Book Review: Social Media ROI by Olivier Blanchard

December 3, 2014January 2, 2015Lauren Gray 1 Comment

Image credit to smroi.net.

Paying it forward has been a popular buzz-theme as of late, especially within the context of professional development and social responsibility. When applied to social media, C.W. Leadbeater said it best, “You are what you share.” and if this book is any indication of paying it forward, Olivier Blanchard has embodied this ideal.

Blanchard starts with the basics; he delivers insights into the social media world with a no-nonsense light in Social Media ROI: Managing and Measuring Social Media Efforts in Your Organization. This “meat and potatoes” business guide, will help the inexperienced as well as the experienced develop and hone excellent social communications habits, mindsets and insights into effective social communication programs. A quote within the forward from Brian Solis best describes the affect that it will have on readers. Solis states, “Thanks to Olivier, you’ll find the answers to your questions and also answers to the questions that you didn’t know to ask.”

Social Media plays an increasingly larger role within communications and marketing. The digital landscape is arguably the fastest paced environment for PR practitioners and communicators to work in. Whether one works full time within the digital/social media realm or part of a team that implements social communications into strategy, it is of no consequence, this read is a MUST.

For years, the debate has raged as to how to prove or justify the ROI on digital/social efforts and surrounding the debate, many questions arise such as: Can it be measured, If it can, what should be measured and how does it correlate? How do I translate this to executives? These are but a few of those questions and the answer to all these questions, via Olivier Blanchard is a resounding yes!

Blanchard challenges professionals to take a much more serious and in-depth look at the organizational structure and base purpose of their programs. Blanchard says, “A social media program is not a mere marketing add on. More than anything, a social media program is neither simple nor easy.” This direct approach cuts through buzzwords and attributes what is important, why it is important and how it can be important for the reader.

Social Media ROI is a true resource. Blanchard aggregates some of the best lessons a communicator can use to assist their programs or to even develop a program that doesn’t exist. Some of the “KPI” of Social Media ROI are how to:

Align social media to business goals and functions
Get started by “listening before talking”
Leverage mobility and the “on-the-fly” social media culture
Establish the importance internally and externally the need for social media policies, guidelines and training
To deliver real-time digital support and customer service

If the “KPI’s” given freely in this book weren’t enough, Blanchard in his generosity of spirit with his pay it forward mentality, provides a free online edition when his paperback has been purchased.

JR Rochester is the current membership co-chair for the PRSA New Professionals Section. Connect with him on Twitter @TrulyJR.

Three PR skills they don’t teach you in college (and three skills they do!)

November 24, 2014January 2, 2015Jess Noonan Leave a comment

Whether you consider college the glory days or workhorse days, one thing is certain: You sure learned a lot.

But, once college is over, new pros quickly discover that the learning has only just begun. Real world success requires a mix of on-the-job lessons and your years of college training.

If you’re in the early stages of your PR career – or you’re a seasoned pro looking to enhance your experience – here are three skills they didn’t teach you in college that you should add to your toolkit.

Be proactive. For most students, college is all about procrastinating. But, once you enter the real world, procrastination could become your worst enemy. Instead of waiting until the last minute, set personal project deadlines a few days ahead of your actual deadline so you can review and deliver your assignment early. Proactivity also extends beyond deadlines. You should constantly be looking for new growth opportunities within your workplace, asking for assignments that challenge you and build your career. Getting ahead of deadlines and demonstrating your desire to learn all things PR will help you stand out to company leadership – and who doesn’t want that?
Be flexible. While in college, students usually know all assignment deadlines and tests dates from day one. The syllabus rarely changes, and when it does, the change is followed by complaints and chaos. But it’s different on the job. You must be flexible and open to last-minute changes and adjustments. This may mean you have to stay late to finish a project one day, or you must work through lunch to finish a last-minute presentation. Don’t get huffy about it. Adapt with a smile and get the job done. Your supervisor will notice and remember it.
Be engaging. This tip is two-fold. First, try as they might, it’s tough for professors to teach students how to be engaging on social media. You have to be natural when you engage with followers on behalf of a client, and it takes time and real world practice to build the right tone and develop your brand’s voice. Second, you need to develop interpersonal relationship skills early on. Whether it’s client relationships or interacting with superiors, the more comfortable and confident you are engaging, the better off you’ll be in the long run.

With so much to learn, the first several years on the job can be overwhelming. Fortunately, you did learn quite a few important skills in college that will come in handy down the road. You must remember and leverage these skills from day one. Some of these include:

Research, including the SWOT analysis and communication research,
AP Style, a requirement for pitching and writing in the PR world, and
Public speaking in front of your peers and professors.

