Career Advice

Intro to Consumer PR by Mark McClennan, APR

Diahnn Henderson 1 Comment

Almost 20 years ago, Oscar Mayer crushed my dreams when it told me I didn’t quite cut the mustard to drive the 27-foot long Weinermobile. I was one of 36 finalists, but they chose only 12 to go hot-dogging around the country for a year.

I quickly recovered, joined a public relations agency and haven’t looked back since. For most of that time, I have been doing PR for consumer technology – everything from 3D game controllers and the first professional cyber-athletes, to online shopping, a free online dating service (you shouldn’t have to pay for love) and new forms of cash.

The realm of consumer PR is broad, and there are dozens of subspecialties within it. From beverage and restaurant PR, to music, technology, travel and consumer services, more than 70 percent of the U.S. economy deals with consumers. 

Consumer PR is a crowded field, and even with the social media explosion, you are fighting thousands of others for the same slice of attention. That, to me, is one thing that makes consumer PR so exciting. My day is one of non-stop motion. 

Every day is different, but it usually begins by checking my iPhone before I get out of bed to see the latest news and developments – spending time on Facebook, Radian6, Google+ and Twitter to see what I need to know. When I get into the office, I start juggling the demands of a number of clients and come up with creative ideas ranging from surveys and videos to analyzing Google Analytics and HootSuite metrics to see what is driving traffic to my clients’ websites.

The best part of my day is brainstorming with all the creative professionals at our agency. Just last week we came up with a city-by-city heatmap highlighting the worst cases of identity manipulation and a creative campaign for Comic-Con. What happens on a daily basis changes quite a bit. However, there are a few pieces of advice that I have found useful over the years. The following are four tips for new professionals looking to break into and develop their careers in consumer:

  • If you don’t love what you are doing, don’t do it: Find something else, both for your own personal satisfaction and because people that have a passion for their job will lap you and leave you in the dust. Every single day I am excited to wake up, see what has happened with my clients and their competitors and go to work with a great group of people.

  • Every opportunity is a networking opportunity – and I mean every place: Work, dinner, church, sitting in the airport or playing sports. Keep in mind, networking does not mean “What can you do for me?” Good networking involves helping others and making connections, just like investing in your 401k. At first, your network seems small, but if you keep it up, the beauty of compound interest gives even someone who is an average networker an amazing web of contacts and influencers in just five to 10 years. Don’t be intimidated just because someone has been doing consumer PR longer than you have been alive. You have a valuable point of view and experiences they do not have. Share it.Networking is also the best way to break through the HR roadblock and get an interview and possibly your dream job. Having a news snippet to share at the interview to show you have done your research is also strongly suggested.

  • Change is constant: With consumer PR, change is constant. You need to keep up on the latest trends. Ten million people joined Google+ in the first three weeks–is that something your company or clients should leverage? The only way to know is to try it yourself. This often means putting the time in after work. Just keep in mind, you need to look at things through your clients’ and your company’s eyes, not your own. This also means you shouldn’t be wedded to any one thing. Discussing a Facebook strategy is the wrong question. You should be looking at the social networking strategy. Facebook may not even be here in five years. 

  • Everything matters: As a consumer PR pro, you need to be a subject matter expert, but your subjects can be featured in everything from “Sex in the City” to USA Today; TechCrunch to “Captain America.” This means you need to keep up with quite a bit. Read constantly. You will be amazed when an obscure piece of knowledge helps you connect with a reporter or a client.

Consumer PR is a thriving, dynamic market with an opportunity for you to do whatever you want. If you have a goal – go for it. However, keep yourself open to new experiences. In consumer PR, you can be sure you will have a new challenge every day.

Mark W. McClennan, APR, is a senior vice president at Schwartz Communications, where he heads the research group and co-leads the consumer technology practice. In his spare time, he writes blog posts on how Dora the Explorer teaches you all you need to know about PR and does stand-up comedy.

