Leadership In 2016 – Part 3

April 28, 2016April 28, 2016PRSA New Pros Leave a comment

Editor’s Note: This is the third in a series by leadership and communication expert David Grossman, ABC, APR, Fellow PRSA. In the first two posts, David discussed the importance of leadership today and the keys to effective leadership (with some great input from readers of this blog!)

Leadership Is Easier When You Are Authentic

Growing up, I found myself on the “Supposed To” track. The feelings I allowed myself to have as a child, teenager and adult were solely happy feelings; the rest of my feelings went into this black hole never to be discovered or talked about.

At age 33, I had achieved all of what I was supposed to and more, and found myself in a therapist’s office. In talking about my challenges, I had put on the veneer of my polished, professional self. It’s then that I grabbed the pillow next to me and clenched it to my chest. Hard. In that moment, there was a huge disconnect between the words I was saying and my feelings.

My therapist and I now laugh about the pillow that launched my journey of authenticity – one I wish I had started years earlier.

As we think about leadership today, starting on (or continuing on) a path toward authenticity is a way all leaders can make a difference – for themselves and for others. Authenticity matters today. Authentic leaders get better business results, have healthier work lives, and excel in real, meaningful relationships. They sleep better at night.

The Road Less Traveled: A Journey of Authenticity

What’s essential for your Journey of Authenticity is to come at it from a place of self-knowledge instead of coming from a place of responding to stress, worry, or anxiety. This means being as purposeful as you can on your chosen route.

What I know from my research and consulting, as well as from interviews with senior leaders and practitioners – authenticity isn’t a skill. It’s a component of one’s self that a person can actually accentuate or work on to become better and lead a more fulfilling life – whether it’s on the job, in your relationships, or at home.

No one really learns the skill of authenticity. Instead, authenticity comes through by improving our communication skills as leaders. When you come at communication from an authentic place, communication becomes much easier and much more effective.

How To Be Authentic

For me, authenticity has 3 components:

1. Know Yourself

Early in my career, I was fortunate to work with some incredibly inspiring leaders who brought out the best in me. I gravitated toward them because of how they made me feel. I trusted them because they were genuine, authentic, and because they demonstrated much more confidence in me than I had in myself. They stood for my potential, which was incredibly motivating for me as a 20-something professional, and only spurred me on to be even better.

When it was my chance to lead, I was determined to lead in a similarly authentic way. I tried to take the best strategies from each of them. After all, imitation is the greatest form of flattery. Still, I made my share of mistakes as a new leader, and then I realized an important lesson:

Leading authentically isn’t about being “like” someone else. Instead, it’s about knowing yourself and being who you are. Sure, you can “try on” strategies that work for others. Yet in the end, leading authentically is about finding what works best for you. And when you are genuine, you have “full power,” which is what the Greek root of authentic—authentico—truly means.

2. Be Yourself

The second component is about acting in ways that are consistent with who you are. This is your own self-awareness as you relate to others. This means behaving in ways that are in sync with your values instead of simply trying to please others or get something from others.

Early in my career, I acted like a chameleon, changing my thoughts and feelings based on others. Today, I strive to be my authentic self regularly. What it looks like and how I act really doesn’t change very much. What does change is how I feel on the inside. When I acted as a chameleon, I did it out of a desire for people to like me. When I relate to others from an authentic place today, I do it with confidence. I don’t worry that they won’t like me. They might not, and that’s their choice – that’s okay. I’m simply no longer consumed with the need for people to like me.

3. Have Quiet Courage As You Interact With Others

Authenticity is about this constant process of being truthful – first with yourself and then with others – to say the things that need to be said. It can be very difficult to do it in a kind and respectful way. Quiet courage is about saying the truth so others are able to hear it. This isn’t “Rambo” courage but an internal kind of courage that comes from deep inside. It’s about knowing that being truthful is the only way to move people and the business forward. Failing to address the problems or areas of improvement won’t help the business succeed.

