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Zig when others zag: Managing work/life balance

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Public relations can be a 24/7 job, especially as technology keeps us tethered to our work even when we’re away from the office. What does work/life balance mean in our field? PRSA New Professionals Mentoring Chair Alyssa Stafford spoke with Judy DeRango Wicks, APR, Fellow PRSA, to get some insight on how to be successful in the balancing act.

What do new professionals need to know about the life of a PR pro?

A career in public relations can be exciting, mentally stimulating and extremely fulfilling. However the first tasks assigned may seem boring – collecting the results of campaigns for reports or awards entries, creating lists of media and influencers, distributing media materials. Soak in everything you can learn, read the plans so you see the “big picture” and remember every tedious step is important – especially the reporting of results! If you maintain a good attitude and speak up with ideas that fit the audience and objectives, you will differentiate yourself and move up. Be the one who “gets it” and “gets it done.”

Remember your manager may be handling multiple crises on any given day, so respect their time in meetings by coming prepared. Build a reputation for being reliable, positive, smart and hard-working. Establish healthy routines – as you get busier, you will need stamina!  When you are overwhelmed, take a break. Great ideas can come while you are taking a walk and your brain has time to work on the latest challenge.

Seek out a mentor at work, in your PRSA chapter, or visit PRSA.org and sign up for the Mentor Match which can link you with a member of the College of Fellows. We have all walked in your shoes, and those who have signed up to mentor have a personal interest in helping others successfully navigate a career in public relations.

What does work/life balance mean to you?

When I hear “work/life balance,” I envision a juggling act that is exhilarating when you actually get everything done!  Public relations is not 9-to-5, so time management is essential and becomes even more so, believe me, as you move from being a new hire / recent graduate to being a manager / parent. You can move mountains on multiple fronts with sufficient planning and good habits.

How did you progress in your career without burning out?

As my career progressed, travel requirements were added to the mix. During the .com era, I was the girl with the light on over my laptop on the plane all the way to the technology trade show and back. “Zig when others zag” became my mantra – try not to drive or fly when everyone else does, because down-time in peak traffic or searching for a parking place is bad for your health. Schedule flights on Sunday afternoon instead of Monday morning. If you are going to a great city, make after-hours plans with friends who live there, take a break to walk through a museum or cathedral to nourish your soul when the work is done. You’ve earned it and it makes you a more interesting person when you are dining / conversing with executives and media. As an executive, I encouraged my team to enjoy travel and made sure we had fun together, many times with our agency teammates as well, when the mission was accomplished.

Another source of burn-out can be stress about bills and finances. Get into good financial habits early on, such as saving a percentage of every paycheck, establishing a budget, contributing to your 401K, paying bills on time to build a good credit history. Having a nest egg can detract from stress, and give you the freedom to make decisions when it’s time to change jobs.

How have mentors helped you find work/life balance?

One of my early mentors said, “Do the first things first.”  Don’t procrastinate on what you know your boss or client is waiting for you to complete.  At Ketchum, I took advantage of training classes on how to work with a client, how to prepare for a meeting with a senior executive, how to be a better presenter.  Seek out learning opportunities through PRSA including chapter events and webinars.  Mid-career, when I seemed to always have my nose to the grindstone and took everything very very seriously, I learned from a client that it’s really OK to go shopping when you are in a Paris and the work is done for the day! Get a life! Live a little!

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When I was a VP, the CMO actually put into my review that I needed to work on my work / life balance – I was working too hard.  And she was right.  Don’t stop taking care of yourself or you won’t be of much use to your organization.  Later in life, burnout becomes health issues that can take you out of the office for days or weeks. Again, establish good habits as a new professional and you will be able to enjoy your career and survive the most difficult days (which will pass), and fully enjoy the “gift” moments when the story you wanted is appearing in multiple media outlets, and you are now free to enjoy the fabulous city you are visiting with your favorite people!

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Judy DeRango Wicks, APR, Fellow PRSA, serves as co-chair of the PRSA College of Fellows mentoring program. She headed Communications for financial technology providers Fiserv and CheckFree, and twice received the PRSA Silver Anvil in Consumer Services/Technology. Before this, she headed the IBM account at Ketchum. She holds an M.A. in Journalism and Communications, University of Florida, and a B.A., Stetson University.

Leadership in 2016 – Part 2

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Editor’s Note: This is guest blog #2 of three that David Grossman will be contributing. Stay tuned for the final part of the series this spring.

