agencies are all about “all hands on deck” and assisting in all projects. A success is a true team success because everyone has a role in making it possible. The individualistic mindset doesn’t exist. There is no time for hierarchy or corporate structure. You can easily be doing the work of a senior account executive at a larger agency. In turn, the amount you learn about the industry from more experienced team members in such a short time period is unbelievable and priceless.

 

You gain many opportunities for growth. Proving yourself, developing your boss’s trust and forming client relationships are all invaluable tools to a young public relations professional. You may not have projects with the biggest of budgets or clients with the most recognizable of names, but you have a chance to have your ideas heard in brainstorms, you get to place stories in the media and you get to implement all of those strategies and tactics you just spent four years learning about in college.

 

 Your first few years after college are your chance to test out all different types of communications jobs. You may find that agency life isn’t the best fit for your personality and that corporate communications is where you are happiest. Or after some time at a large, global firm you may realize that a boutique agency will give you the mentorship you need and the one-on-one interaction you crave. No matter where you land, don’t discount any opportunity. Good luck!

 Do you work a boutique firm, a large agency or in another setting? What are the pros of your individual workplace?

 

Ariel Abramowitz is a May 2011 graduate from the Pennsylvania State University College of Communications, where she studied public relations. While an undergraduate student, she was actively involved with the Penn State Dance Marathon (THON) and has continued her philanthropic efforts by managing the social media pages for The Stand, New York City’s premiere dance marathon benefiting the Children’s Miracle Network. She currently works for Rose Communications, a boutique agency in Hoboken, New Jersey, where she is a junior account executive. Ariel is self-described social media addict and spends a good portion of her time scrolling through Tweetdeck and blogging about her daily tribulations. Follow her @arielsam924!

Eight Questions to Ask Before Accepting an Internship

Heather Sliwinski Leave a comment

Once again internships are prominent in the news. Just last week, we learned from an article in the Atlantic that barely one-third of the U.S. Senate pay their interns. The White House also was recently chided about not paying interns.  Even the foundation of the COO of Facebook has finally and reluctantly relented and has announced that the foundation will begin paying interns.

I have written before about the internship on behalf of the Public Relations Society of America and have not changed my opinion one iota. Internships are legitimate work and should be compensated. PRSA is so adamant about the issue that it published an advisory nearly three years ago for its 30,000 members about internships. As noted in a past post  on internships, PRSA believes it is ethically improper to employ anyone who adds real value to a public relations agency or department without compensating them for their work – whether that compensation is monetary or in the form of educational credits. If billable work is being performed by an intern, he or she deserves some form of legal compensation.

There was a time many years ago when internships were employed by organizations to give back to society by offering summer employment to students in disciplines related to their academic studies. Later, the internship evolved to a way for organizations to solve interim staffing issues. On the candidate side, the internship was a way to get practical, real-world experience in the field that would supplement academic training. Somewhere along the way, internships started to be viewed as a volunteer function and organizations treated them as such.

Let’s be clear though what constitutes volunteerism. Helping a charitable organization tend to the needs of the underserved is volunteerism. Assisting an organization to sell books or some other product or service is not.

As young professionals, your goal is to secure a full-time professional position in public relations. Here are several metrics for evaluating the efficacy of internships after you have graduated.