Must-Haves for Your Journey to be Authentic

If you’re up for the Journey – and I hope you are – here’s what’s important to have with you at all times:

First, your curiosity – You can’t be authentic without the ability to reflect and be self-aware. Your curiosity needs to be as strong – or stronger – than any of the thoughts or feelings you might be having – whether it’s concern or worry, or other much more complex feelings like fear or shame. If you can be curious, you can look at anything. You can say, “Hmmm… Wow, that’s interesting. Is there something worth exploring here? Is there something I can learn about myself or others?” To get ahead in business, you need to continually learn and grow.
Plus, curiosity will make you a better listener. The better you listen to others, the better they will listen to you, and the better your relationships will be, including your most important relationship – the one you have with yourself.
Second, embrace who you are – It’s our imperfections that create connections with others. People say all the time to “let it go” – the phrase that made the movie, “Frozen,” so popular. You can never let go what you haven’t embraced.
You have to say, “This is mine. I can hold it. I can own it. Now, I can let it go.” And then once you really accept it, saying, “Yes, this is me. It’s not my favorite part. Now I can begin the process of letting it go and setting it aside. It doesn’t really control me.”
Last, focus on what you can control – think about all you have control over, and focus on that. Not how your boss, colleagues, or clients behave. Not the economy. Not the fact that “stuff happens.” Don’t focus on where you’re powerless to change things. Instead, focus on what you can do something about.

When In Doubt, Take A Step Back

If you find yourself stressed, or feel stuck on your Journey, just listen to yourself – to your gut. Take a step back and try to see the forest through the trees.

When you’re approaching a mountain and are miles out, it seems really small. When you get to the bottom of the mountain and look up, you realize it’s huge. When life gets too big, back up a little bit. Sometimes when you’re too close to something, it can feel overwhelming. You feel incapacitated and can’t take the first step. Or, the alternative strategy is to get to the base of the mountain and don’t look up; just put your nose down and start. A CEO I used to work with at McDonald’s often would say, “Jump in; the water’s fine!”

The process of looking at yourself can be very difficult in the beginning. But the value at the other end can be so worth the process. Very few things feel as rewarding as being who you are in the workplace.

How are you doing at leading authentically, and what’s a next step to advance your Journey?

David Grossman, ABC, APR, Fellow PRSA is both a teacher and student of effective leadership and communication and helps leaders drive productivity and get the results they want through authentic and courageous leadership communication. He’s a sought-after speaker and advisor to Fortune 500 leaders. A three-time author, David is CEO of The Grossman Group, an award-winning Chicago-based strategic leadership development and internal communication consultancy; clients include: Hill-Rom, Eastman Chemical Company, Kimberly-Clark, McDonald’s and Motel 6, to name a few. His newest book, “No Cape Needed: The Simplest, Smartest, Fastest Steps to Improve How You Communicate by Leaps and Bounds,” was published in the fall of 2015 and recently won the Pinnacle Book Award for the “Best in Business” category. In addition, David teaches Internal Engagement at Columbia University, in New York City. To connect with David you can find him on LinkedIn and Twitter.

How My Graduate Degree is Advancing My PR Career

April 25, 2016May 1, 2016PRSA New Pros Leave a comment

Editor’s Note: As part of our month-long topic on continuing education we’ve touched on the APR, Tools for New Pros and other professional development. Today, we’re interviewing members of PRSA’s New Professionals section that have completed some form of higher education or are in midst of earning their graduate degree, with an end goal of advancing their public relations career.

Meet our panelists and their earned or in-progress graduate degree:

Lindsay Moeller
Master of Education in Higher Education (Student Affairs), Iowa State University

Simon Oh
Master of Science in Transportation Management (administered by the Mineta Transportation Institute), San Jose State University

Brian Price
Master’s in Public Administration, Northern Michigan University

Robyn Rudish-Laning
Master of Science in Media Arts & Technology (focus in Creative Media Practices), Duquesne University

Alyssa Stafford
M.A. Journalism and Mass Communication (concentration in Health Media and Communication), University of Georgia

What made you decide to go to graduate school?

LM: First, I love school. Second, I knew I would need to get a graduate degree in order to pursue a career in Student Affairs.

SO: To prepare myself for a greater role in transportation, potentially managing a team, department or an entire organization within the business.

