Setting the Foundation for Ethics in PR

Setting the foundation for ethics in pr“Don’t make s*!& up.”

That sentence, uttered in one of the first classes of the year by my favorite journalism professor, is one of the ethical guides I follow through my career. The other is the PRSA Code of Ethics.

As new professionals, navigating the working world is complicated. PR professionals, new and old, are also responsible for maintaining a certain level of ethical behavior while in the public eye. Professionals across most industries are also expected to be honest and to observe ethical practices, but not many other industries are active in the public eye more often than they’re not.

Instead of the traditional methods of relaying messages through media, PR pros use more direct methods like social media, blogging, guest and sponsored posts, and other self-publishing options. Each method has pros and cons, but the ethics of how we present information and interact with our audiences are things we should also to factor into daily decisions.

Every year, PRSA celebrates Ethics Month in September and this year’s theme was “Ethics Every Day,” making the point that ethics are part of even the most routine, mundane decisions.

According to Kirk Hazlett, member of PRSA’s Board of Ethics and Professional Standards, in his piece in September’s issue of “Public Relations Tactics,” “Ethics should be an everyday reality for all of us. It should be intuitive, not haphazard and reactive.”

Too often, we look at decisions through an ethical lens only after damage has already been done. Companies, like Volkswagen, for a current example, only seem to think about the repercussions of the decisions, usually made by executives, after the shady practices are uncovered and made public. But those are only things that happen to big companies and famous people – unknown PR pros don’t have these sort of far-reaching important ethical dilemmas come across their desks, right?

Wrong. Everyone encounters decisions with ethical complications every day. Most of them are pretty simple decisions, like misrepresenting yourself, your company or your client, adding undisclosed fees to a contract, breaching client confidentiality or concealing information, that we might make without even thinking about the unethical alternative.

“It is part of everything you do as a public relations professional,” Hazlett said. “You can’t forget that people are looking to you for the truth…[Being an ethical practitioner] is not something you take off at night.”

The Code of Ethics lays out 12 ethical elements that decisions fall into and that are important to public relations. These include six values: advocacy, honesty, expertise, independence, loyalty, fairness, and six core principles: free flow of information, competition, disclosure of information, safeguard confidences, conflicts of interest and enhancing the profession. According to PRSA, “these values are the fundamental beliefs that guide our behaviors and decision-making process. We believe our professional values are vital to the integrity of the profession as a whole.”

A good tool to use to understand how these ethical elements fit into our everyday professional lives is the matrix of ethical dilemmas. The matrix outlines common dilemmas that occur within business conduct, general management, products, process, and client, competitor, government, employee, outsider and vendor relations, and matches them to the corresponding ethical category(ies).

Understanding ethical dilemmas is only part of our responsibility, though. Once we understand that these commonplace decisions do have ethical consequences, we have to know why these ethics are important and how to handle it when they are challenged in the workplace. As PR practitioners, the public depends on us to provide them with information and to be honest and truthful in our actions. Hazlett believes that the more honest a PR pro is, the more effective their organization’s methods and messages will be.

“[Being honest] is the one thing that opens the conversation and lends credibility to what we’re saying,” Hazlett said. “If I’m viewed as being an ethical person…it makes it easier for us to get our messages out. Ethics has to be there. You can’t be viewed as someone who will only tell the truth when it’s convenient.”

According to Jason Mollica, president of JRMComm and member of PRSA, pressure from a supervisor is a common dilemma faced by professionals of all levels.

“I think one of the most common struggles is feeling as if you HAVE TO follow the directive, even if it is something that is not right,” he said in an email interview. “New pros (or pros in general) should never be put in a position where they need to bypass their ethics to satisfy a superior or client.”

Mollica added that whenever practitioners are struggling with a decision or need a bit of guidance, there are plenty of resources for them to seek out. Professionals should always take the time to step back and really think about their decisions before making them. Consulting the Code of Ethics can help us to remember the importance of being an ethical practitioner and reaching out to colleagues, mentors or members of the Board of Ethics and Professional Standards can also be helpful in resolving difficult situations.

The most important thing we can do, though, is to simply commit to being an ethical practitioner and speak up against the things we feel are unethical practices.

Robyn Rudish-Laning (1)Robyn Rudish-Laning is a member of PRSA SC and communications coordinator for the South Carolina Council on Competitiveness. She is a graduate of Duquesne University and is currently located in Columbia, SC. Find her on LinkedIn or Twitter or read her PR-focused blog.

How to Stand Out in the Sea of PR Pros

PRSA THE EDGE OCTOBERThere’s great news! The economy is looking up for today’s job seekers, but that doesn’t mean companies are just hiring anybody. In today’s job market, tenacity and creativity go a long way.