Follow Mark on Twitter          Follow Mark LinkedIn

Summer Book Club-July: Be Your Own Best Publicist Discussion

Diahnn Henderson 5 Comments

From the moment I read the title of the latest book club selection, “Be Your Own Best Publicist: How to Use PR Techniques to Get Noticed, Hired, and Rewarded at Work”, the human resources side of me was intrigued. Authors Jessica Kleiman and Meryl Weinsaft Cooper, offer a fresh perspective on marketing yourself by using basic PR skills to create and manage your professional reputation as you climb the corporate ladder.

Managing reputations of organizations is no different than managing our own reputation. You are representing yourself when you go into a job interview or pitch an idea, so why not put your PR experience and skills to work for you? Readjust your thinking, and view yourself as your client. How would you sell…you? The thought is a little scary, but Kleiman and Weinsaft share their tips and techniques to help you through the process. Below, I outline four of my personal takeaways from this book club selection:

Prepare Your Pitch

Spend some time thinking about your elevator pitch and perfect it. “Knowing how to communicate concisely and clearly will help you hook the interest of whomever you are pitching,” say Kleiman and Weinsaft. Concise is the key word—you want to be mindful of everyone’s time, especially someone who may hold the key to you future.

Craft Your Message

You’ve got their attention, now what? You landed an interview or that important meeting from your great pitch, so now it’s times to expand your message. Kleiman and Weinsaft say you should build out your pitch to a speech focusing on three key attributes or goals. As you create your message, keep in mind your target audience. Practice makes perfect–once you have finished creating your message, practice, practice, practice.

Build Your Network

With competition for job opportunities becoming tighter and tighter, sometimes knowing someone on the inside can help you get your foot in the door. As PR pros, we know the value of relationship building. Kleiman and Weinsaft stress, “the most important thing you can do is to build a rapport between yourself and those with whom you are looking to do business.” The title of Chapter Four says it all – It’s All About Who You Know (and Who Knows You). Build a network of trust by following-up periodically just to say hello. Avoid reaching out only when you need something.

Protect Your Personal Brand

Always put your best foot forward because you never know who is watching. You’ve worked hard to build your reputation so protect it. Kleiman and Weinsaft remind us that how we dress, how we speak and the people we choose to surround ourselves with can influence other’s perceptions of us. Social media makes it easy for us to share our personal thoughts online. Protect your online reputations by managing what you say and share online. “Before posting a comment, images or video, think like a publicist would about a client,” say Kleiman and Weinsaft. You should not only be monitoring what you say, you should also monitor what others are sharing about you as well. Again, think like a publicist, always be prepared for what could go wrong and have plan to correct what has gone wrong. 

I enjoyed reading this book, it satisfied my both the HR and PR side of me. There are many more PR tips and techniques Kleiman and Weinsaft share on self-promotion, including sections to create your own “Personal PR Action Plan”.

Let’s talk about the book…

  1. What will you do differently because of reading this book?
  2. Tell us some of your own personal tips on creating your personal brand.
  3. What are some of your favorite tips and techniques the author shared?
  4. Do you believe it’s important to integrate social media into your life? Why or Why not?
  5. What tools do you use to manage your online reputation?
  6. We all make mistakes—to err is to be human. Where have you tackled a crisis concerning your personal brand, and what did you learn from the experience?

Intro to Travel and Tourism PR: Part Two by Kelly Ryan

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This week, the PR New Pros blog is excited to delve deeper into the world of travel and tourism with the second part of our “Intro to Travel and Tourism PR” series.  We already discovered the day-to-day life of a seasoned PR professional in the travel industry with Diane Centeno, APR, the director of marketing for SeaWorld Parks and Entertainment in part one. Now we continue with a specific look at the role of the Convention and Visitors Bureau with Kelly Ryan, communications and tourism coordinator at the Albuquerque Convention and Visitors Bureau.

