new professionals

Intro to Crisis Communications

Heather Sliwinski Leave a comment

Almost 17 years ago, I started my career in public relations after a five-year stint as a trade journalist.  Since I have a social butterfly/people-person personality, I thought PR was all about mingling with the celebrities, traveling and promoting great news journalists were sure to write about.  After I took off my rose-colored glasses, I realized PR wasn’t always peaches and cream and often involved using skill sets like crisis communications to protect my company’s image and brand.

I started my career in technology PR and quickly discovered strategic crisis communications were must-have skills to survive in one of the most stressful jobs in the professional landscape. Why do you ask?  At most of the companies I worked for in the telecommunications segment in the 1990s, acquisitions, restructurings, layoffs and management upheavals were commonplace. Therefore, it was essential for me to develop crisis communications skills early on in my career to prepare my company for the worst.  Thinking on my feet, developing strategic counseling and planning skills were drilled into my DNA as a PR professional early on.

Fast forward to the last few years. What’s been the big trend in PR?  Whether you are a new PR or veteran PR professional, no one can forget the crises that have affected big companies like Chick-fil-A, BP, News Corp., Penn State, Netflix and HP. The common theme in many of these crises is that the PR and marketing teams didn’t develop solid communications plans to react to the media quickly enough and preserve their brand’s image.  Whether your company is in the technology, healthcare or travel and tourism field, you always need to be prepared for potential situations involving lawsuits, accusations of impropriety, sudden changes in management and other volatile situations on which your stakeholders — and the media that serves them — often focus.

Crisis communications is at the heart of my current job today.  My company provides essential information that helps customers across all industries and government predict, assess and manage risk. We provide products and services that address evolving client needs in the risk sector, while upholding the highest standards of security and privacy.  To that end, upholding my company’s standards of compliance in a highly-regulated industry is a natural extension of why crisis communications is so important.

For me, every day is different.  I have to stay on top of what’s happening with my company in the media landscape by reading and studying trends, including privacy and security changes, regulatory and compliance issues, to name a few.  In addition, I avidly monitor the news and potential crises through social media like Facebook, Twitter, Google+ and LinkedIn.  In a highly-regulated business like mine, it’s essential to respond appropriately to media inquiries as well.

One of the most enjoyable aspects of my job is helping our spokespeople and marketing teams develop strategic messages that help protect, preserve and raise our brand in key markets like financial services, government and insurance – ultimately so we can influence the key influencers – the media and analyst community.

Therefore, developing an issues or crisis communications playbook is the way our small communications team prepares for a potential crisis that could involve a technology issue, an executive appointment, a natural disaster or on-site employee issue.  This is our guide or instruction book for communicating quickly and decisivively to our key publics, including the media, the industry analysts, partners and customers, charities and investors.

Change continues to be the only constant in my job.  However, here are five for new professionals looking to add crisis communications skills into their careers:

  1. Take courses on crisis communications through PRSA and other outlets like PR News.  The only way to effectively learn how to become an effect crisis communications pro is by learning from the experts who have years of experience managing them the right way.
  2. Ask your key spokespeople what the five biggest risks would be to your organization’s business.  Asking the hard questions and preparing the answers to potential risks your organization faces, will help you prepare your talking points, Q&As and issues management playbook in the event a crisis happens.
  3. Study what has happened with some of the biggest PR crises over the last few years and learn from their mistakes.  Mistakes are bound to happen in the PR profession because communications aren’t always effectively managed or rolled out. But you can magnify those mistakes by a magnitude of 10 when a crisis is mishandled. So you can learn from what other companies or organizations have done to repair or resurrect their images and brands in the wake of disasters that will help you in the long run.
  4. Put your crisis communications skills into practice.  Start small by simulating a crisis communications drill.  Once your crisis playbook is developed, set up a war room and temporary phone lines and prepare your spokespeople to be trained to take questions from the media.  Practice makes perfect and drills help to make sure you are properly prepared if a true disaster happens.

