This Labor Day, Escape the Cubicle to Learn

One of the things you hear the most from employers and employees is the need for experience. When you get your first job, you have experience from your internships and college public relations/marketing classes. As you add years onto your career, you gain the experience from working with clients, writing media advisories and releases and researching potential clients.

But, the office isn’t the only place you gain experience. As a matter of fact, it’s absolutely paramount to get out of the office to really broaden your horizons. Your experience grows when your mind can take in knowledge outside of the “four walls.”

The office is for work, a large percentage of the time. While I learned many things in the office, I grew as a professional outside of it. As a solo public relations pro, my knowledge has grown exponentially not being in an office setting.

Here are some things you can do to expand your professional experience.

  • Twitter chats: Twitter chats may seem very obvious these days. You can learn a ton from Twitter chats and network at the same time. Many of the chats have seasoned pros run and/or take part. Chats I recommend are #brandchat #solopr #NPRSSA (obviously) and #PRStudChat. You will always learn something important from these chats. Make it a point to try and participate when you can. #BrandChat and #solopr take place weekly; #NPRSSA and #PRStudChat are monthly.
  • Conferences: The great thing about conferences is that most companies will pay for you to go because it is part of your professional development. Never miss out on an opportunity to go to one, no matter the size. Whether it is a local PRSA conference or something like Social Fresh, you will grow as a pro by listening to what these experts have to say. Again, it’s the perfect place to network.
  • Podcasts: I love podcasts. Even though I don’t ride the train any longer, I still make the time to download and listen. My business is better for it and my experience is as well. “The Human Business Way” by Chris Brogan is outstanding, as is “The Social Media Marketing Podcast” with Michael Stelzner. You can listen to them on the treadmill, in the car or on a beach (learning and relaxing!).
  • Webinars: Some of these are free; some require you to pay. The good thing about webinars is you can see if the topic may appeal to you before signing up. Look at what PRSA has to offer or check Twitter and Facebook to see what companies like Vocus, Marketwire and Ragan may be offering monthly or weekly.
  • Blogs: While last on this list, it is certainly not least. Blogs are an important tool for information and learning. It’s a good bet that a PR/social media/marketing pro has a blog. Good folks to check out are Deirdre Breakenridge, PR Breakfast Club, Shonali Burke, and SpinSucks. You’ll get a mix of traditional knowledge as well as build up your new tool arsenal.

Gaining knowledge is up to you. Don’t rest on what is in front of you; look beyond the now, and see the future. YOUR future.

 

Jason MollicaJason Mollica (@JasMollica) is the president of JRMComm, a public relations and social media marketing consultancy. He combines knowledge of the broadcast news industry, traditional public relations expertise and today’s new and innovative social media tools. Mollica operates his own blog and has guest blogged on several others, including the respected Ad Age-ranked PR Breakfast Club, Ragan.com and PRSSA’s Progressions.

Summer Book Club Discussion: Putting the Public Back in Public Relations

As a part of the PRSA New Pros Blog Summer Book Club, our first book was “Putting the Public Back in Public Relations” by Deirdre Breakenridge and Brian Solis. The book had good insight on the future of public relations, where we are now and how public relations and social media work together for the PR 2.0 era. Both have since released updated books on public relations and business since this 2009 release.

Here are a few highlights of the book and things to note.

Highlights:

  • The book is really about how social media is putting the public back in public relations and has “reinvented” public relations and how the industry has to change and evolve.
  • We have a lot of issues facing the public relations field, and some even say our industry needs a PR makeover. Traditional PR tactics aren’t always as effective anymore.
  • We have to a part of the story and the actual conversation now more than ever. It’s not about us, it’s about the consumer and the consistent messaging and dialogue.
  • There are so many social tools out there, but the tools will change and the people using social media will not.
  • Rather than focusing on the need to get brand information out there, the focus should be on the social factor of social media. Facilitate conversation and relationships; do not just broadcast, and change from spin to influence.
  • Social media is not just public relations, it affects the entire organization/company.
  • The future of public relations is about community and community building (they also throw in a lot of tips and guidelines for community managers here).
  • New titles in the PR industry include: chief social officer, community advocate, community builder, community relations manager, social media evangelist.
  • The past of PR meets the future of PR by embracing changes brought on by social media and incorporating strategy for marketing, analytics, customer service, crowdsourcing and more.

