pr strategy

Event PR: the Original Mobile Marketing by Andrea Nourse

Heather Sliwinski 2 Comments

Mobile marketing can mean one of two things. The most recognized meaning today involves smart phones and mobile Internet. The other, more traditional, kind involves hitting the road and bringing a brand or product to the masses. Although the two can, and often do, go hand-in-hand, mobile event marketing presents its own challenges and advantages.

MMA Creative, the agency I work for, represents one of the largest food organizations in the world, and this weekend we kick off two separate tours to promote the nonprofit society. Aside from the hours of logistics that go into these tours, there is also time spent on pre-event PR and marketing through social media that lead up to each of the 20 to 25 stops each tour makes. That adds up to many Tweets.

Being a smaller business, our agency creates everything internally, from press releases and social media to logos, collateral and even truck wraps. Planning for 2011 started long before our 2010 tours ended. As the sole PR practitioner in the agency, I help create and execute this plan.

The PR Plan

For each tour, we create a national press release to announce the tour along with local releases and media advisories for each stop. For our primary tour, we have seven primary sponsors and two secondary sponsors. Two of our primary sponsors also have their own special programming, which includes additional stops and contests. Additionally, a separate partner has its own mobile marketing program. This program creates another layer in the plan, as we target the additional local markets and create a national release to announce the new programs. So on any given week, there are between one and five events going on (two tours and three partner programs), and I am responsible for making sure the local media are out in full effect.

Social Media

The part of mobile marketing that I enjoy the most is using social media—reaching out to and engaging the enthusiasts that make the societies we represent so huge. Even when we are not hosting an event or on the road promoting the client, I am always working hard to ensure that the conversation around our clients and partners continues. Social media is a crucial tool in the success of this effort. Where else can you directly and personally reach out to such a large and diverse audience?

This plan is only a small piece of what goes into producing and managing a mobile marketing tour, but it is one of the most important pieces of the puzzle. Our clients and partners invest significant amounts of money into these programs, and our agency must deliver the results they expect. One thing I love about mobile marketing tours is the quick results. Whether it is from handing out samples to event attendees, engaging them in social media conversations or having our tour team interviewed by the local network affiliate, we get real, tangible results that increase awareness for our clients.

Andrea NourseOriginally from Kansas City, Mo., Andrea Nourse moved to Nashville, Tenn., in 2005 to pursue a career in songwriting. Then, in 2006, she enrolled at Middle Tennessee State University, where she studied public relations, marketing and political science. While in college, Nourse worked full-time as the assistant manager for Jos. A. Bank, interned with U.S. Rep. Bart Gordon and, after graduating in May 2010, joined his staff as a field representative and communications assistant. Nourse currently works as a content specialist for MMA Creative, a full-service marketing and advertising agency with offices in Cookeville and Nashville, Tenn., and serves as an At-Large Member of the PRSA New Professionals Section Executive Committee.

Creating a Blog Strategy that Works: 10 Tips for Company Bloggers and Teams by Crystal Olig

Heather Sliwinski 5 Comments

Blogging can be frightening because no matter the size of your organization, not everyone believes they are a writer. The allure of a brand-spanking new blog tarnishes quickly when everyone realizes you have to feed the beast.

As PR pros, we mobilize a company’s internal experts and find a way to help them turn their knowledge into dynamic and compelling content. Whether we write it, ghostwrite it or edit it, thoughtful preparation and tools go a long way. Here is a quick guide to creating a long-term strategy that works.

1.       Editorial strategy & calendar

Blog platforms today, from WordPress and Blogger to Tumblr and Posterous, are intuitive to use, and you can be up and blogging in a day. However, that day should include at least a basic outline of content areas of focus with a frequency goal – once a day, a few times a week or once a week, at minimum. Even better is a strategic plan based around a few key information architecture elements.

Combine your content plan into strategic groups. A tool like MindMeister is great for team brainstorms and collaboratively creating a plan with your team. Within each of your topical areas, pick out a few descriptive words or phrases. Your groups can become blog categories, and the rest are viable tags.

