Career Development

The Dos and Don’ts of Building a Media Contact List by Noelle Pennyman

Heather Sliwinski 1 Comment

More than likely, you’ve dabbled in the art of building media contact lists. If you haven’t yet, this post will serve as a brief introduction because creating lists is a very common practice in public relations.

A media contact list is the foundation of any media relations campaign. For a campaign to be successful, your list must be targeted to the publications, staff and audience that will help your client or company achieve its goals.

The first step to creating a list is determining the audience of the initiative. Is it moms or foodies? Business professionals or frequent travelers? After you identify the audience, you can then target the most appropriate outlets, editors, reporters and producers.

Many industry experts will say you need to conduct extensive research such as reading every article by each media representative that you will be pitching. Although ideal, there may not be enough time to do that kind of thorough research. However, it is always important to make sure you’re selecting the appropriate people and fortunately, PR professionals have tools available to help this process.

Paid services such as Vocus, Cision and BurrellesLuce maintain media databases for communications professionals. You can also do your own research with Google and on each outlet’s websites. Fortunately, most publications, especially larger ones, typically maintain updated websites.

Below are some dos and don’ts to create an effective media contact list:

  • DO work with your company or client to determine a list of criteria in choosing the most appropriate contacts.
  • DO make sure your list is up to date. With a fluctuating industry, media contacts change positions, publications and coverage topics constantly.
  • DON’T have an overload of people from the same publications. There is no set number of contacts to have from each outlet (sometimes, this is determined by your company or superior). However, you don’t want to waste efforts by targeting six people at the same publication (especially if they’re sitting across from each other).
  • DO ask around. If you have colleagues who have pitched these publications in the past, ask them for any information as to the best people to target (if applicable), tips on how to pitch them or any new people.
  • DO create a detailed list. Include publication, contact’s first and last name, specification on the contact’s gender (for gender-neutral names), phone number, email address, position title and publication description.

Like with anything, the more lists you build, the more experienced you become. You will begin to learn which contacts and outlets are the best to target. At any experience level, remember that thoroughness, accuracy and effectiveness are key.

Noelle PennymanNoelle Pennyman
Public Relations Coordinator at thunder::tech

Noelle Pennyman is a public relations coordinator at thunder::tech, an integrated marketing agency located in MidTown Cleveland. As a public relations coordinator, Pennyman works with clients to develop communication strategies and tactics including brand messaging, media relations and social media. Prior to joining the team at thunder::tech, she served as the marketing assistant at Kent State University’s College of Communication and Information and account executive intern at the university’s student public relations agency, Flash Communications. Pennyman received a bachelor’s degree in public relations from Kent State University in 2009. She is an active member of the Greater Cleveland chapter of PRSA’s Young Pros group and serves as the membership co-chair of the PRSA New Professionals Executive Committee.

Intro to Military PR by Lt. Colonel Ann Peru Knabe, APR+M

Heather Sliwinski 3 Comments

Ann KnabeIt is hard to believe I have been in military public affairs – the military’s version of PR – for almost two decades. I joined the Air Force Reserve in college and along the way was commissioned as an officer. Just like in the 1990s, today’s public affairs field is very exciting.

What exactly do I do? Right now I am assigned as a Reservist to the Pentagon, serving in a public affairs role with the office of the Secretary of the Air Force – Public Affairs. My immediate role is to support the outreach, opinion and engagement division.

My primary job for the last couple of months has been working on media training for high-level defense and federal officials. I develop training scripts, play the role of reporter and help with scheduling (this is all in addition to my full-time teaching job in Wisconsin). My favorite part of this job is playing the role of a reporter live from a remote location in New York. The trainee cannot see me, so it can be quite challenging. We provide feedback, offer other scenarios and give the trainees a video of everything that occurred. The Air Force has a very comprehensive media training program at the Pentagon – it shares the same tech qualities and capabilities of regular TV.

But PA – as we call public affairs – is not limited to media training. For many years, I served as the director of public affairs at an Air Force wing. I was responsible for community relations (tours, special events, and outreach), internal communications (employee newsletters and related communications), media relations and congressional relations. As a part-time employee, I had a lot of fun and gained exceptional experience. We managed a variety of projects, ranging from military balls to Presidential visits.

More recently, I have been involved in the Reserve’s social media strategy and have supported special projects like Tour for the Troops. In the Tour for the Troops, I executed the social media plan for Air Force Reserve as we flew Kid Rock around to various concerts in the war zone. Now THAT was interesting!

It is also important to note that you do not have to wear the uniform or join the military to do public affairs. The different branches of service have hundreds of opportunities to work as a civilian in PA.  Of course, as a civilian, you are less likely to deploy to remote places.