As young PR professionals, I think it is safe to say that a great majority of us enjoy talking, writing and traveling – though not necessarily in that order.  For me, it’s actually the reverse order. 

When I was trying to figure out what I wanted to do with my life (a big question, indeed), my parents advised me to think about the things that made me the most happy, and then build a career around those things.   Interspersed between family and friends, the Green Bay Packers, a well-executed cookout and hammock naps, I came to realize that the time that I was truly happiest was when I was traveling.  I came to find out there are jobs that combine travel with writing (and some talking).  Enter my role at the Albuquerque Convention & Visitors Bureau (CVB).

If you aren’t sure what a CVB is, you’re not alone.  The mission at my office is similar to many CVBs throughout the country—to stimulate economic growth by marketing a destination as a convention and visitor destination.  Essentially, my bureau promotes tourism from both the leisure side (you and I) and the convention side (PRSA Travel & Tourism Conference).  Today, many CVBs are becoming referred to as Destination Marketing Organizations (DMOs), a term that perhaps better describes our function.

While many CVBs/DMOs have a similar mission, all operate in a unique capacity.  Some are contracted by the city, some are supported by lodgers tax, some have members or partners (businesses that pay or trade membership to be promoted), some have gigantic budgets, some have a one-person staff, etc. As you can imagine, a CVB operating in a city like Las Vegas would have many more resources available to it than a smaller destination like Eau Claire, Wisconsin (hometown shout out – go Blugolds!).

From a PR capacity, depending on the type of bureau you are at, you will have a unique role.  In Albuquerque, I work on a seven-person communications and marketing team that essentially acts as an in-house agency supporting over 900 partner businesses.   This team handles everything from social media for the destination to PR, marketing, advertising, group tour relations, communications and design.  We serve as an extension of our partner businesses’ marketing arm, not a substitution for it. To simplify explaining how PR works in my office, I will highlight the three things that take up most of our time: 

General PR Efforts

In my role, I support our communications and tourism manager in day-to-day PR and media relations efforts.  I pitch stories, write press releases, keep current on local and national news, work with partner businesses and local conventions on PR efforts, monitor our clipping service, work with writers, update website content, etc.  One thing I don’t do?  Bill my hours.  Maybe you like doing that.  I appreciate not having to.

One thing I really like about working at a CVB is that most of the news that we deal with is positive.  A new restaurant opening, a baby seal born at the zoo or a convention coming to town.  Other than in disaster circumstances, most of the news that we deal with is not necessarily breaking news.  This is not to say that things are slow at the office.  We have 900 partners to keep in mind. 

Imagine trying to keep track of 900 clients.  Exactly. 

Press Tours

Our bureau contracts with a public relations firm that specializes in media marketing for travel and tourism industry clients.  While we host journalists and media outside of these press tours, a lot of time and effort goes into planning several major press tours each year.  Albuquerque is unique in that it really offers something for many different audiences.  We have great food, many outdoor recreation opportunities, wonderful weather, an infusion of Hispanic and Native American culture and many more offerings that attract travel and lifestyle media to the area.  There is still a lot left to be discovered by the mainstream media about New Mexico as a whole, so we feel lucky to be promoting this area.   

Social Media

Follow us! Fan us! Love us!  We will reciprocate.  Social media ends up taking a good portion of the day. 

Of course there are other responsibilities that we have from a PR standpoint, but just like everyone else, those responsibilities change on a day-to-day basis.  I feel it fitting to end this post with a quote by Caskie Stinnett that nicely ties tourism with public relations: “I travel a lot; I hate having my life disrupted by routine.” 

Isn’t that the truth?

Kelly RyanKelly Ryan, communications and tourism coordinator at the Albuquerque Convention and Visitors Bureau, is a graduate of the University of Wisconsin-Madison and an avid Badger and Packer fan, serving as the president of the Wisconsin Alumni Association for New Mexico.  She is an active member of SouthWest Writers and is involved in her local PRSA chapter.  In her free time, she enjoys traveling, playing sports and spending time with her Little Sister (Big Brothers, Big Sisters Program).  Kelly was recently recognized as one of Destination Marketing Association International’s “30 Under 30.”  Follow her on Twitter.