Lastly, a deadline calendar that you gently enforce, or even better, incentivize your staff with, helps everyone know what they are expected to do and when.

2.       Be a great curator

While brainstorming is great, sometimes you just do not have it in you to start completely from scratch. I remind my clients that they are constantly consuming great content and forming an opinion. Applying an expert eye to e-mail newsletters, tweets from colleagues and magazine articles, a good blogger just picks the most on-trend, compelling or controversial info. Flip it around, add your own spin and you have a new post. The ability to curate content and choose the most compelling to share and open for commentary is a cultivated blogging skill.

3.       Content isn’t just words

Pay attention to your blogging team members’ strengths. The most persuasive and prepared salesperson can turn to jelly at the thought of putting pen to paper. Find a way to capture that person’s voice through rich media. Put a flip cam in the table in the breakroom and ask the salesperson some questions – “What is the most common question you get asked?” or “What questions do you wish our customers asked you?” can generate fascinating “vlogs.” Even a quick audio recording using a microphone or headset can do the trick.

4.       Mobilize a team

Unless you are a sole practitioner or an executive blogging for the sake of your own reputation, payday or thought leadership, chances are writing for the company blog is not your only job. Find a team who can help you, and get buy-in from the top to support everyone’s involvement. A monologue is rarely as compelling as a conversation or symphony of voices and perspectives.

5.       Do what you do

When you create your team, do not limit it to your peers in communications. A favorite client of mine mobilized his school’s whole staff to post on their education blog. Everyone can bring a unique perspective.  Some of the most popular posts are photo-driven, created by the school’s facilities and maintenance manager showing events across campus. If your goal is to highlight the rich talent at your organization, allowing them to talk about their passions in relation to your industry and individual roles is a great starting point.

6.       Come packing

Rich blogs full of photography, infographics, videos and graphics do not just happen. Arm yourself with the gadgets you need to capture the moment when inspiration strikes. A flip cam, digital camera and smart phone are all helpful and affordable.

You do not have to be an expert to produce blog content.  If the content is thoughtful and compelling, it counts. If you have access to a design team or some skills of your own, enrich your verbiage with imagery.

7.       Make it recognizable

Not just any old blog will do. It is getting easier every day to create customized and branded blogging platforms. If you know enough about the web or HTML to be dangerous, you can tweak colors, add logos and imagery templates and designs. Template libraries like Themeforest can help you on your way.

8.       Simplicity & SEO

One of the most common questions I hear from my interactive marketing clients is how to keep a corporate website interesting and the content timely. Often times, competing priorities of an organization or the complexity of your corporate site technology prevent communicators from changing it up. A blog can be simpler to use and involve fewer hoops to jump. Google sees the recency of content and gives value to fresh stuff. Blogs today typically have all kinds of built-in SEO-friendly features like the ability to manipulate title tags, URL structures and heading tags.

9.       Make it sharable

In a social world, the best stuff gets shared. Plug-ins and widgets like Topsy, Share This or AddThis, paired with other direct interaction opportunities like Facebook or Linked In “Like” buttons, make it easy to pass along great ideas or stories.

10.   Create a voice

While communicators today often advocate for a clearly articulated brand voice, not everyone in the C-suite sees value in talking to your customers in a casual, non-journalistic or even friendly tone on your corporate site. A blog by nature is often more conversational and meant to elicit commentary and discussion. Writing about issues and trends affecting your industry, great corporate social responsibility initiatives or community action can often allow for more freedom – and more fun for those who are blogging.

Crystal OligCrystal Olig is an online content and digital marketing professional at Oxiem, an interactive marketing agency in Columbus, Ohio. She serves as the New Professionals Section Mentorship Liaison and is on the University Liaison committee locally, working with future PR pros through the Central Ohio PRSA chapter.

Higher education PR: who controls the college website? by Elizabeth Rhoads

Heather Sliwinski 1 Comment

High school students begin their college search online. They explore Princeton Review, US News & World Report and search for some of the colleges they’re familiar with on Google. College students are directed to their college’s website to get more detailed information on a few assignments for the semester. Professors who have completed research in their field want to make sure that their information is on the website for everyone to see.