If I had to identify when my role really transformed, it would be 9/11. Ten years ago, my military job changed significantly, as did the “ops tempo” or rate we were supporting the active duty Air Force. Suddenly, we were helping activated Reservists, managing multiple media requests, honoring returning Airmen and Soldiers and executing other wartime activities in addition to our regular work. I was also activated – or deployed – three times in the last five years. I completed two tours in Southwest Asia, where we have a large base flying daily missions into Iraq, Afghanistan and Africa. I served as the Pentagon’s spokesperson for the Guantanamo Bay War Court in my most recent tour. Throughout these experiences, I have made the greatest friends of my life. After sacrificing and facing daily uncertainty with my brothers and sisters in arms, we cannot help but become closer because of the trust needed in a mission. I love this aspect of the military.

I love the Air Force, and cannot say enough positive things about my experience in the Reserve. I have worked in more than 20 different countries, met lifelong friends and mastered tough communication skills. The Reserve has also given me priceless education and extra income. There is room for more public affairs officers and civilians – the military can be a fabulous career.

It is not a piece of cake, though. On those days that seem especially hard or challenging, I always remember this quote: “If it was easy, everyone would do it.”

Ann KnabeLt. Colonel Ann Peru Knabe, APR+M, Air Force Reserve Public Affairs Officer

Knabe is a dynamic change-agent in public relations. She believes innovation and progressive thinking are keys to survival in today’s competitive global PR environment. Her 20+ years in military public affairs and international NATO settings leverage her civilian and educational experiences. Knabe is a “relationship-builder,” referring to her extensive work in media relations, internal communications, social media, community relations, international public affairs and congressional relations.

Intro to Small Business PR

Diahnn Henderson Leave a comment

In 2009, the U.S. Small Business Administration’s Office of Advocacy estimated that there were 29.6 million small businesses in the United States. Not only do they represent 99 percent of employer firms, they also employ over half the U.S. private sector workforce. Small businesses are a growing force even as we recover from the recession. With those numbers, it is no wonder that the small business industry can provide great opportunities for new PR professionals.

So what is a small business anyway? And why I would I want to work for one?

In general terms, the U.S. Small Business Administration (SBA) defines a small business as an independent business that has fewer than 500 employees.  For new professionals or those transitioning to the small business PR industry, small business can be exciting path to expand your knowledge base of the PR function. Within a small business, you have the flexibility and ability to work on a variety of projects. There is greater access to key personnel, clients and decision-makers, which can ultimately allow you to shine and show your best. Overall, a small business is a great place to learn the intricacies of a business and its operations that would otherwise take years to learn in a large company.

Small Business PR sounds interesting. What is a typical day like in this field?

A typical day for a small business PR practitioner is the same as that of a large company.  Activities can include client meetings, monitoring local and national media, making calls to clients and journalists, writing press releases, brainstorming or doing research. No two days are ever alike; there are always circumstances that can change the course of the day. Your activities and focus can vary from client to client. You could be consulting on PR strategies, creating communication plans, managing promotional events or just generating WOM (Word of Mouth) for a client.

Are there any special skills I need to be a small business PR practitioner?

Developing relationships, listening and having the ability to write and communicate effectively are key skills of a small business PR professional. These skills can carry a lot of weight when dealing with stakeholders and managing day-to-day activities. Establishing and managing positive relationships can take you far in and out of business. As a matter of fact, fostering relationships outside of business can actually lead to new business, so it is always wise to be courteous and respectful regardless of where you are because you never know who you will be working with on a project.

Ok, no profession is perfect. Are there any challenges I can expect?

Working in the small business industry is exciting, but there are some challenges that you may face in your new career as a professional in this field. Many of these challenges have to do with misconceptions of PR.  The main misconception is that PR is expensive and out of reach for a small business. Yes, small businesses may have difficulty competing with larger business when it comes to expensive marketing and advertising campaigns, but a carefully planned public relations campaign can level the playing field since both entities use the same principles of PR. Convincing your client to spend money on a project may entail you investing time and your creative resources to show the benefits of public relations. If you can meander through this roadblock working with small businesses can be an exciting adventure allowing for creativity and “out of the box” thinking. 

As a result of limited resources, another challenge new PR professionals face in small businesses is a lack of mentorship.  Having less than 500 employees, a small business may only have room for one PR specialist.  Being the lone PR specialist on a company’s team as a new professional can be overwhelming without a seasoned mentor to show you the ropes.  However, most businesses will reward initiative and a can-do attitude.  What you lack in experience, you can make up for in enthusiasm and the willingness to learn and try new tactics.  Use your contacts in the PRSA or your professional network to ask for help, and take advantage of the resources the association provides, like seminars and industry-specific section membership.

