How to Learn Social Media Protocol at a New Job

There are basic ground rules for what is appropriate for social media. Nothing obscene, offensive, downright false – the obvious stuff.

But when you start a new job, there are always more nuanced guidelines to adapt to.

How to Learn Social Media Protocol at a New JobThe best way to ensure you’re on the right track is to be as informed about your new company’s social media protocol as possible. Here’s how:

Do your research.

Take a look at your organization or company’s Twitter feed. Browse their Instagram profile. What has been popular on their Facebook page?

Don’t forget to look at what other brands are doing as well. See what hashtags are used by the accounts your company follows and peruse the posts attached to them.

Doing your research will help you learn what content is appropriate and relevant, and will ensure you understand your organization’s social media tone.

Ask questions.

The only way to make sure you are 100 percent certain about what is appropriate is to enlist the help of your colleagues.

When you’re the newbie, your coworkers are all experts. In an agency, you may have the advantage of working with a host of social media gurus. If you work in-house, you may not have as many PR pros to lean on, but I guarantee all of your coworkers know way more about their department or field than you do.

I work for a nonprofit dedicated to the great outdoors, and I thought that curating content for social media would be pretty easy.

Just tweet things about hiking and post scenic pictures on Instagram. Right?

Wrong.

Have we tweeted enough about cyclists and hikers?

How much do we want to talk about hunting?

It’s a polarizing topic, but it’s also one of the main funding streams of Colorado Parks and Wildlife, an organization we give half of our funds to. And don’t even get me started on sage grouse. I was woefully unaware that listing an animal as an endangered species was anything but something to be celebrated. Fortunately, I had super knowledgeable coworkers to set me straight.

If you see room for improvement, speak up.

Adapting to your employer or organization’s social media practices is important, but you were presumably hired because you have good ideas. If you think you have an idea to improve engagement, gain followers, or simply provide better content, than say so.

Do so in a professional and thoughtful manner. Don’t tell your boss that you simply can do a better job with Twitter, show them how you can improve your organization’s Twitter account with a well thought out content plan.

Continue to seek out knowledge.

There are only two of us that make up the communications department where I work. This is great because I was given nearly immediate autonomy over social media, but the lack of oversight when I first started was as daunting as it was exciting.

Knowledge is power. Seek it out. (Click to tweet!)

You’re already facing a steep learning curve when you start a new job, and you have the responsibility to continue to expand your skillset to make sure you do the best job possible. A new position is certainly cause for celebration, but don’t rest on your laurels.

Make an effort to try out new tools and platforms, continue to update yourself on best practices, and never think you know everything about social media. It is constantly evolving, and you owe it to yourself and your new employer to continue to the best the best you can be.

Laura Cardon 

Laura Cardon is a public relations professional living in Denver, CO. Originally from Maryland, Laura enjoys riding horses, hiking, and volunteering at the Denver Animal Shelter. In her spare time, Laura also shares her passion for the great outdoors with fellow beginner outdoors enthusiasts on her blog, Outdoors Beginner. Find her on Twitter @LauraCardon23.

PR lessons from your first year on the job

PR Lessons from your first year on the jobI’m quickly approaching my two-year anniversary of being a PR Pro. These past two years have been filled with new faces, places and challenges. I’ve had the opportunity to do things I’d never thought I’d do and build connections with people I would have never run into on my own. While it’s been an exciting two years, and there have been many lessons learned.

A bachelors degree is just the beginning.

While I value and appreciate my degree, it was only a stepping stone into the professional world. Many of the things I’ve learned have been on the job. A degree provides you with the foundation, but creating a pitch letter for a class assignment isn’t the same as actually pitching a journalist.

Lesson Learned: Take feedback and critiques positively, things function differently in the real world for a real client.

Social media is important, but its only part of the package.

Click to tweet: “Social media is important, but it’s only part of the package.” bit.ly/1yyB4Sm #NPPRSA #PRSA @PRSANewPros

When I first started my career, I assumed I would be working with social media on a regular basis. Depending on the how a company is structured, the marketing department may handle  social media or your role may not be as hands-on with social media.

Lesson Learned: Knowing how to use social media definitely comes in handy, but remember that there are also other skills to focus on in our profession.

Dont forget about writing.

If you haven’t already guessed, writing is a major part of the job. As a PR professionals, it’s our job to get the message across to our client’s audience in the clearest, most concise way possible. And that takes practice. If you have the time at work ask for an extra writing assignment. Or start your own blog. Either way, write as much as you can to sharpen your skills.

Lesson Learned: Practice makes perfect, write as much you can.

Its normal to feel like everything you do is wrong.

Over the past two years, there’s always been a day or an entire week where I feel like everything I do is wrong. As a newbie, there’s no way that everything you do will turn out amazing the first time or even the fifth time you do it. Don’t worry, your manager already knows this, they were once a newbie too. They don’t expect you to produce perfect work, they expect you to put in the work.

Lesson Learned: Be open to criticism and direction. Don’t be afraid to mess up and don’t be too proud to ask for help.

My first year as a PR professional was a whirlwind. It was amazing, it was exciting, it was frustrating, it was challenging, it was everything I didn’t expect it to be. Through all the ups and downs, make sure to enjoy the ride!

Cheers to your first years!

 

Victoria LightfootVictoria Lightfoot graduated from Georgia State University in 2012 with a Bachelor of Arts in journalism, concentrating in public relations. She is currently the PR coordinator at the Atlanta Convention & Visitors Bureau and volunteers on PRSA Georgia’s College Relations Committee and co-chairs the Travel & Tourism Special Interest Group. Connect with Victoria on LinkedIn and Twitter (@Victoria_Lenese)