  1. Is the internship a paid position? And is it well above minimum wage? This is a critical question for which the answer is simple. If it is not paid, steer clear.
  2. Is the compensation reasonable for the role? You should expect no less than $25 per hour, particularly if the job involves content creation, including writing releases, case studies, blogs, speeches, tweets, Facebook posts and yes, even questions for Quora or content for Pinterest.
  3. Is the internship/job a 40-hours-a-week gig and/or are you expected to put in inordinate time that is not compensated? Most jobs are reasonably 40 hours a week or at max 50 hours. Investigate if there is the opportunity for paid overtime or compensatory time.
  4. What is the probability that the internship will lead to a full-time position? Assuming you excel in the job, will the employer agree to put it in writing ahead of time? As Ronald Reagan once said, “trust but verify.” If a permanent position is not in the cards, make certain other conditions are sufficiently compelling to make the internship worth your time and labor.
  5. Is the organization a leader in its category, whether a non-profit, corporation, institution or agency? Your credibility, integrity and personal brand are all built on your associations. Make certain that the organization is a thought leader or at least “reputation safe.”
  6. Will the internship help to appreciably increase your skills, broaden your understanding of the field and augment your network and sphere of influence? These are all vital characteristics that should be inherent in your investment in the internship. If they don’t contribute, think hard and long before you accept.
  7. Can you use the content you create as part of your portfolio? Will you be able to take credit publicly for your intellectual labor and resulting product? It is wise to have some evidence that you can use to validate your accomplishments.
  8. Will your employer give you time for other pursuits, including volunteer work, professional affiliations and networking? Don’t be chained to your desk. Make sure there is adequate freedom to network, volunteer and attend to other professional endeavors.

If you decide to go the internship route while you job hunt, exercise caution in doing internships that do not help fulfill your career goals and strategy. What other red flags have you seen associated with internships? Have your internship experiences proved valuable in your professional growth?

 

Gerard CorbettGerard F. Corbett, APR, Fellow PRSA, is 2013 immediate past chair and CEO of the Public Relations Society of America; chair and CEO of Redphlag LLC, a Silicon Valley Strategic Communications Firm; and the PR Job Coach.  He can be reached at gerard.corbett@redphlag.com. 

This Labor Day, Escape the Cubicle to Learn

Heather Sliwinski Leave a comment

One of the things you hear the most from employers and employees is the need for experience. When you get your first job, you have experience from your internships and college public relations/marketing classes. As you add years onto your career, you gain the experience from working with clients, writing media advisories and releases and researching potential clients.

But, the office isn’t the only place you gain experience. As a matter of fact, it’s absolutely paramount to get out of the office to really broaden your horizons. Your experience grows when your mind can take in knowledge outside of the “four walls.”

The office is for work, a large percentage of the time. While I learned many things in the office, I grew as a professional outside of it. As a solo public relations pro, my knowledge has grown exponentially not being in an office setting.

Here are some things you can do to expand your professional experience.

  • Twitter chats: Twitter chats may seem very obvious these days. You can learn a ton from Twitter chats and network at the same time. Many of the chats have seasoned pros run and/or take part. Chats I recommend are #brandchat #solopr #NPRSSA (obviously) and #PRStudChat. You will always learn something important from these chats. Make it a point to try and participate when you can. #BrandChat and #solopr take place weekly; #NPRSSA and #PRStudChat are monthly.
  • Conferences: The great thing about conferences is that most companies will pay for you to go because it is part of your professional development. Never miss out on an opportunity to go to one, no matter the size. Whether it is a local PRSA conference or something like Social Fresh, you will grow as a pro by listening to what these experts have to say. Again, it’s the perfect place to network.
  • Podcasts: I love podcasts. Even though I don’t ride the train any longer, I still make the time to download and listen. My business is better for it and my experience is as well. “The Human Business Way” by Chris Brogan is outstanding, as is “The Social Media Marketing Podcast” with Michael Stelzner. You can listen to them on the treadmill, in the car or on a beach (learning and relaxing!).
  • Webinars: Some of these are free; some require you to pay. The good thing about webinars is you can see if the topic may appeal to you before signing up. Look at what PRSA has to offer or check Twitter and Facebook to see what companies like Vocus, Marketwire and Ragan may be offering monthly or weekly.
  • Blogs: While last on this list, it is certainly not least. Blogs are an important tool for information and learning. It’s a good bet that a PR/social media/marketing pro has a blog. Good folks to check out are Deirdre Breakenridge, PR Breakfast Club, Shonali Burke, and SpinSucks. You’ll get a mix of traditional knowledge as well as build up your new tool arsenal.