What kind of non-PR coursework/skills/interests could be helpful?

 There are three areas a new PR pro should consider when they move forward in their careers, regardless of which industry they choose–including small business PR. They are:

  1. Know the business – General knowledge of how your client’s business operates will be useful. Spend some time researching your client and its industry. This will help you in targeting specific audiences within their industry.
  2. Learn technology – Since the world is becoming more technology-focused and technology businesses are increasing significantly, taking a few courses in Information Technology could prove to be very valuable when you are establishing an online presence for your client.
  3. Problem Solving Skills– These skills will prove to be beneficial as you tackle the unexpected details that come your way. 

Small business PR can offer you an opportunity to be flexible and creative if you are willing to put in the effort. So roll up your sleeves and jump in.  We would love to welcome you to the industry.

Diahnn Henderson is the owner of Collaborative Communications, a communications and PR boutique firm, located in Ann Arbor, Michigan.   

Intro to Sports PR: Professional Sports Not the Only Game in Town

Diahnn Henderson 1 Comment

When you think of the Sports PR industry, do you think of professional sports teams, red carpet events, and flashing bulbs from cameras? Maybe you think of representing high profile athletes.  While this may represent one segment of Sports PR, there are other opportunities within the industry that are equally as valuable. Our New Pros Section Chair, Sarah Siewert, interviewed her KemperLesnik colleague Alex Prosperi on life in the sports PR industry. KemperLesnik is a full service sports marketing, event planning and PR agency in Chicago.

Sarah: Describe a typical week in this industry.

Alex:  A normal day at KemperLesnik always involves a lot of work, brainstorming of new ideas and reaching out to clients. The EA SPORTS Maui Invitational, which KemperLesnik has managed since 1990, is the premier early-season college basketball tournament in the country that is annually played during Thanksgiving week, and it is my primary account. When the tournament is in full swing, my typical week includes monitoring stories about the Tournament, pitching college basketball writers, building the media list, updating the Tournament website and managing our social media outlets (Twitter, Facebook, YouTube and Flickr). The other challenge is preparing for our on-site needs, like outlining where media will sit on press row, figuring out our needs for the media room and of course, how many Hawaiian shirts to bring for the trip

Sarah: What is the work environment like?

Alex:  The work environment depends on the day. When we have a big announcement (i.e., announcing the bracket, the future fields or a new sponsorship) it can get pretty chaotic. There is a lot of work that goes into drafting, editing and sending out press releases as well as contacting key media to pitch our story. During a typical work week, I always try to keep the environment lively by throwing around new ideas and talking about current events.

Sarah: Who are your clients?

Alex:  KemperLesnik has a wide variety of clients, but I personally work on the EA SPORTS Maui Invitational. I’m also working on the McDonald’s All American High School Basketball Games, but I am more involved in the operations side for that event.

Sarah:  Are there specific PR activities you do not typically do in this industry?

Alex:  Not really. For the EA SPORTS Maui Invitational, I’m pitching, monitoring, managing social media, promoting the tournament at schools through our Surfboard Delivery Program, and then managing the media on-site.

Sarah:  Are there specific PR activities you do often in this industry?

Alex:  Out of all my roles, my biggest responsibility comes down to managing the media on-site and helping to produce great coverage of the EA SPORTS Maui Invitational. To me, the bottom line is that I’m working to help promote the Tournament and make sure everyone knows that it’s the premier early-season college basketball tournament in the country.

Sarah: What other activities are important in this industry?

Alex:  In any industry, I think the main thing to remember is that everything comes down to personal relationships. So whether it’s through email, phone calls or face-to-face, I’m always working to develop close personal relationships. Once you have those, it’s much easier to work, especially in PR.

Sarah: What are industry-specific challenges?

Alex:  One of the biggest challenges in PR is getting that initial first step in the door. You may have a great pitch but sometimes it’s challenging to get past that first stage. This idea reinforces the importance of first impressions and to not get discouraged when something doesn’t go your way.

Sarah: What might surprise you about this industry? 

Alex:  It’s a lot more work than you would think. Growing up with a Dad that did PR, I had no idea the legwork involved with doing something as simple as getting a placement in a local magazine. It truly opens your mind to the hard work that goes into any industry, whether it be PR, marketing operations, you name it.

Sarah: What kind of non-PR courses are beneficial?

Alex:  With any field, but especially in PR, it’s critical that you see the entire picture. You can’t be short-sighted or not understand multiple perspectives. My favorite class in college was Sports Law because it taught me to think things through all the way and really examine situations in detail. In PR, it’s crucial to think like your audiences thinks. Will the pitch letter you write resonate well with a certain writer? Just because you’re pitching 10 writers on one topic doesn’t mean you send all 10 the same pitch letter. Think like your audience.