BP: I decided to stay at NMU after graduating with a bachelor’s because I had a graduate assistantship opportunity. I worked as a G.A. in NMU’s communications office both years. I couldn’t turn down the discounted tuition, stipend and relevant work experience (and faculty lot parking pass!) so I’d advise anyone looking at grad school full time to research G.A. opportunities. I thought about an MBA but lacked prerequisites for multiple classes and ultimately decided to build on my communications background by applying it to public administration and policy.

RRL: It was a perfect storm of things. When I finished my undergraduate degree in 2011, jobs were hard to find and I had had some internships, but nothing that turned into a real full-time lead. I didn’t feel like I had a completely firm grasp on what I wanted to do, besides work in PR, (I understand now that no one actually has it all figured out.), but I didn’t want to move back home to figure it out either. I knew that I would have better opportunities to gain experience in Pittsburgh and I had already begun to develop connections out there from my undergraduate work. It just so happened that my alma mater, Duquesne, also offered 25 percent off of graduate degree tuition for particular programs, mine included, to alumni. So in August 2011, I packed everything up and moved back up to Pittsburgh to pick right back up where I left off in May.

AS: My bachelor’s degree is in creative writing, and I ended up in a job where I was doing sales and marketing. When I discovered public relations, I knew I wanted to make the switch, but I had no idea where to start. I decided to get my master’s in PR, thinking a formal education was what I needed to make the transition. It turned out that while my classes got me up to speed academically, the most important thing for me was being exposed to professional development opportunities as a graduate student.

Robyn Rudish-Laning on graduation day.

How has your degree helped or simply played a role in your PR career?

LM: It helped me to get my first job out of graduate school working in college admissions, which put me on the path to working in the marketing department and eventually PR.

SO: Although the degree is not required, it will almost certainly help me elevate to a position like a PIO or community relations manager for transportation projects down the line.

BP: In the classroom I learned general concepts like how to apply research, how to truly research a topic and honed my ability to read and digest complex issues; it was a unique opportunity to really build up those muscles. Outside of class, I applied that knowledge to executing digital and traditional media for NMU as a G.A. and just spent a lot more time crafting my skills. I was really in that student mindset where you try to read and learn everything while in grad school, which is difficult to maintain in a full-time job.

RRL: I felt like my graduate program was much more hands-on than my undergraduate program, even though they were within the same department at the same school. It also wasn’t entirely PR-focused. Instead, I learned a lot about related skills, like marketing, social media, journalism, advertising, web design, etc., on top of furthering my PR knowledge. The program wasn’t rigid, so I was able to pick and choose classes from a number of disciplines to round out my skill set. I think these things have been most helpful in my career because I was able to really dive into what I was interested in and what I thought would benefit me most. No two people in my program graduated with the same exact experience or degree, no matter what our diplomas said.

AS: I actually switched my concentration from Public Relations to Health Media and Communication, because I wanted to develop expertise in healthcare communications, social marketing. My concentration also emphasized health journalism, which trained me in writing about health topics for a broad public audience. I joined the Association for Healthcare Journalists and attended their annual conferences and reported at the Society for Neuroscience conference. I learned how to shoot and produce videos, worked on my writing craft and came away with a great portfolio of published work.

I also dove into professional development opportunities through UGA’s PRSSA Chapter. I served as the chair of the events committee my first year, and became president my second year. I really put myself out there in ways I hadn’t during undergrad. A big part of this was finding my passion. I didn’t know what I wanted to do in college, so I was much more energized and ambitious during graduate school. I also felt a sense that this was my last chance to make the most out of being a student. I credit PRSSA with helping me land my job at Piedmont Healthcare in Atlanta. I was hired on as a contractor in 2014, an opportunity I had because I met the PR manager at a PRSA/PRSSA networking event.

What is some advice you would give to PR pros wondering if they should go back to school?

LM: Graduate school was such a great practice for me in really learning how to buckle down and apply myself. Even if I didn’t get a degree in public relations, I think that it really helped me to learn how to research, plan and effectively communicate with multiple audiences and the importance of being able to do all of those things. I think it maps really well to PR.

SO: Think about where you stand now and where you want to go in your career. A graduate degree could expand opportunities beyond where you currently stand. Do your research before embarking on any program.