As you enter and thrive in the real world, don’t be intimidated by the amount you have to learn. Embrace it. You’re being paid to learn from some of the brightest leaders around – your co-workers!

What did you learn in your first year on the job? Share your thoughts below!

Stephanie Vermillion is a senior account executive at Wordsworth Communications, a public relations agency in Cincinnati. She is on the PRSA Cincinnati Leadership Team and is part of the PRSA Cincinnati New Pros Committee. Connect with Stephanie on LinkedIn and Twitter (@SMVermillion).

Gain A Competitive Edge with International Experience: Part 2

November 20, 2014January 2, 2015Lauren Gray Leave a comment

Image credit to letsgoglobal.ca

Two weekends ago, I had the opportunity to attend the Go Global Expo in Boston, which was produced by Verge Magazine. This event was targeted for anyone who is interested in either working, studying or volunteering abroad. I have always set a long-term career goal to work abroad, but as I enter the early stages of my career, I have also considered other options, such as completing my master’s degree, interning, or volunteering in another country.

This event featured many exhibitors that offered global opportunities for all ages, as well as hourly seminars with professionals who have significant international experience. I gained a ton of insight that is really useful for anyone who is interested in going abroad. More specifically, I took away several important points to consider when pursuing an international career:

1. Have a clear vision

– Where do you want to go? What are you okay with doing? How high up the ladder do you want to be in your career?

2. Identify companies where you could see yourself working in

– What are its entry points?

3. Network with like-minded people

4. Do your research and get involved

– Find and join organizations that work locally, but carry projects abroad

– Join local chapters

5. Stay informed with international news

6. Learn a second language

Completing an internship abroad is another great way to gain international experience. This is something I have considered for a while now, but it is definitely easier said than done. Finding a paid communications-related internship, with a work visa and housing arrangement included is extremely hard to find. After hearing what many of the speakers had to say about interning abroad, I came to the conclusion that going through an internship provider is the best way to do so, especially if you are seeking opportunities in the fields of public relations and marketing.

While you receive placement in an internship geared towards your interests, there is a program fee you have to pay if you choose to go through a provider. However, by paying this fee, you are guaranteed in-country support, security and safety, housing, orientation, and overall structure. The best providers to choose from are those who only offer opportunities in a few select countries in more specific fields, as opposed to those who basically promise you the world. By focusing on a few countries, these providers have closer relationships with your prospective company and are more involved with them.

To get you started on your search for gaining international experience, I have compiled a list of the exhibitors who were present at the Go Global Expo. These are excellent resources for anyone who is looking to intern, study, or volunteer abroad. Enjoy!

Internships

Graduate Studies

Volunteer & Gap Year

What other resources and search tools have you found helpful for finding opportunities abroad? Please share in the comments.

Screen Shot 2014-11-17 at 12.10.20 PM Catalina Gomez is a graduate of Philadelphia University with a Bachelor of Science in Professional Communication. She specializes in public relations and has experience working with lifestyle and consumer brands. Catalina is also an active member of the Hispanic community and currently resides in Maryland. Connect with her on LinkedIn or Twitter.

Book Review: Thrive

November 13, 2014January 2, 2015Jess Noonan Leave a comment

This post is part of The Edge monthly series of book reviews on books relevant to new PR professionals.

For those who have been considering Arianna Huffington’s book Thrive, it’s worth reading. Huffington’s book focuses on our society’s ever pressing demands and offers advice on how to handle, these challenges. The book begins by describing a life changing moment for Huffington personally, providing the reader with the background and inspiration for her book and then continues with four pillars or sections, of well-being, wisdom, wonder, and giving.

In Thrive Huffington’s main argument is that instead of constantly striving for money and power, success should be measured in other ways, in this the pillars of well-being, wisdom, wonder, and giving. Some of the advice offered by Huffington may seem self-evident, but it never hurts to be reminded. The following points on technology and information I think most young professionals can relate to, and I know I did.

Huffington focuses on meditation and mindfulness, ways in which to live more in the moment and to combat stressors in our lives. One thing she indicates that constantly vies for out attention is technology, she mentions “technology has been very good at giving us what we want, but not always what we need.” Huffington also acknowledges that the workforce emphasizes get more done and faster, but that at some point we can’t function if we don’t make time for ourselves. I know personally I can’t constantly have my A-game if I don’t give myself some downtime.