What is the Key to Great Leadership Today?

The question of what it takes to be a great leader is a fascinating one, a point made abundantly clear from the recent responses I received to the question following my last post. I challenged readers to give me their best insights on great leadership, and they delivered!  

Everything you shared was insightful, including the need for leaders to go out of their way to connect with their teams, to inspire, to be transparent, to have humility, to challenge the status quo and to encourage different points of view.  

You also talked about understanding and valuing the important role that each individual plays toward achieving an organization’s goals.  To that end, great leaders have a mindset that everyone on the team is a leader.  They help everyone develop their leadership skills so they’re ready, willing and able when it’s their chance to lead.

Just consider the annual scene of geese flying south for the winter. It’s then, when the geese are searching for a warmer climate, that we see the flying-V formation overhead. What’s particularly interesting is that the goose at the apex of the V might be considered the leader. They set the course, lead the way and deal with the most wind in their face.

But that’s only for a time. When the lead goose tires, he or she moves back to the end of the line. Then, a new goose becomes the leader – setting the course, leading the way, and dealing with the most wind in their face.

In business today, organizations need a similar formation, with everyone leading regardless of whether they manage people or not. And that means everyone needs to be ready to lead when it’s their turn.

Once leaders can foster this kind of mentality in an organization, they help ensure accountability. If everyone sees themselves as leaders, no one feels comfortable straying from the ethical standards and values that the company promises to live by.

In my view, that’s one of the most important keys to great leadership.

In my next and last post in this leadership series, I’ll offer some critical tips for how to lead in an authentic way – one that’s motivational and inspirational, as well as is true to who you are.

In the meantime, I’m interested in your thoughts:

In what ways could your organization better help everyone to be a leader?

David Head Shot High ResDavid Grossman, ABC, APR, Fellow PRSA is both a teacher and student of effective leadership and communication and helps leaders drive productivity and get the results they want through authentic and courageous leadership communication. He’s a sought-after speaker and advisor to Fortune 500 leaders. A three-time author, David is CEO of The Grossman Group, an award-winning Chicago-based strategic leadership development and internal communication consultancy; clients include: Hill-Rom, Eastman Chemical Company, Kimberly-Clark, McDonald’s and Motel 6, to name a few. His newest book, “No Cape Needed: The Simplest, Smartest, Fastest Steps to Improve How You Communicate by Leaps and Bounds,” was published in the fall of 2015 and recently won the Pinnacle Book Award for the “Best in Business” category. In addition, David teaches Internal Engagement at Columbia University, in New York City. To connect with David you can find him on LinkedIn and Twitter.

Diversity in the PR Industry Has Yet to Match Consumer Spending

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Editor’s Note: The following post is part of the ongoing “What does diversity mean to you?” series on The Edge. This series provides insights into diversity and inclusion topics of value to new professionals. Specifically, this post is in honor of Women’s History Month. To help us champion diversity in PR and to write for the series, email our diversity liaison Henry Cervera Nique.

Over the past century, women have steadily taken the reigns in consumerism, becoming primary decision makers in household spending, as well as increasing spending power across the world. Although women have come to dominate purchasing decisions within the home, and have come to spend more money overall, the way brands have chosen to reach these consumers has changed relatively little since the mid-20th century.

The ways brands reach women continue to ride a predictable line of archetypes, stereotypes and tropes about womanhood and the desires which are met through consumer products. As far as women have come in the United States, the fact that women still struggle to achieve high ranks in the public relations and advertising industries means that consumer facing companies aren’t tapping into diversity in order to reach their target markets.

In 2013, the public relations industry showed men outnumbering women at the board level by 2:1. This is a stark number considering that, in 2015, only 40 percent of public relations practitioners were men, according to the U.S. Bureau of Labor Statistics.

It certainly isn’t impossible for men to effectively communicate with women, though the ability to realistically understand and reflect the pain points and solutions that women consider when making purchasing decisions is harder without women influencing decisions at the corporate table. That would explain why Jack Morton, a brand experience agency, found that 91 percent of women surveyed felt advertisers did not understand them.

In the United States, women are reported to contribute somewhere between $5-15 trillion in consumer spending and, according to Fleishman-Hillard, they are expected to control two-thirds of consumer wealth within the ten years.

With so much money on the table, do practitioners believe the ability to effectively target women is sustainable while consumer demographics turn so sharply away from the standard American default of middle-aged men?