BP: Hard for me to say as I went straight through at NMU for six years. But I would think it’s important to have a vision for how this plays into your larger career goals, because this isn’t a challenge you’re going to want just for fun.

RRL: Only go back if you’re willing to put in all the work necessary and if you’re doing it to better yourself. Don’t go back to delay getting out into the real world or assume it’s going to be easy. The two years I spent working on my master’s were the two hardest years of my life so far. The best advice I can give is to be sure you’re pursuing it because you want to continue to learn.

AS: Even if you get funding through a graduate assistantship, grad school is expensive and time consuming. Think deeply about your goals and spend time asking questions of faculty and staff at your prospective grad school. Make sure that you really need and want a graduate degree before you commit. I usually encourage people to work for a year or more between undergrad and grad school, because it gives you time to establish yourself in the workplace. If you’re like me, you’ll learn a lot about yourself during that time and it will lend a lot of perspective to the decision-making process. Also, you’ll have work experience on your resume that will distinguish you from other graduate students who are job hunting at the same time you are.

Brian Price with his diploma in snowy Northern Michigan.

What’s a fun fact or your favorite memory from grad school?

LM: This won’t seem like a fun memory to most, but at the end of my first semester of graduate school I had to write four papers which were due during finals week for a total of over 60 pages. It wasn’t fun at the time, but it was really fun for me once it was over.

SO: Working on a group project about transit-oriented development and, by my suggestion, injecting corgis into nearly every aspect of our presentation. Too bad we couldn’t get corgi ears headbands as part of the bit…or actual corgis.

BP: Teaching. During my final semester I was an adjunct instructor in my undergraduate academic department, teaching Introduction to Public Address to 23 freshmen and sophomores. It’s fun and I learned so much having the chance to teach a class while in grad school.

RRL: As a grad student, I worked for the Duquesne’s student newspaper, The Duke. In addition to helping me fine-tune my writing skills, all of the hours and late nights spent working on it gave me some of the best memories. My favorite was the “awards” ceremony we did after we finished the last issue of the year each year. We’d spend a week coming up with awards or superlatives for each of the editors and our advisor. I use the word “award” loosely because most of them were poking fun at the recipient or an inside joke we were all in on. Some of them were incredibly heartfelt, though, even if they were tinged with a bit of sass. We’d try to get the issue done as early as we could that night and take turns bestowing these awards on our colleagues, before heading to the nearest pizzeria/bar to celebrate. My favorite award? “Most likely to keep the newsroom waters calm as a proverbial tsunami approaches.”

AS: Traveling to the 2015 Association of Healthcare Journalists conference in San Francisco, meeting incredible reporters from around the country who are telling important health stories.

Considering going back to school or have an experience to share? Tweet us at #NPPRSA

April 2016 Twitter Chat Recap

April 20, 2016April 20, 2016PRSA New Pros Leave a comment

This month’s #NPPRSA Twitter chat shared tried and true “tools” for a public relations “toolbox.”

Click through the Storify below to see highlights from the conversation and reference our recap infographic.

PR Pros + the APR

April 18, 2016April 20, 2016PRSA New Pros 2 Comments

Continuing education should be a focal point of every professional’s long-term career plan, but especially for PR pros. Working in an industry that is constantly changing requires lifelong dedication to learning, professional development and adapting. It’s not enough to graduate from college with a degree and to have done well in your coursework; continuing your education past graduation is necessary to be a successful PR professional.

There are plenty of ways to keep appraised of new trends, tools, practices and theories within the industry. Many websites and professional organizations, like Hubspot, PRSA, Skillshare, the American Marketing Association, and Ragan Communications, offer online courses and training opportunities on a wide range of topics. You can become certified in inbound marketing, Google Adwords and Analytics, social media marketing or a number of other skills in a matter of days or weeks. Then, of course, there’s the APR — or Accreditation in Public Relations.