One of the most crucial parts of public relations in higher education is a website. Considering that the majority of high school students spend quite a bit of time online, a college’s website often serves as the first impression for prospective students. While it’s used as the primary recruiting tool, it also has to serve a couple of other audiences – current students and faculty members. So, websites in higher education are more complicated than they may appear.

Not only does a college website have to serve a few different audiences, but everyone wants to have control over their part of it. I recently read an article that questioned why college websites are so awful, given that faculty and staff in higher education are often perceived as being a very intelligent crowd. Part of the answer is that while there is a common theme and template, every department has their own information that they feel is absolutely essential to display on the website. It’s often impossible for one or two web designers to be able to keep up with all the constant updates and posting, in addition to somewhat serving as a filter to what gets put up online. As a result, many departments are given the ability to update the site, and therefore, the website is actually written by several different people, in several different tones.

The question becomes, who’s the most important audience to serve? The answer depends on the college.

Personally, I believe the most important thing is to have a consistent tone throughout the entire website that is appealing to prospective students. Although a second person, conversational style was rare years ago, it has become more common. Rather than trying to formally convey the college, or departments’, mission and vision, I believe simply stating the benefits of the college (or department) in a conversational style is the best way to communicate with prospective students through a website. As for the faculty – often times they don’t have much time to dedicate to posting content on the website, which gives someone else an opportunity to write for them. That’s where we come in – who could be better for the job than a PR professional?

Elizabeth RhoadsElizabeth Rhoads currently serves as the Web Content Coordinator for a small liberal arts college in Central Pennsylvania. She graduated from Susquehanna University in 2009 with a Bachelor of Communications. She is an alumna of the White House Internship Program.  Rhoads serves the PRSA New Professionals Section Executive Committee as Programming Chair.

pr strategy… Facebook Group v. Fan Pages–Never build a group page by Janet Krenn

New Professionals PR Blog Leave a comment

Go to any professional development seminar and the first thing you’ll hear is, “You can’t ignore social media. Get your company on Facebook.”

Yes do, but for pete’s sake, never build a Facebook Group Page! If you’re looking to build a Facebook presence for your company, use a Fan Page. Looking to build a presence for an association–Fan Page. Facebook presence for your church group or club–Fan Page.

If your company, association, or club is already using a Facebook Group Page, kill it and relaunch as a Facebook Fan Page. That’s what your New Pros Section did this week, and although only time will tell how well it meets our members’ needs, I’m betting the additional functionality will make us better connected than our previous page. In case you’re ever charged with building a Facebook presence, I thought I’d share with you some of the improved functions that only a Facebook Fan Page can provide–Oh, and if you haven’t already, Become a Fan of New Pros!

Fan Pages Send Updates to Members’ Homepages

How well would you keep up with your friends on Facebook if their updates never made it to your homepage? I bet not very well, and unfortunately, no part of a Facebook Group Page will make it to your members’ homepages. Events, wall postings, and discussions will all go unheeded unless you send your members a message. It takes away from time you could be spending developing new and better content. Fan Pages work just like Personal Pages. If you update events, the wall, or any other part of the Fan Page, it will make its way to your fan’s homepage. This means you can save the “message members” function for big announcements that need a little extra attention.

Fan Pages Can Receive RSS Feeds

When you’re working on a multi-layered social media campaign, you could be looking at 4 different networking sites and let’s face it–you need to streamline. A Facebook Fan Page can receive an RSS feed and automatically post new content to your wall as it becomes available. This could be a great tool for promoting a blog or another on-going effort, without having to manually update your Facebook Page everytime.

Fan Pages Allow Apps

Okay, confession time, in the previous paragraph when I said Fan Pages can receive RSS, I was referring specifically to the “Notes” application. But your app options don’t stop there on a Facebook Fan Page. Any box, application, or function you can put on a Personal Page, you can put on a Fan Page. Or if you have the budget, you can higher a developer to build a unique app to spruce up your page and build that coveted brand identity.