To further complicate the issue, not only do women continue to increase their purchasing power in the U.S. economy, but women of color are quickly claiming a dominating place in the market. For instance, though black men continue to be economic leaders in the black community, black women are building power as they make impressive gains in education and entrepreneurship as the most college educated group in the country.

These changes should not be a surprise due to the changing demographics that show non-white ethnic groups comprising 36.5 percent of the population by 2020. However, even with concerted to increase Black and Latino employment in the industry, the two groups totaled only 19.2 percent of practitioners in 2014.

In an effort to match the new (but really not new at all) demographics of the United States, public relations practitioners must continue working to achieve a workplace balance that truly speaks to the diversity of target audiences being courted – if not for the well-being of society and inclusive culture, then at least for self-interest and the need for survival. The failure to adapt to the motivations of growing consumer groups by reflecting those groups within an organization is a mistake that could amount to self-destruction.

WCFBdZPWPamela Chinawah supports a range of food and beverage clients within an agency in Los Angeles, and continues to work independently in lifestyle brands and film. She is a graduate of California State University, Northridge, where she served as Chapter President of PRSSA. Pamela is admittedly obsessed with media and pop culture as well as politics and social equality. Her deepest passions explore how mass media affect societal values and behavior. Connect with Pamela on LinkedIn or Twitter. 

They Are Not Gray Hairs…They Are Experience Highlights

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As a 40-something with no career direction and an imminent layoff, I was at a crossroads in life. A friend recommended a life coach where I discovered an important aspect of my personality. The personal motivator for my feeling happy and successful was a need to elicit reactions from people. It was not about needing positive reinforcement or pats on the back from bosses, but simply having people react to something I wrote, designed, organized, or created. Unfortunately, acting was not an option, so I chose the closest field…public relations.

Twenty years in higher education presented opportunities to dabble in parts of PR. Plan an event here, make a presentation there, learn how to update a website, establish a social media presence, craft a new message to alumni. Rejection reasons for not getting PR jobs was due to not possessing the “right” writing skills or a degree in the field. Job offers actually received were entry-level and half the salary. There were moments of feeling I made the jump to this career too late in life.  Possessing the skills but not the job titles appeared to be holding me back and prohibiting any chance for becoming a PR professional.

Not having aspirations of staying unemployed for 26 weeks led to applying for and getting a position with a non-profit organization via LinkedIn. The job title is far from glamorous (Executive Assistant); however, the salary is competitive and matches the duties. Job tasks land in all facets of social media, branding, media relations, strategic planning, and marketing of the organization.

If you are debating making the transition or feel you have made a mistake with your mid-life change over to public relations, understand that it is not too late! Do not limit yourself to looking at corporate positions or competitive firms. As a more seasoned employee, you are what non-profits and small businesses are looking for. They appreciate broad experience and need individuals who are ready to hit the ground running.

If you are debating making the transition or feel you have made a mistake with yourmid-life change over to public relations, understand that it is not too late!

A recent article by Jenny Blake in Real Simple magazine provided strategies to keep in mind when contemplating a new career:

  • Never obsess about what happened in the last job. Those who are over the age of 30 remember the parental lectures of staying loyal to a company. It is not the norm any longer. Take the best parts of your previous positions and move along.
  • Self-Assess. Do the life/career coach thing. Even if you do not want to work with a professional, ask a friend. Take a stab at the StrengthsFinder 2.0 to look at your experience and get some direction.
  • Break up your job search: People, Skills, Opportunities. Jump on that LinkedIn page and schedule some Starbucks time. Register for a class on Coursera. Let Monster do the searching for you with job alerts.
  • Never stop looking. Always look at what else is out there, how you can improve your skills, and who can benefit in the long term. I am always scanning the job sites for the newest titles/duties to develop ideas for skills I may need or want down the road.

Do not lose sight of who you are and the years you have under your belt. Those articles for the company newsletter, Christmas parties planned, and posts on Twitter can transition nicely into a successful public relations career.

MeFiguring she will never have her dream job of writing jokes for Jimmy Fallon, Carrie Mihalko decided to pursue a new career in Public Relations. With over 20 years in higher education and non-profits, she feels like she has seen it all in event planning, fundraising/development, social media, website design, and marketing. Residing in Pittsburgh, Pennsylvania, Carrie works for the Steel Valley Authority as their in-house communications writer/graphic designer/jack-of-all trades. She also does freelance-work creating publications, websites, and social media plans with small businesses and non-profits. Connect with Carrie on Twitter and LinkedIn.