Higher education PR: who controls the college website? by Elizabeth Rhoads

High school students begin their college search online. They explore Princeton Review, US News & World Report and search for some of the colleges they’re familiar with on Google. College students are directed to their college’s website to get more detailed information on a few assignments for the semester. Professors who have completed research in their field want to make sure that their information is on the website for everyone to see.

One of the most crucial parts of public relations in higher education is a website. Considering that the majority of high school students spend quite a bit of time online, a college’s website often serves as the first impression for prospective students. While it’s used as the primary recruiting tool, it also has to serve a couple of other audiences – current students and faculty members. So, websites in higher education are more complicated than they may appear.

Not only does a college website have to serve a few different audiences, but everyone wants to have control over their part of it. I recently read an article that questioned why college websites are so awful, given that faculty and staff in higher education are often perceived as being a very intelligent crowd. Part of the answer is that while there is a common theme and template, every department has their own information that they feel is absolutely essential to display on the website. It’s often impossible for one or two web designers to be able to keep up with all the constant updates and posting, in addition to somewhat serving as a filter to what gets put up online. As a result, many departments are given the ability to update the site, and therefore, the website is actually written by several different people, in several different tones.

The question becomes, who’s the most important audience to serve? The answer depends on the college.

Personally, I believe the most important thing is to have a consistent tone throughout the entire website that is appealing to prospective students. Although a second person, conversational style was rare years ago, it has become more common. Rather than trying to formally convey the college, or departments’, mission and vision, I believe simply stating the benefits of the college (or department) in a conversational style is the best way to communicate with prospective students through a website. As for the faculty – often times they don’t have much time to dedicate to posting content on the website, which gives someone else an opportunity to write for them. That’s where we come in – who could be better for the job than a PR professional?

Elizabeth RhoadsElizabeth Rhoads currently serves as the Web Content Coordinator for a small liberal arts college in Central Pennsylvania. She graduated from Susquehanna University in 2009 with a Bachelor of Communications. She is an alumna of the White House Internship Program.  Rhoads serves the PRSA New Professionals Section Executive Committee as Programming Chair.

Take a risk to get out of the rut! by Brianne Bromberek

Think you’re in the minority when you dread going to work on Monday morning? Think again. In fact, a recent study shows that nearly 84 percent of Americans are unhappy and restless at work, itching to find a new career for more money, more responsibilities, or mere satisfaction. And just a few months ago, I, too, was grouped into that statistic. In fact, I wouldn’t even call what I was feeling unhappiness or restlessness – I would call it downright disgust. Disgusted that I had worked my butt off to answer calls at the reception desk and remind my boss that he had a 2:30 conference call with someone who would later refer to me as the “nice girl who answers the phone.” Sure, every company needs an administrative professional, I thought, but that’s not me. In college, I was the girl who skipped class – but not to participate in homecoming festivities or get a head-start to the tailgate party. I spent my time networking with the Women in Business leaders, attending professional luncheons and talking to pretty much anyone that would give me 10 minutes of their time. So when I finally walked across the stage and headed out into the “real world,” I received a nice slap in the face when I landed a fancy position answering phones and making coffee. Let’s just say I started my job in July and was already looking in the wanted ads by mid-September. 

I spent two long years not only dreading my 9-5, but also making excuses – “everyone hates their job, I’m not a quitter,” or the infamous “quitting now will look bad on my resume.” What I didn’t realize was that my dissatisfaction wasn’t affecting just me – it was spreading to everyone and everything that surrounded me. People got sick of listening to my story, sitting on the other end of the line while I complained about how unfair the world was. I became cynical about the professional world and even started to resent anyone who actually enjoyed their career.  How had I become such a negative person? It’s only a job, I thought to myself. Why am I letting it affect everything around me? And that’s when it finally hit me. I wasn’t looking at this as a career, but merely a job. What’s the difference? The mindset of a job holder is focused on security and money while the mindset of a career person is focused on development and risk-taking. So instead of complaining about my job, why wasn’t I taking any risks to secure a real career?  Simply put, I was afraid.  

“Fear is a double-edged sword,” says Barbara Stoker, author of Positive Risk: How Smart Women Use Passion to Break Through Their Fears. “On the one side it keeps you safe, but it usually holds you back from doing those things that really matter.”

I was afraid to take a risk and open myself to new opportunities for the possibility of, once again, being disappointed with the outcome. So when I finally realized that making progress often involves taking risks, I not only had a new outlook on life, but I had a new found confidence in my ability to succeed. Aside from the uncertainty that comes with taking risks, there’s a certain satisfaction in knowing that you went for your dream, whether you achieve it or not. The regret of never trying can often be harder to live with than tying and failing.

How many of us can say that fear has limited us from achieving our fullest potential? We spend years exploring our options, talking with guidance counselors and taking specific steps to map out our future. And although this approach is a good way to find a career that suits us best, it’s not the only way.  Sometimes taking a risk is exactly what we need to do to figure out what we want – or don’t want. We might take a huge risk and fail…or just maybe, taking the biggest risk of our lives, can often lead us to opportunities we never knew existed.

So when I finally took a risk and left my position, I realized that life is really all about taking risks. Each and every day we all take risks that could great affect our future – moving to a new city, beginning a new relationship, or in my case, quitting a job to start a new business. Think about every great success story you’ve ever heard – nearly every one involves a little risk-taking.  