Administered by the Universal Accreditation Board, the APR is a designed to “unify and advance the public relations profession by identifying those who have demonstrated a broad knowledge, experience and professional judgement in the field,” according to the UAB’s website. Professionals who sit for the APR exam must have at least five years of professional experience and a bachelor’s degree or higher. Once you become an APR, you’re required to earn 10 maintenance points every three years to remain an APR. Activities that earn maintenance points include professional development courses, teach, mentor, volunteer, serve in a leadership position, publish a book, and more. Five of the points must be in continuing education and professional development.

There are plenty of arguments out there for and against becoming accredited. Some say that the APR has no value and is just a gimmick to get members to spend more money on courses and memberships to remain accredited. Others say that becoming accredited is the best thing they’ve done for their career and understanding of the profession.

Conflicting opinions from respected professionals inspired my deeper survey into how PR practitioners of all experience levels feel about the APR. Using Twitter and email outreach, I gathered 40 responses to a survey I created to gauge feelings toward the APR. The breakdown of respondents looks like this:

Fifty-one percent of responses showed neutral to negative attitudes toward the APR. Ten respondents were either completely on the fence about becoming an APR or leaning against becoming an APR. Eleven respondents are firmly against becoming an APR.

Of the remaining responses, six professionals had become accredited and 10 were planning to pursue an APR. The three remaining responders were on the fence, but leaning towards pursuing an APR.

Those who were not planning to become accredited cited a lack of value as their main reason not to pursue it. A common sentiment was that, given the way PR and marketing have fused and that PR is no longer strictly publicity- and media relations-based, the APR may be a bit antiquated and not quite relevant to today’s professionals.

One account executive from New Jersey pointed out, “I think it may be more beneficial in a strictly-PR career. For example, leading a large agency or working in-house. I also noticed that many of my professors in undergrad had an APR title. It seemed a bit “old school” to many of my colleagues, and I don’t see it much in the professional world of marketing.”

“I took the test a few years back and didn’t feel it truly represented where the field and professionals are in today’s world,” said the president of a Washington, D.C.-based communications firm.

According to a vice president of PR at an agency in Pittsburgh, “[I decided not to pursue an APR] A few years ago when literally everyone I spoke to in a marketing role had no idea what it was and the fact that many senior PR executives actively said it wasn’t worth it. There is no discernible value to it outside of PRSA and intrinsic personal development. No one knows what it is or why they should care.”

From the information I’ve gathered, the biggest hurdle to becoming an APR is in understanding what, if any, value there is. Many people surveyed felt that there weren’t enough career benefits to justify the time, effort and cost of the APR, especially since it’s not just a one-time investment. According to those professionals who were already APRs, there aren’t necessarily immediate or highly noticeable career benefits. The benefits are primarily personal and in the form of resources, networking and personal accomplishment.

“I think the biggest problem with APR is that many in the field are skeptical of what it can and should do. They point to the lack of rigor in the criteria and say it’s not like becoming a CPA, passing the Bar, or earning a CFP,” said a Pittsburgh APR with 31 years of experience. “They miss the point. In communications, we are free to communicate without license and that’s a good thing. But accreditation is only designed to demonstrate that the individual takes personal pride in his or her commitment to professionalism. Is committed to the code of ethics. And that a third-party (PRSA) has testified to this.”

The 10 responders who said they plan to pursue an APR pointed to a deeper understanding of the profession and validation, credibility and proof of skill as the benefits of the APR. Seven of the 10 professionals plan to begin the APR process in the next five years, while two plan to begin the process in the next year.

So should New Pros consider becoming an APR? Sure, we should consider it. We should have many conversations with other pros of all levels and experiences about it. When it comes down to whether to actually do it, that’s a personal decision.

When I started researching for this post, I thought I had made up my mind that I would become an APR once I had enough experience under my belt. After hearing thoughts from professionals on both ends of the spectrum, I’m not so sure. From my research, I’m not the only New Pro who’s a bit undecided. Seventeen New Pro-level practitioners completed this survey; nine are on the fence about the APR, three are uninterested and five would like to pursue one in the future.

There are so many options out there for professional development that an APR is just one of many options for New Pros to continue to grow over the course of their careers. Since professional development needs to be incredibly personalized, there is no one-size-fits-all formula for what the best options are. The best thing for any New Pro is to weigh all of your options – APR vs. graduate degree, extra courses vs. webinars, etc. – and strike up a conversation with as many other PR pros as you can to bounce ideas around, learn new things and find what might work best for you.