Employer’s want to know you were productive between the time you graduated and the time you applied to your dream job with their company. They love to see that you are committed to your career and gaining valuable experience independently. After tailoring your resume, updating your LinkedIn profile, going on informational interviews, and actually applying with a compelling cover letter, we often complain that the job hunt is a job within itself. The hustle is real but is well worth it once you land a job you love.

Prepare yourself for job-hunting success by creating a job hunt strategy. This goes beyond updating your online presence and applying to jobs but actually making strategic moves to land the job you want. Think organization. Create a list of companies you want to work at vs. companies you would love to work at. Use this list to prioritize time spent on cover letters and networking. Create a google doc and track the applications you send and the responses you receive. Keep in mind the date you applied and the date you followed up. Did you land an interview or was their no response at all? Log it!

Public Relations is a career that requires constant learning. While you are searching for full time positions, strategically introducing yourself by reaching out to companies you the companies on your “love” list. Share the relevant skills and accomplishments that would add value to their company and why you are interested in working with them. Show your passion by volunteering to assist in a project part time or on a paid contract basis. This is the perfect time to prove that you are an asset to the team.

Set yourself apart from other job seekers by taking on alternative positions that are related to the industry. A great way to gain experience is to serve as a Brand Ambassador at local events. Some of the top brands are represented at local festivals and doing a great job marketing their product is attractive to employers. Have you ever thought about asking your local coffee shop if they need some help with their social media? I mean you’re always there anyway applying to jobs, right? The least they can offer in return is a free cup of joe. Create a Social Media Strategy Proposal for them and if they like it, ask them to pay for you to implement it. If not, you have a social media strategy to add to your portfolio.

What are you doing to stand out from the crowded job market?

i-zthGPGn-XLJasmine L. Kent, a member of PRSA-NCC, focuses on building community through dynamic events and engaging online marketing as a freelance integrated communications professional in Washington, DC. Keep up with her on Twitter at @LoveJasPR or visit LoveJasPR.com. 

Join New Pros at the PRSA International Conference!

Are you attending the PRSA International Conference this November? Lucky you! Not only will you have the chance to learn from some of the leading industry professionals, but you’ll have a chance to get one-on-one time with the PRSA New Pros group, too!

We’ll be hosting some exciting sessions at the conference this year, and we’d love for you to be part of them. If you’re unable to attend the conference in person, join the New Pros conversation online with the hashtag #NPPRSA.

Lucky enough to attend? Here’s how to join us for our exciting PRSA ICON New Pros event!

  • WHAT: PRSA New Professionals Meet and Greet – Join us for some networking, an update on the section and advice from senior PR professionals.
  • WHERE: Marriott Marquis, Room L 402
  • WHEN: Sunday, November 8, 11:00am – 12:00pm
  • QUESTIONS?: Reach out to Jessica.noonan@bm.com

Here are two other events that will be happening in the Atlanta area that week, too:

See you soon, New Pros!

The Little Things Matter: How to Act in the Workplace

It’s your first day at your new job and you are feeling a lot of pressure. What do you wear? How do you act? Do you go around talking to everyone or do you stay behind your computer screen and starting knocking out all of the press releases that were assigned?

We’ve all been there. Being in the workplace as a new graduate is thrilling, yet overwhelming. You no longer get to rely on excuses, but rather are required to give your best each and every day, all while being a team player. WHEW!

Little Things That Make a Difference in the WorkplaceHow do you accomplish fitting in and knowing how to act?  Follow these four tips that will surely make you a part of the team and not just the “new” person.

  1. If the coffee pot is low, fill it up

If you know anything about public relations, you know that professionals need their coffee. Between juggling demanding clients and extinguishing the flame in a recent crisis, their veins are filled with caffeine. If you notice that the coffee is getting low, replenish it. Be a team player – even if you don’t drink it. Most likely though, three cups a day will eventually be the norm for you.

  1. Always say “Good Morning”

I know that not everyone is born a natural extrovert, but that doesn’t mean you have to be a hermit. Even though it may be awkward at first, say good morning when passing by desks. I promise you that your colleagues will not bite you. The best way to fit in is to engage in conversations and possess a positive attitude. I, by all means, am not trying to stereotype communications professionals, but you should be able to communicate and engage with others easily.

  1.  Participate

Whether it be a brainstorm session or drinks after work, get involved. To be a team player means you need to be a part of a team. You were hired for a reason, so join in on the fun. A lot of agencies will have monthly meetings or webinars that you can benefit from. You should always go to those. Continuing to learn is the continuation of success. It also doesn’t hurt that you have the opportunity to make new friends who have similar interests.