Brianne Bromberek is the owner of Studio 213, a full-service graphic design firm in Milwaukee, Wisconsin. She also works as a marketing coordinator at the Schlitz Audubon Nature Center in Bayside, Wisconsin.  Before launching her business, Bromberek graduated from the University of Wisconsin-Madison with a Bachelor of Arts in Journalism and Mass Communications and a Certificate in Women’s Studies.  She can be reached at bri@studio-213.com.

Introducing your 2011 Executive Committee

In addition to new blog chairs, the New Professionals Section is happy to introduce the rest of the Executive Committee members for 2011.  Below are our new volunteers, with a selection of their New Year’s PR resolutions:

Sarah Siewert, Chair

-Learn more about leveraging mobile technology and location-based apps

-Keep up with my RSS reader

Noelle Pennyman, Member Chair

“My PR Resolution for 2011 is to always remember the value of a personal connection. Technologies will continue to integrate into our communication tools, but the basics will always remain the same.”

Joshua Romero, Member Chair

-Get more involved with my local PRSA chapter through service to our profession and the community. 

-Incorporate more online videos into the stories and web content I create for the law school. 

-Continue building the law school’s innovative social media program. 

-Launch my consulting company and get tons of clients!

Crystal Olig, Mentorship Liaison

“Get better at helping clients think through their online content strategy (link to oxiem.com) and how it ties into social media, SEO and sales.”

Anna Cramer, Programming Chair

“Although out of college, I would like to continue my curiosity, stay up-to-date and learn as much as possible about PR, my specific industry (sports and non-profit) and any industry trends.  I would also like to remain as involved if not more so in PR as I was able to in college. I hope to remain involved locally with my PRSA chapter as well as continue my influence with PRSA nationally with New Pros.”

Elizabeth Rhoads, Programming Chair

“Explore web design and photography a bit more. My position as Web Content Coordinator includes quite a bit of writing and scheduling photo shoots – hopefully this year I’ll be making my way into taking some of those pictures and having the ability to do a bit more web design.”

Alyssa Bronikowski, PRSSA Liaison

Ashlee Tate, Section Liaison

Eva Aivaliotis, Newsletter Editor

“Leveraging more digital influencers (a.k.a. bloggers) for media placements”

Diahnn Henderson, Blog Chair

Heather Sliwinski, Blog Chair

Tamara Halliburton, Social Media Editor

Leah Moon, Social Media Editor

“Attend more PRSA events and meet more PR pros in the Dayton area”

Adrienne Bailey, At-Large Member

Kate Bergeman, At-Large Member

Katie Bryant, At-Large Member

Andrea Nourse, At-Large Member

“As a recent graduate and entry-level public relations professional, my 2011 New Year’s PR Resolution is to learn as much as humanly possible in the field, and to apply the knowledge and experience I have gained in my previous fields to my current position.”

John Whitcomb, At-Large Member

-Get up before 6 each day

-Read 20 pages out of a book

-Go to bed earlier

-Utilize to do lists to help organize my life

-Improve my writing

2011 Blog Chair Introductions

Welcome and Happy New Year, New Pros!

While 2011 marks the end of term for last year’s Executive Committee, the new year also ushers in a new crop of PR professionals excited to serve as Executive Committee members.  We are so grateful for the 2010 team and strive to follow their example.  We are your two new Blog Chairs—Diahnn Henderson and Heather Sliwinski. 

Allow us to introduce ourselves:

Diahnn Henderson is a human resources generalist with an emphasis on employee relations at ProQuest LLC, an electronic publisher in Ann Arbor, Michigan.  With 10 years of experience in the HR profession, she needed a change of pace and began focusing her attention in a new direction.  In 2010, she completed her studies in Communications at Concordia University and recently launched a new business venture, Collaborative Communications.  As a new professional, she looks forward to serving in her role as the Blog Co-Chair.

Heather Sliwinski is a marketing communications manager at United States Drug Testing Laboratories, a forensic drug testing laboratory in the Chicago suburbs.  After receiving her degree in Journalism and Mass Communications with an emphasis on Strategic Communications from the University of Wisconsin-Madison, she has enjoyed learning every aspect of marketing and event management for almost two years at USDTL.  She joined PRSA hoping to increase her network of peers, especially within the New Professionals Section.  Heather looks forward to the new year serving as Blog Co-Chair, offering New PR Pros a wealth of information and professional development.

Together, we hope to meet your expectations for this blog.  We look upon this blog as an outlet for virtual mentorship, through perspectives from new professionals like yourselves and seasoned professionals who have insider tips for those of us still learning.  For example, each month we will continue to feature a different aspect of the public relations field in the “Intro to…” series.  Look for our “Intro to Sports and Entertainment PR” post from a seasoned professional later this month. 

We encourage dialogue from fellow members.  After all, we only consider this blog successful if we are able to provide information you find useful.  So please, comment on posts.  Tell us which trends you are interested in.  We welcome the feedback.  Respond to the blog on Facebook or Twitter.  If you are itching for a more involved role, contact either of us to make your voice heard in your own New Pros blog post.  Our goal is to collaborate with members and create a discussion important to your careers.

So, New Pros, what do you want to see in the New Pros Blog in 2011?  We are excited for the coming year!

-Diahnn and Heather