Crisis communications is far and away one of the most difficult PR skill sets to master, but you need to learn to be prepared in case your company has to deal with a crisis.

 

Stephen LoudermilkStephen Loudermilk is global media and analyst relations director at LexisNexis, where he heads communications for the company’s Business Services and Screening practices.  In his spare time, he is actively involved in PRSA, where he serves as chairman of the Technology Section and treasurer of the PRSA Southeast District.

Millennials vs. Boomers: the Imaginary Division

Heather Sliwinski Leave a comment

According to the National Center on Citizenship, there are 77 million baby boomers and 82 million millennials. Chances are you are among the wave of 82 million millennials who are now employed or are looking for employment, or are a member of the boomer era who is phasing out of the workplace. Our personal, professional, societal and structural values are changing and along with them, the workplace.

Unfortunately, the generations have been framed as feuding—one generation up against the other. Baby boomer vs. millennial.

Many stigmas are associated with both baby boomers and millennials to further this imaginary division. Millennials whine and feel entitled. They are lazy, immature, sloppy and in constant need of attention. Boomers are resistant to change, stuffy, impersonal, greedy and slow. These stereotypes come from one point of view misjudging the other. Boomers and millennials have much more in common than credit is given.

These differing values are ironically due to the boomers who have raised the millennials. An MTV study called “No Collar Workers” highlights the very different views that millennials and baby boomers have about professional life as a whole. This different mindset on how to approach the workplace seems to be the overwhelming variance between the two. Boomers and millennials differ on how the workplace should be run, where one fits into the overall structure, how teams are comprised, when and why meetings are scheduled and how to effectively collaborate on a team project, to name a few.

Boomers have values centered on structural and individual responsibility vs. collective responsibility. Boomers are hardworking, devoted to their position within the workplace and feel that the traditional office environment and the traditional workday is the best way to get the job done. “Face time” is equally important, as is the actual labor. Boomers prefer to have a specifically structured system where feedback is given at a specific time of year (six months review/annual review). This structure is based upon objectives and goals. Boomers are content with being a cog in a machine, not necessarily knowing or caring where they fit into the big picture. This expectancy and rigid hierarchy places each person in their “lane.” The hierarchy provides a chain of command that allows decisions and what work is to be done and by whom and what direction the company heads in delegated to appropriate areas.

Millennials would rather have no job than a job they hate. Millennials attach meaning to doing what they love not just doing. Millennials are hardworking and want to work where their creativity is appreciated and valued. Within the internal structure, millennials want to see where and how their work fits in the overall picture. Millennials crave mentorship and responses from their management and hierarchal team. Their view is a more flexible approach to the job. For millennials, as long as the work gets done, the amount of time spent in the office shouldn’t matter. Transparency is a mainstay of the millennials, which translates to openness and honesty.     

These stigmas, values and opinions about the other group cause both sects to get a bad rap. Boomers feel overworked and unappreciated, and millennials often feel the same way. Both sects face age discrimination and are having a tough time landing jobs in the current market. Boomers have been forced by financial necessity to delay retirement and continue working, while the millennials enter a more intense job market with fewer opportunities. Both groups need each other. They need each other for different reasons and are having a hard time understanding each other’s perspectives, values, motivations and intentions. Among the clash of ideological difference, personal difference and professional difference, an accord must be reached. Both groups can teach, grow and learn from the other.

As the retirement ages continue to rise and the evolution of the workplace continues, maybe we will see a transformation and the revocation of any idea of a generational rift. The millennials are a huge and beneficial entity as are the older and more experienced boomers. Hopefully by focusing on the common goal of finding meaning work, the environment will be one of collaborative nurturing, leading and learning.

 

JR RochesterJR Rochester is a recent graduate of East Carolina University with a degree in public relations and interpersonal organizational communication, with a passion for digital communication, interpersonal communication and international relations. He has experience in social media, community building digitally and locally, in-depth experience planning, implementing digital product marketing strategies, grass roots efforts, client and brand reputation management, event planning and marketing. He is a member of PRSA Charlotte, PRSA New Professionals Section and Toastmasters International. He is a proud veteran, drummer, avid cook and self-professed geek. 