Intro to Travel and Tourism PR: Part One by Diane Centeno, APR

Heather Sliwinski 1 Comment

The U.S. Travel Association states that travel and tourism is a $759 billion industry responsible for one out of every nine jobs in the country.  PRSA offers a Travel and Tourism Section completely dedicated to PR professionals working in travel and hospitality organizations.  The industry offers an array of opportunities, from tourism offices to restaurants, cruise lines to airlines and PR agencies specializing in tourism communications.  With a projected decrease in the unemployment rate in the tourism industry in 2011, why not consider a PR career in travel and tourism?  This week, the PR New Pros blog is excited to look further into the world of travel and tourism through the eyes of two seasoned PR professionals—first a general portrayal of PR in travel and tourism with Diane Centeno, APR, the director of marketing for SeaWorld Parks and Entertainment, and then a deeper look into the role of the Convention and Visitor Bureau with Kelly Ryan, communications & tourism coordinator at the Albuquerque Convention and Visitors Bureau.  Start your summer off right with the first part of our “Intro to Travel and Tourism PR” series with Diane Centeno, APR!

Taking a line from Kenny Chesney’s song “Summertime” couldn’t be more appropriate this time of year.  “Summertime is finally here, that old ballpark, man, is back in gear.”   However, ballparks are not the only thing back in gear.  Summertime signals the peak of vacation travel for millions of individuals and families in the United States.  From transportation industries like airlines and rail travel, to hotels and resorts, amusement parks and beaches, the travel and tourism industry is back in gear, rebounding as the economic downturn finally starts to show signs of waning and consumer confidence returns.

In addition to rebounding growth, the U.S. Travel Association recently unveiled a plan to create 1.3 million jobs in the industry and add $859 billion to the U.S. economy by 2020 in an effort to solidify the appeal of the United States as a tourist destination for world travelers.  The time has never been better to explore a public relations career working in the travel and tourism industry.  It is an excellent professional path that offers opportunity, challenges and the excitement of working for and with world-class destinations and brands.

I have been employed in the travel and tourism industry for the past 11 years working for SeaWorld Parks & Entertainment.  While I started my career in healthcare marketing and public relations, which was an incredibly satisfying experience, when a job opportunity for SeaWorld opened, I could not resist the idea of working for a top-notch theme park that had an amazing brand to proactively promote and communicate to moms and families.  I have been able to build relationships with key broadcast, newsprint and magazine outlets across the United States, dive into social media strategies, work with global communication agencies to promote our brands in key markets like the United Kingdom, Brazil and South America, formed partnerships with area Convention & Visitors Bureaus in Virginia and Florida, traveled for competitive research (always fun to visit another tourist attraction in the name of work) and hosted thousands of media personnel at our parks.  While I have ridden roller coasters with reporters to show them our new attractions first hand, toured celebrities and publicized their visits to our parks and traveled with animals for in-studio TV appearances, I have also been able to develop expertise in the areas of public affairs and employee communications in my ever-expanding roles.

As a new public relations practitioner, you may be interested in what types of PR activities you would participate in while working for the travel and tourism industry.  You can expect to cover a range of marketing communications, crisis/public affairs communications and employee communications to provide you with a broad range of skills and scope of practice.  Promotion of your industry, destination and new products allows a practitioner to develop and diversify skills for integrated marketing communications through traditional media channels as well as consumer-centric social platforms.  Industry regulation, safety and legislative initiatives regarding travel allow the new public relations practitioner to become adept at proactive, and sometimes reactive, public affairs communications.  And with more than 7.3 million employed in the tourism sector in the United States, depending upon your role in the organization, you may also have employee communication opportunities that will help further diversify your capabilities as a strong, well-rounded practitioner.