  1. Treat the company like it is your own

I don’t advise acting like you own the company, but rather be a great representation about what your company stands for. Whether that is your presence on social media, greeting clients as they are in the waiting room, or even picking up trash around the office – act as if the company is your own. It also doesn’t hurt to have the mindset that you are working like the CEO. A CEO is usually putting in extra hours, so it may be nice every once in a while to switch up your morning routine and pop into the office early to start cranking out work.

Even though a few of these tips may seem silly, they are practical and will get you more comfortable in your new setting. There aren’t etiquette books for new employees, but it’s always said that the little things matter. The two biggest things that everything contributes back to are your attitude and effort. Once those are in line – your work and friendships will start to bloom.

CS Katie Headshot copyAside from stalking the latest fashion trends and blogging about the best shoes to buy, Katie Wenclewicz enjoys everything and anything media relations. Katie graduated from Anderson University with a bachelor’s degree in public relations and marketing. Currently residing in Indianapolis, Indiana, Katie is a publicist at Bohlsen Group.  From heading national campaigns to staying active in the Hoosier PRSA chapter, she is a valuable PR tool for young professionals. Connect with Katie on Twitter or LinkedIn.

Five Tips for Balancing Work with Professional & Personal Organizations

Untitled design (2)You’ve been working on your time management skills for years as a PR student and now you’re in the big leagues. Even if you’re a master of efficiency, the truth is days are still limited to 24 hours and sleep needs to fit in there somewhere.

As a new PR pro, you naturally want to get involved in the community and grow, but you certainly still have non-PR interests that require time and energy. Here are 5 tips to help you stay balanced when you have a jam-packed schedule:

Get enough rest.

If you need a cup of coffee (or three) in the morning to wake up and get in the zone, you’re in good company. Unfortunately, there’s not enough coffee in the world to replace the necessity of sleep. If you’ve ever tried focusing on a complex project after a late night, you probably noticed how incredibly difficult it is. Understanding how much sleep you need for optimal performance and ensuring that you get it is beyond important. With enough rest, you’ll feel great, be more efficient and perform to the best of your abilities

Have your ducks in a row.

By “ducks,” I mean obligations and other activities that require time. Just bear with me on this one (hey, another animal reference!). When you’re busy as a bee (I’ll stop now, I promise), careful planning can be the difference between burnout and having fun. Maybe you want to do that yoga class in the morning instead of the evening because it helps you start the day with a clear mind and makes you feel more energized. Plan your activities in a manner that provides the greatest positive impact and allows you to do them to the best of your ability.

Prioritize what needs to be done vs. what can wait.

PR pros typically have very dynamic schedules with moving parts. We all understand the importance of deadlines, but what can be done later this week versus being done today? If you’ve been looking forward to attending a PRSA leadership seminar that’s Thursday at 6 p.m., that’s unmovable. But perhaps you can write your next PRSAY blog post a day earlier or later with respect to the deadline. It’s not an exact science, but taking a good look at what you have coming up will help you understand which items you can shift in your agenda.  

Designate some down time.

Frank Underwood from House of Cards on Netflix said, “I never make such big decisions so long after sunset and so far from dawn.” In case you aren’t familiar with Frank, this is only one of countless great quotes from him. We can often be tempted to work late or make important decisions on the fly in our world of 24/7 news and unprecedented connectivity. Even if your “down time” is only from 9-10 p.m. each night, you’ll thank yourself for that hour. In fact, it might help you unwind and get better sleep (this fits in with number one!).

Have fun and enjoy what you’re doing!

What’s the point of it all if you aren’t enjoying it? Professional and personal organizations can be very rewarding, but be sure you’re involved with them for the right reasons. These organizations should enrich your life, not consume it. We all want to see our friends and fellow PR pros succeed. If you find that you’re overloaded with committees or other time commitments, reach out to those around you for help.

Getting into your groove and finding a system that works well for you takes time and it may be a process of trial and error. Stay positive, keep working on it and don’t get discouraged. Once you figure out what works for your time schedule, you’ll find that it was well-worth the time and energy you put into it!

Jeff Adkins is a public relations associate for Henry Ford Hospital and Health Network in Detroit, Michigan. An active member of PRSA Detroit, Jeff enjoys connecting with fellow PR pros and seeking out new professional experiences. He obtained his Bachelor’s in Public Relations in 2014 from Wayne State University (WSU), where he was a member of the WSU PRSSA executive board and a peer mentor for students entering the PR program. In his free time, Jeff enjoys being active outdoors and volunteers as a PR officer with Portal Paranormal Society. Feel free to connect with him on Twitter and LinkedIn.