PRSA New Professionals Week: New Pros Tweetchat Recap via Storify

Heather Sliwinski Leave a comment

Today, the New Professionals Section hosted a tweetchat to celebrate the second annual New Professionals Week. We discussed resumes, portfolios, LinkedIn and more. In case you missed it, see below for a recap via Storify! Thanks to our programming chairs, Elizabeth Rhoads Greenaway and Brendan Hughes, for hosting.

Back to PR School: Experts to Follow for Continuing Your Education

Heather Sliwinski Leave a comment

Career expert Peter Weddle advises job seekers to always work on their career fitness. We expect it of ourselves and so do our employers. Just because new professionals are no longer in school, doesn’t mean you can’t take some time this fall to go back to PR school and learn more about the burgeoning industry to which we belong.  

To be a successful public relations practitioner you need to know everything from social media, search engine optimization, reputation management, marketing and more. But how can you be all things to all people?

The Internet is a never-ending resource for newsletters and blogs to help you (and to help build Klout scores!). Many industry experts will place their presentations on Slideshare. The following are my favorite newsletters and experts to follow: 

  • Lee Odden (TopRank Online Marketing) – SEO is not just about finding the keywords that yield the most traffic. SEO is about using relevant content to attract your specific audience. Temper this in with social media and its rapidly changing venue and you need expert advice to stay ahead of the curve and to keep impressing the boss. TopRank Online Marketing produces an e-newsletter chock full of guidance and success stories written by Odden. When your employer asks you to write web content or an SEO-optimized press release, Odden is the man you want to follow on Twitter. Subscribe to TopRank’s e-newsletter, and your knowledge will soar.
  • Deirdre Breakenridge – If you haven’t been asked already, it’s only a matter of time before your employer expects you to write a social media plan. You will need to know how to set goals and use the best tactics (measurable ones) to best help you meet those goals. Following Breakenridge on Twitter and seeing what she’s pinning on Pinterest is a great start. When you are on a job interview, you want to show your potential boss you can hit the ground running. You may even consider doing a mini social media plan for the interview. You will stand above the crowd.
  • Peter Weddle and Weddle’s E-newsletter – To survive in the workforce today, being qualified is not enough. You need to be what Weddle calls a “career activist”. A recruiter, HR consultant and business CEO turned author and commentator, weddle knows what it takes to keep growing in the field. His favorite term is “work strong”. Subscribe to his e-newsletter and you’ll not only learn as a job seeker, you’ll gain knowledge from an employer perspective as well. One of his many books, Recognizing Richard Rabbit will change how you think about your current and future career.
  • Recruiting Trends – My dear friend and expert recruiter Sandy Charet of Charet & Associates always mentions the very difficult job recruiters have. They not only have to review resumes sent their way, but also need to constantly comb through LinkedIn to find the best “passive job seekers”. They are completely overworked and need to process a voluminous number of job orders within superhuman deadlines. A recent study showed that recruiters decide within six seconds whether a resume winds up in the “yes” or “no” pile. Therefore, it’s key to understand where recruiters are coming from. If you understand the pressure they are under, it will change how you approach them when following up after they have sent you on a job interview.
  • FINS Newsletter – While the advice may not be tailored directly to public relations, there’s a multitude of career and resume advice on this Dow Jones career and employment website. Their topics have universal appeal regardless of your career specialty. It is one of the best places to read about writing your career story, the 25 toughest companies for interviews and facing feedback from your employer.
  • Mashable – If you are just beginning in your career, you want to know who the heavy hitters are in making news and headlines. Mashable not only covers major technology trendsetters, it will help you show potential employers that you’re fully up-to-date understanding the challenges in the business world.