Robyn Rudish-Laning is a member of South Carolina’s PRSA chapter and is communications coordinator for the South Carolina Council on Competitiveness. Robyn is also a member of the New Professionals executive committee. She is a graduate of Duquesne University and is currently located in Columbia, SC. You can connect with her on LinkedIn or Twitter or read her blog here.

Tools for new pros

April 11, 2016April 10, 2016PRSA New Pros Leave a comment

Editor’s note: The Edge will feature posts every other Monday to discuss the benefits of PRSA membership for new pros and celebrate the work being done for new pros by local chapters. Join the conversation on Twitter using #MemberMonday.

When we think about resources for newly minted PR pros, tools like Help a Reporter Out, Buffer, IFTTT, Evernote, Dropbox, Hootsuite and Google’s entire suite of programs come to mind. Membership in a professional organization is often overlooked on that list.

PRSA, or any other professional organization, membership can be a big expenditure for recent grads. Understanding the benefits that come with your membership is helpful in deciding which organization is the best fit for you.

So what tools are available to PRSA members?

PRSA Jobcenter

For new pros on the prowl for a job, Jobcenter is a great resource. With jobs listings from all over the country, it’s an ideal source for seeing what new opportunities are out there. Anyone can view the jobs, but only PRSA members can apply for positions, post their resume and ask experts for advice and insight throughout the interview process. Many chapters also have job boards members to peruse local openings and apply. Since companies have to pay for each job posting on both the local and national organizations’ sites, listed positions are often legitimate and actively considering applicants.

Special Interest Groups

PRSA has 14 special interest groups for members of all experience levels and areas of expertise. Joining a special interest group gives members the opportunity to connect with and learn from their peers and gives them access to exclusive perks, such as networking opportunities, members-only message boards and forums, volunteer and leadership opportunities.

On-Demand Training

PRSA’s on-demand library is a perk well worth the membership dues. Members can browse dozens of training opportunities on everything from PR writing and branding to crisis management and accreditation. Training is offered as a live webinar for those who can tune it at the appointed time and as an on-demand option for those who want to watch it on their own schedule. Web training opportunities are free to members (with some exceptions).

Blogs & Publications

In addition to all of the available professional development and training opportunities, PRSA has a number of blogs, including ComPRehension and PRSAY, to share industry trends, tips and news with members. Its print publications, Public Relations Tactics and The Public Relations Strategist, are mailed directly to members monthly and quarterly, respectively. Individual special interest sections, like the New Professionals section, and some of the 100-plus chapters also have blogs that focus on topics of interest to members. All PRSA blogs are available to non-member as well as members, but content is written almost exclusively by PRSA members and is a great way to establish yourself as an expert or showcase your knowledge in a particular area.

Networking Opportunities

With PRSA’s annual International Conference, special interest conferences and regional conferences across the country, PRSA members have the opportunity to connect with other PR pros from all over. For members who are more interested in making one-on-one connections closer to home, many chapters host local networking events and most special interest sections use special hashtags to facilitate conversation and host monthly Twitter chats. Members can also use PRSA’s member directory to contact particular members.

Mentor Match

Mentor Match is a great option for those who are looking for a little extra guidance, especially those who are new to the profession. Mentor Match pairs a seasoned professional from PRSA’s College of Fellows with a mentee to answer questions, strengthen your resume, set goals, solve a work dilemma, and more. PRSA’s is currently revamping its Mentor Match program, so be on the lookout for updated information on the program.

PRSA Connect

Just announced to members last month, PRSA is launching a new members-only community called PRSA Connect. PRSA Connect will give members the opportunity to interact with their peers to quickly share information, collaborate and discuss issues and questions. In addition to connecting members, PRSA Connect will store all member benefits, such as articles, webinars, recordings, presentations and more. More information will be available later this month.

Want to learn more about PRSA’s benefits for new pros and what tools your peers are using to navigate the PR world? Join us for our April Twitter chat – “Tools for Your PR Toolbox” – on April 13 at 8 p.m. with #NPPRSA.