Sarah: What kind of non-PR skills/interests are important?

Alex:  It’s important to educate yourself in the field you’re working. I love basketball so knowing information about the EA SPORTS Maui Invitational comes naturally. But if you are a sports nut who finds a job in PR for a technology firm, you have to learn about your field. It sounds simple enough, but I can say with confidence that part of the reason I enjoy my job and can do it well is that I know my field.

Sarah: What specific tips can help new pros find a job in this niche field?

Alex:  Right off the bat I’d say to read and surround yourself with social media! Learn as much as you can about it. Although it’s mainstream, lots of firms are still in the infant stages of using it. If you can demonstrate a sound knowledge and ability to run a social media outlet for your company, you become a key asset.

Alex Prosperi graduated in 2010 with a degree in Sports Management from the University of Michigan.  Through his internships with KemperLesnik and ESPN he gained valuable experiences that led him to his current full-time role with KemperLesnik where he supports the EA SPORTS Maui Invitational.

Don’t Press “Send”! E-mail Lessons from a New Pro by Joshua Romero

Heather Sliwinski 1 Comment

Being a new staffer at an organization can be a challenge – reading through binders of HR paperwork, figuring out everyone’s names and responsibilities, getting the copier code right, learning how to dial out, the list goes on and on. The last thing you should worry about is making rookie mistakes communicating via e-mail.

Here are some of my tough lessons learned in the world of e-mail communication:

Did I Press “Reply”? I Meant “Forward”.

What Happened: When I was assigned to write my first news release for the law school featuring a quotation from the dean, my supervisor suggested that I craft a statement from the dean and ask for his approval. She was very encouraging of my work, suggesting that the dean rarely, if ever, suggests changes or revisions to the statements we prepare. I sent the dean my quotation.

When he replied, I was surprised to see that he had some significant changes to what I had prepared. Keeping my supervisor in the loop of my progress, I sent her an e-mail: “Of course, he would want to edit the very first quote I put together for him. HAHAHA! Good thing this hasn’t gone out yet. Can we just go home, since this is most definitely a Monday!?!”

I thought the e-mail went to my supervisor. Apparently I hit “reply” instead of “forward” and the lighthearted message went right to the dean’s inbox.

What I Learned: Our dean is a very gracious man! In all seriousness, he was very understanding of the incident and understood my joking about the challenges of our work. He even said that it is good for us to laugh at those things. More importantly, I learned to always double-check the recipient before I press send.

Can I Have Your Number?

What Happened: It was a busy media day for me with three requests for legal experts coming in from three reporters on three different subjects. With the chaos of logging reporter contact information and trying to get professors on the phone or on e-mail, my desk was covered in a patchwork of Post-it notes. I secured one of our professors and the reporter asked me to e-mail her the professor’s contact information. I typed out the e-mail, double-checked who I was sending it to and pressed send. Moments later, I got an e-mail back from the reporter: “You sent me my phone number.”

What I Learned: As important as it is to respond quickly to media requests, it’s just as important to provide our media colleagues the correct contact information. I got lucky. The reporter saw my e-mail and corrected me. She gave me a chance to make things right, when she could have just moved on to another legal expert.

You’re Not So Special

What Happened: I’m probably not alone in sending out news release e-mail blasts. I’ve been fortunate enough to develop one-on-one relationships with some members of the media who have asked that I send all of our news releases to them. With these contacts, I compose a news release e-mail and “Bcc” them. After a few weeks without sending news releases, I had some news to share. Since I was out of practice on my releases, I accidentally entered my contacts in the “To” box instead of “Bcc.” Whoops! Looks like my media friends aren’t so special anymore, because everyone gets that news release.

What I Learned: On the surface, I learned to double-check where you’re entering recipients’ e-mail addresses. More importantly, I realized the value of that personal touch with your media contacts. Just because everyone wants your news release, that doesn’t mean you can’t send it out individually. It is more work, but I’ve found that it helps to nurture those relationships you’ve already built. It also gives your media friends that “I’m special” feeling. Plus, it keeps them from thinking that someone else might cover the story so they don’t have to.

Learn from my mistakes. Only press ‘send’ when you know you’re sending the right message to the right person. For those who can’t break the habit of pressing ‘send’ prematurely, you can always learn how to recall an e-mail!

 

Joshua P. Romero is the marketing & communications coordinator at California Western School of Law in San Diego. He manages the media relations and social media programs for the school. Romero is Member Co-chair of the New Professionals Section of PRSA.