Gaining knowledge is up to you. Don’t rest on what is in front of you; look beyond the now, and see the future. YOUR future.

 

Jason MollicaJason Mollica (@JasMollica) is the president of JRMComm, a public relations and social media marketing consultancy. He combines knowledge of the broadcast news industry, traditional public relations expertise and today’s new and innovative social media tools. Mollica operates his own blog and has guest blogged on several others, including the respected Ad Age-ranked PR Breakfast Club, Ragan.com and PRSSA’s Progressions.

Career Limbo: Transitioning from Entry-level to Mid-level Positions

Heather Sliwinski 1 Comment

Breaking out of the entry-level barrier to mid-level positions is not easy. Many times, it means getting past the catch-22 of needing the experience to get the experience, but there are avenues to make the journey easier:

  1. Always exceed your employer’s expectations: This work ethic will get you noticed and shows you to be a team player. Sometimes learning a new skill simply means volunteering for it. You may have to work a little bit later – but if you want to become a social media expert, for example, the best way is to enthusiastically take on the new work responsibility.
  2. Volunteer pro-bono with other organizations, local charities and religious affiliations: If you are not getting the type of experience in your full-time job that you need to move on to the next level, try local affiliations or industry associations and chapters for experience. They will appreciate the free assistance, and it’s a wonderful stretch to try your hand at new tactics.
  3. Network with purpose: Nowadays, it’s not enough to hand out business cards and think you made a bonafide contact. Learn about the individuals that work at the organization you are aspiring to join. Visit their LinkedIn profiles and Facebook pages. What are their likes? Did you go to the same school? Are they traveling to an area with which you are very familiar? Can you make some restaurant recommendations or suggest vacation spots? When you meet someone – state your vision. Who are you? What is it that you want to do? What was the biggest problem you solved in the workplace?
  4. Perfect your personal branding: Your personal brand is something you should be working on upon graduation. Positioning yourself as an expert is all about your blog content and your contribution to the industry. If it’s too early in your career to develop your own content, work with Google Reader, have the content come to you and then share it with others. Learn about the relevant content sites out there and get involved in Twitter chats. These outlets will help grow your reputation as a thought leader. Also, consider writing some short dos and don’ts about your field of expertise. It may sound strange, but “don’ts” always pull more clicks. People are always most afraid of making major mistakes.
  5. Research, research, research: Getting to the next level means knowing exactly what the position entails. Learn about the keywords used and all the qualifications. Be sure you can back this up with tried-and-true experience. Nothing aggravates a potential employer more than someone that lists keywords on their resume but doesn’t have the actual practical experience to go with it. Choose about 25 key companies for whom you’d like to work and research them on Vault.com and GlassDoor.com. Become acquainted not only with the company’s business, but also their corporate culture.
  6. Know how to make that salary and position jump: You may now be at the stage where you are qualified to do a job that pays $20,000 more but still getting paid $20,000 less. How do you address the salary question? Always remember to come from a positive place. You never want to say that your company was holding you back or that they don’t pay well. Whether you like your current job or not, never back-bite. You are heartbroken to leave your current company, but this opportunity is a dream job, and you feel you can make a real contribution.
  7. When asked about salary – you have a few options: You can always turn it back to the employer, asking what they’d consider based on your qualifications. However, that may lead to a game of salary Ping-Pong. The next option is to give the potential employer a very wide salary range. The range can be as wide as $10,000 or $15,000. The next option of course is to let them know that it was key at the time to gain the skills you needed to excel in your field. Now that you have those skills and the practical experience putting them to use, you are ready to earn the salary that more closely matches your skill set.

Most of all, have faith that you will get to that next level. Remember that 20 percent of job rejections eventually result in a job offer – so don’t give up.

 

Richard Spector is the manager of client services for PRSA Jobcenter.