More words of wisdom in the book discuss how we constantly desire to have information and how we consume our information via social media. “The quest for knowledge may be pursued at higher speeds with smarter tools today, but wisdom is found no more readily than it was three thousand years ago … In fact, ours is a generation bloated with information and starved for wisdom.” She later goes on to say, “I believe our job in the media is to use the social tools at our disposal to tell the stories that matter-as well as the stories that entertain- and to keep reminding ourselves the tools are not the story.” Being constantly bombarded with information is not really always the best for us, but in our fast paced world it sometimes feels like we need to keep up. Sometimes I think it’s good to remember we need limits in our lives we don’t have to stay on top of everything, and there is nothing wrong with that, the only hard part is knowing when to establish your own limits.

All in all, Huffington’s advice is great not only for people who already have 9 to 5 jobs but also people starting out in the working world. Guiding us new professionals towards discovering a career that we enjoy and in the process remembering as we advance in our careers to still take the time to enjoy the things in our lives, making sure we live life and not let it pass us by. Coming to understand that success should not have to be living to the point of exhaustion and creating hazardous lifestyle is important, and something I know I connected with. What we prioritize and what we value really can and does make a difference.

Stephanie Raso is a graduate of Linfield College and earned her BA in Communication Arts. She is a new pro-member and volunteer with PRSA’s Portland Metro Chapter. Connect with her on Linkedin or on Twitter @StephanieRaso1

Why PR is Essential to Content Marketing

November 10, 2014January 2, 2015Lauren Gray 1 Comment

PR and marketing used to be separate. But now more and more of their job responsibilities are starting to overlap.

Image credit to 5wpr.com

Go to a well-known public relations or marketing blog, and you’re sure to see something about content marketing. Content marketing is kind of in the spot social media found itself in a few years ago: no one agrees on who should own it.

I won’t go into my thoughts on the topic, but I will say this: successful content marketing can’t happen without some PR. And while not every marketing team needs a designated PR pro, the team’s success depends on having strong public relations skills.

Good Content Means Nothing Without Good Distribution

Sure, it’s great that you wrote an awesome ebook. But tell me this: how is your company planning on getting people to read it?

Many content marketers say you should spend twice as long promoting a piece of content than you do creating it. That may sound daunting at first, but think about the ongoing nature of blog promotion. One hour of that promotion may be broken up into creating several one-off shares over the course of a few months.

A rounded content distribution plan might include:

Sharing on social media
Including links in a company newsletter
Syndicating the content on other websites
Optimizing the content for shares
Personally emailing content to interested contacts
Linking to content in guest posts
Earning inbound links to the content
Getting influencers to share or endorse the content

Those last four bullet points? Yeah, they take some PR savvy.

Public Relations for Content Marketing

The most important reason that content marketers need a grasp on PR is the need for relationships. PR pros are experts at building relationships – it’s one foundation of PR as a whole.

Content marketing is a whole lot easier when you have strong relationships with people who can help you get your content out there. It all boils down to knowing how to write a pitch. Let’s look at those bullet points again:

Personally Emailing Contacts

You just wrote a post about something and think several of your contacts would enjoy it. Don’t leave it to chance that they’ll see your social shares of it or find it on their own. There’s nothing wrong with sending a quick email saying you wrote something on a topic they’re interested in. But if you don’t know how to write a good pitch, you may come off sounding more pushy than helpful.

Linking to Content in Guest Posts

Guest blogging can be as valuable for content promotion as it is for personal branding. You can link to content in the body of the post, provided it’s related to what you’re talking about in the post. Or you can highlight specific content in your bio instead of including a link to, say, your blog’s home page.

But once again, to secure great guest blogging gigs, you need to know how to pitch yourself and your writing to relevant outlets.

Earning Inbound Links

Have you ever seen 10+ outlets writing articles about the same company’s recent report or whitepaper? Think about how valuable those links are, especially when they’re from authoritative, high-ranking sources.

Do you think that those publications all just fell upon that data? I’m betting that in most cases, they received a great email from the original company. It probably stressed why the report would be valuable to readers. I’ll also bet that the publications receive pitches like that a lot, and only pay attention to the good ones.

Getting Influencers On Board

I love stories where one tweet boosted a company’s subscribers or conversions by crazy amounts. It may seem like exaggeration, but it happens. Influencers can drive hundreds of visits to a small company’s website. That may be twice as many visits as they usually see.

This kind of success depends on targeting the right influencers and building a relationship with them. Then you need to show them the value in your content. If you spam them, are pushy, or use any other combination of bad pitching tactics, you’re making that success next to impossible for yourself.

So while everyone debates on whether content marketing should fall under marketing or public relations, you can focus on how to combine the two for content success.

What PR tactics do you think are most important in content marketing?

Brittany Berger is currently a Digital Content Supervisor at eZanga.com. She graduated from University of Delaware in 2012 majoring in Mass Communication with a public relations focus and minoring in Interactive Media and English. Connect with her on Twitter @bberg1010.