Things to note:

  • A lot of this book is based on opinion and does not necessarily have data, polls, research, case studies, etc. to back up what is proposed.
  • Social media is not new anymore, and the content of this book is beyond basics at this point in 2013; it could be more for late adapters of social media.
  • Public relations changed with social media, but a lot of the basics still remain the same, and social media is just a tool in the entire box.

Did you read the book? What are your thoughts?

Discussion:

  • What do you think is the future of public relations? If social media was PR 2.0, what will PR 3.0 look like?
  • Is social media really a new thing anymore? What brands are using it best?
  • How do you get the community involved more in your brand conversation?
  • Do you think social media has put a focus back on ethics in PR with its need for transparency?
  • How do you win leadership support for your social media tactics, or do you face little push-back?

 

Lauren GrayLauren Gray is a junior associate in digital at Finn Partners in New York City and also serves as the PRSSA immediate past president for the current National Committee. Connect with her on Twitter: @laurenkgray.

June Twitter Chat Highlights: Harnessing Data and Measurement for PR Success

We’d like to thank everyone who participated in the June #NPPRSA Twitter chat.

Specifically, we’d like to thank our special guest for the month Shonali Burke, ABC. Shonali is CEO of Shonali Burke Consulting and founder of the #measurepr Twitter chat. You can read more of Shonali’s insights on PR measurement and data on her blog Waxing UnLyrical.

Join us again on July 11 at 9 p.m. EST for the next #NPPRSA Twitter chat. The July chat will feature special guest Deirdre Breakenridge, author of “Putting the Public Back in Public Relations” — our June Summer Book Club selection.

Review highlights of the June chat below. What did you learn from the June chat? How do you harness the power of data and measurement to help your business reach its goals? With which departments must PR work closely to integrate and analyze measurement goals that will add value to the entire business?

 

Amy BishopAmy Bishop works in digital marketing and public relations for digitalrelevance, a content marketing and digital PR agency. She is the social media chair for the PRSA New Professionals Section. Bishop is also a contributing member of Dachis Group’s Social Business Council. You can connect with her on Google+LinkedIn or Twitter.

Summer Book Club: June Selection–Putting the Public Back in Public Relations

Just because summer will officially begin this month and vacations take center stage doesn’t mean we should all take a break from learning. June starts our annual Summer Book Club on the PRSA New Professionals Section blog, and the first book selection has been made!

When you’re on your way to the beach or sitting in the car or plane, make sure you grab or download a copy of “Putting the Public Back in Public Relations” by Deirdre Breakenridge and Brian Solis. At the end of the month, we’ll have a recap of the book along with discussion around the key takeaways. You may even see these topics appear in our monthly #NPPRSA Twitter chat!

See how Amazon.com describes “Putting the Public Back in Public Relations”:

Forget the “pitch”: Yesterday’s PR techniques just don’t work anymore. That’s the bad news. Here’s the great news: Social Media and Web 2.0 offer you an unprecedented opportunity to make PR work better than ever before. This book shows how to reinvent PR around two-way conversations, bring the “public” back into public relations and get results that traditional PR people can only dream about. Drawing on their unparalleled experience making Social Media work for business, PR 2.0.com’s Brian Solis and industry leader Deirdre Breakenridge show how to transform the way you think, plan, prioritize, and deliver PR services. You’ll learn powerful new ways to build the relationships that matter, and reach a new generation of influencers…leverage platforms ranging from Twitter to Facebook…truly embed yourself in the communities that are shaping the future. Best of all, you won’t just learn how to add value in the Web 2.0 world: You’ll learn how to prove how new, intelligent, and socially rooted PR will transform your organization into a proactive, participatory communication powerhouse that is in touch and informed with its community of stakeholders.

I’ll be reading on my Kindle with you. We hope you join us for another lively discussion on the New Pros blog this summer!