While the list of resources is always growing, consider following these experts:

  • Eric Schwartzman – With Schwartzman, you learn about social media from A to Z. His knowledge will take you from the beginning of setting up your Twitter account to blogging and expertly tagging your digital content.
  • Dawn Edmiston – Recruiters not only want to know about your resume – they will research your professional online presence. Dawn is an expert resource. The most critical resource you have is your own branding. Dawn will help you take ownership of this.
  • Sandy Charet – We all know how important LinkedIn is to recruiters. You want to present the most professional and complete profile possible. Charet knows all the ins and outs of working with LinkedIn. 
  • Brian Solis – His conversation prism will graphically show you all the facets to social media. When setting up a social media plan, you need to know which tactics will work the best. However, how many of us really know all the forms of social media out there? Solis gives the best starting point by displaying all or at least most of the available forms.
  • Andrea Nierenberg –Networking is key to your career survival, but how do you approach someone? What do you do if you’re an introvert? How do I really use the “give to get” principle? Nierenberg’s thoughts and insights will help you network with results.

We also hope that you will read the 70+ articles on PRSA Jobcenter. Having a full range of job advice and resources will ensure a very long and very happy career.

 

Richard Spector is the manager of client services at PRSA.

Self-Branding: Creating Your Professional Identity

Zaneta Chuniq Inpower Leave a comment

Defining yourself as a public relations professional will be one of the most important tasks you will begin while starting your career. As we’ve evolved into the age of digital and social media, these networks have forced enabled individuals to create their own personal brands by creating the opportunity for us to share specific content to audiences that ultimately shape who we are, or striving to be.

With so many social networks, it may be difficult to decide which networks to use and if you should have a separate identity on each one. The best rule of thumb is to be consistent. Don’t be conservative on Facebook and rowdy on Twitter. Ask yourself, are you a Beyonce or Rihanna when it comes to social media expression? Personally, I share random thoughts and happenings via Twitter, yet I am always posting about business, news, PR and other professional, mature interests that let my followers remember what I am truly about.

Here are 7 things PR Pros should consider when branding themselves:

  • Connect LinkedIN to Facebook or Twitter. Let people see that you are a professional with an opinion and expertise in your said field of study or work. This helps build a rapport with your personal friends who may not have previously been aware of your business savvy.
  • Remove all undergrad party pictures or set them to private. What happens in college stays in college (so it should). Keep it classy with the pictures you have uploaded and the ones you share. Once something is on Facebook online, it’s there forever.
  • Take a professional headshot for your LinkedIN page. Potential employers, colleagues and networking connections will take you more seriously when your picture is formal.
  • Not sure what you want your “brand” to say? Think of 5 of your best qualities or skills and use them as foundations for content and engagement. Build from your original skill set as you gain more experience.
  • Work in your field! This should be a no brainer; however you can’t be an entertainment PR guru if you don’t have any experience with record labels, management teams, venues, artists or music in general. If you’re looking for a career in any area, start with an internship, get a mentor in that area, start making mock news releases to build your writing skills and dive in.
  • Have strong, meaningful business card. Sure you can send someone your contact file on your iPhone or Blackberry, but business cards are still imperative. Enlist a graphic designer to design a custom card with your contact info, social media links and professional headline.
  • Dress for the job you want to have in the future. Invest in a nice suit, shoe(s) and accessories. Always have this on-hand for impromptu appearances at business events.

Talk back:

  1. What are some other things new PR pros can do to build a solid brand?
  2. How have you used the digital atmosphere to build your professional identity?

Zaneta Chuniq Inpower is owner and president of Chuniq PR, an independent media and marketing management firm. Additionally, she is the digital communications coordinator for Douglas J Aveda Institutes and Salons, editor  for Supreme Design Publishing and social media manager for COIN Handlers Management. Her personal interests include reading, international travel and culture and community revitalization. Inpower received her B.A. in advertising from Michigan State University. Zaneta Chuniq Inpower is a member of the Central Michigan PRSA chapter and is the PRSA New Professionals Section Executive Committee Blog Co-Chair.