Fan Pages Help You Integrate Facebook to Other Online Venues

You may have noticed that in the sidebar of this blog, we have a new Facebook widgit. When you launch a Fan Page, you get the code for this nifty little box. You can add the code to your website, your blog, anywhere that runs javascript, and it visitors to your other online venues can become your Facebook fan just like that!

Fan Pages are User-Friendly

Your wall is the most important part of any Facebook page, but only the Fan Page keeps the wall at the top of the page, where it belongs. Group Pages bury the most frequently updated parts of the page: Discussions are under layers of static text, the wall ends up at the bottom of the page, and events are tucked away in a sidebar. If you want the newest information you post to show at the top of your Facebook page, you need a Fan Page.

Fan Pages Have Analytics

If you need to show your higher ups, or yourself, that your Facebook efforts are successful, know that only Fan Pages provide analytics. A few simple clicks and you can check out fan demographics, page visits, multimedia views and more. You can even export your data into an excel file or a comma separated variables list.

Fan Pages Have It All

Okay, not really! But I’ve found the functionality of a Fan Page to be shockingly superior to that of a Group Page. If you’re considering building a Facebook presence for your group, go for the Fan Page and never look back!

—
JANET KRENN is the Communications Co-Chair of the New Pros Section. She wants you to know that the opinions expressed in this post are that of her own, and should not be assumed to be the opinions of PRSA or the New Pros Section, although she suspects that they hate Facebook Group Pages as much as she does. Oh, and Janet’s always looking for new contributors to the New Pros Blog. Email janetqs(a)gmail.com if you’re interested in contributing.

pr strategy… Case Study in Building Community Trust by Sara Cullin

New Professionals PR Blog Leave a comment

Few industries are as misunderstood or outright detested as landfills.

According to the 2009 Saint Index, which measures the politics of land development, landfills hold the top position as the most opposed form of local development. That said, few industries draw as much curiosity.

I work for Rumpke Consolidated Companies which operates eight landfills and six recycling centers. Our communications team is often confronted with misconceptions about the solid waste industry. To address these, we wanted to create a program to develop advocates by harnessing the public’s interest in what happens to their garbage.

Designing a Community Program that Meets Needs and Answers Questions

In 1996, the company began organizing tours of its largest facility. Since then, our communication department has offered prearranged landfill tours every week. A 45-minute bus trip around the site provides a first hand look at landfill operations. Our tour guides share information about the history and future of the landfill, construction and environmental protection, as well as fun and interesting facts about the site.

Obtaining Support for the Program within the Organization

Providing clear expectations for management and operations is often key to gaining support. There is a fear that opening the door to the public is also an invitation for more criticism and scrutiny. By demonstrating the effectiveness of providing the public informative, organized, and consistent information, we have been able to utilize more community relations tactics. Tracking feedback from visitors has been important to demonstrate success.

Monitoring the Program for Effectiveness

Although tours have been offered for several years, we began gathering feedback from participants in March 2009. Within a few days of visiting, we email a link to a brief online survey to whomever scheduled the tour. The survey consists of just seven questions, but it has helped us identify topics that could be emphasized more or are of particular interest to visitors. We are also able to gauge the impact of the tour in motivating visitors to be more conscientious about waste and recycling.

Most of all, the feedback provides confirmation of the effectiveness of having an open door policy with the public. Many of the comments we receive not only in the survey, but also in phone calls, emails, and letters, express appreciation for simply providing the free public service. One-hundred percent of survey respondents indicated they would recommend the landfill tour to someone else.

Expanding Efforts to Build a Supportive Community

Our open communication policy has made our organization a trusted source for many local schools, universities, and community agencies that regularly contact us for tours and presentations. To accommodate the volume of requests, we have produced educational videos, as well as provided virtual tours and activities on our Web sites. We have also expanded our tours to other facilities within the company.

—
SARA CULLIN is a corporate communication coordinator for Rumpke Consolidated Companies Inc. in Cincinnati.