 

Heather SliwinskiHeather Sliwinski is an account executive at KemperLesnik, a Chicago-based public relations agency, providing media relations and social media services to a variety of B2B clients. She has held positions in marketing and event planning for corporations, nonprofits and higher education. She earned a bachelor’s degree in journalism and mass communications with an emphasis in strategic communications from the University of Wisconsin-Madison. Sliwinski is the blog co-chair and chair-elect for the PRSA New Professionals Section. Feel free to connect with her on LinkedIn or Twitter.

Intro to Digital PR

What does a day in the life of the digital public relations professional look like? Today, your practice can be described in two simple words: you are “always on.” When the Internet became our stomping ground for public communications, reaction time had to be much more immediate. Of course, social media continued to fuel the “always on” feeling even more because networks don’t rest and brands have to be prepared. When you accept a position in PR, you quickly learn the nature of the job requires attention at all times of the day or night, and new skills and practices are constantly in development.

My book, “Social Media and Public Relations: Eight New Practices for the PR Professional,” presents many new practices that demonstrate this notion of “always on.” As a matter of fact, if you break down the average day of the digital PR professional, you will quickly see why you need to incorporate this idea of “always on” into your everyday activities and your daily regimen.

As a digital PR professional, you’re “always on” because you are:

Technology Savvy: PR people don’t have to code databases, unless it’s something you want to learn. However, you do need to know how to create a WordPress blog and build profiles on Facebook, Twitter, LinkedIn and other major social channels. Understanding where and how your audiences participate on different platforms, with a good working knowledge of strategic use, is also critical. If you can’t answer questions about Pinterest vs. Instagram or Facebook vs. Tumblr, then you need to roll up your sleeves and learn those differences quickly. Ask yourself a simple question: How will you guide your executives’ brand communication if you can’t answer these questions for them?

Proactive: There is no sitting back (ever) and feeling complacent that your stakeholders have what they need. You must be proactively “listening” or monitoring their conversations, feelings, ideas and ways they want to interact with you. Being proactive means that you are using the latest technology to fully understand these conversations and the consumer perceptions they expose. You’re learning how to engage as a better partner, employer, resource and problem solver. Of course, actively listening and being connected through social media will also prevent negative dialogue from escalating into unexpected crisis situations.

Flexible: Thinking your day will be the same every day is almost asking for the impossible. Are you really able to predict what your day looks like? As a best practice, you can plan your initiatives, but in the age of public communications, your daily interactions may change drastically from hour to hour or even minute to minute. Having the flexibility to respond to your stakeholders in real time is where digital PR professionals can truly serve their brands. You also have to be open and willing to explore new ways of communication as technology continues to advance and platforms improve their functionality.

Strategic/Critical Thinker: PR professionals use tactics to support their communications programs. However, we are not just tactical doers. On the contrary, brands are looking for strategists who focus on a planned approach with goals and objectives in place, show a deep understanding of their audience, develop messages that resonate with stakeholders, reach people where they congregate and use measurement that will capture the desired actions. Sending out news releases, tweeting and posting to Facebook are the tactical elements of a communications program. Why, when and how we participate, through specific channels, is the strategic thinking required for communications success.

Accountable: PR professionals have to take accountability to a higher level. Accountability tied directly to the bottom line is the accountability that executives love to see. However, that’s not always possible. The good news is they also want to see communications impact in the form of customer satisfaction tied to positive sentiment and testimonials, editorial coverage across different media (including social media), reputation maintenance and greater awareness of the brand, which is often a part of the ROI puzzle. PR doesn’t always have a direct tie to the bottom line, but when our results are a part of a larger marketing and sales picture, the accountability becomes more visible. Another key takeaway here is that you can’t work in a vacuum and your accountability should be a part of a larger team effort.

Of course, these are only a few of the skills and practices that should be on your digital PR checklist. Call it a part of the job description of the future, or what you might see in a job posting for a PR position. Either way, it’s your opportunity to blend great PR skills with new media communications. To truly embrace the “always on” mindset, you must commit yourself to newer skills and practices on a daily basis and as a part of your professional development.

 

Deirdre BreakenridgeDeirdre Breakenridge is CEO of Pure Performance Communications. A 25-year veteran in public relations, she teaches at NYU and speaks nationally and internationally on the topics of PR, marketing and social media. She is the author of five business books, with her most recent book, “Social Media and Public Relations: Eight New Practices for the PR Professional,” published by Financial Times Press in May 2012.