 The travel and tourism industry has allowed me to expand my professional experiences, and I continue to be passionate about my career.  Maintaining membership in PRSA and becoming accredited have also allowed me to build networks that have helped me professionally, as well as create friendships personally.  PRSA membership allows new practitioners to network with seasoned professionals and uncover opportunities in all industries, including travel and tourism.  There are usually a number of internships, as well as entry-level positions available, especially at this time of year, to explore job opportunities and determine whether your career path will be one following the road of travel.

Diane CentenoDiane Centeno, APR, is the director of marketing overseeing advertising, brand development and media strategies for SeaWorld Parks & Entertainment working closely with the Busch Gardens and Sesame Place brands.  She began her career at SeaWorld a decade ago as the communications manager for Busch Gardens and Water Country USA in Williamsburg, Va., and was promoted to senior communications manager for SeaWorld, Discovery Cove and Aquatica in Orlando, Fla.

7 Crucial Job Search Tactics to Land an Entry-Level Job by Heather Huhman

Heather Sliwinski 1 Comment

Pretty soon, you’ll be donning that graduation cap, walking across the stage and taking your first step into the world of entry-level employment. Hopefully you’ve set yourself up for success throughout your college career by completing at least one internship, getting involved in on-campus groups and building a portfolio. What else is crucial to landing a job today?

Creating a job search plan. What many job seekers fail to do is create a plan consisting of multiple job search strategies in order to reach their goal. Merely combing job boards or applying to a few company openings probably won’t result in a job offer—or even an interview—in today’s tough market. You must be prepared, organized and diligent in every aspect of your job search, and creating a plan can help you stay on track. 

Spending time “company searching” as opposed to “job searching.” Part of your job search plan should be identifying 5-10 ideal companies that you’d like to work for. From there, you can work on making connections at those organizations, learning about their culture and determining your fit, and watching for openings and opportunities that are right for you.

Networking early and often. Your network is a vital resource in your job search. Friends, family, colleagues and acquaintances can help you learn about unadvertised openings, get an “in” at a specific company, or provide support while you’re job seeking. Keep in contact with important connections by adding them on professional and social networking sites, and reaching out to them to stay top of mind.

Branding yourself. You need to be your own advocate in your job search. This means having a clear idea of what makes you different from all of the other candidates vying for the same job as you (also known as your unique selling points). Communicate and share your personal brand by consistently marketing yourself across all social and professional networking platforms, as well as on your resume, cover letter and portfolio.

Harnessing the power of alumni. Don’t forget about the network you’re already a part of as a resource in your job search, which is your college or university. Consider contacting former students that are working in your field to ask for advice and job shadow opportunities. Join your college alumni network or search for groups on Facebook and LinkedIn. Because you already have something in common—your education experience—it will be easier to reach out to that individual and build a mutually beneficial relationship.

Taking things offline. While the Internet is a valuable resource for any job seeker, don’t neglect the power an in-person meeting can have. This can involve inviting another professional to lunch whom you’ve only talked with online, attending group and association meetings, and participating in conferences and meetups.

Volunteering your time. Not only can volunteering help eliminate gaps in your resume, but you can also make valuable connections with individuals at the organization. It’s also a great way to build upon your skills and add additional pieces to your professional portfolio.

Although your job search might not produce results right away, it’s important to stick with it and maintain a positive attitude throughout the process. You never know when you’ll meet someone who could lead you to your next opportunity!

What other tactics would you add to this list? Prospective graduates: What’s your plan to stand out in this job market?

Heather HuhmanHeather R. Huhman is a career expert, experienced hiring manager, and founder & president of Come Recommended, a content marketing consultancy for organizations with products that target job seekers and/or employers. She is also the author of #ENTRYLEVELtweet: Taking Your Career from Classroom to Cubicle (2010) and writes career and recruiting advice for numerous outlets.