Applying Psychology to PR

August 11, 2014January 2, 2015Jess Noonan 1 Comment

Psychology is a broad major that applies to many of the industries, but for some reason people only associate becoming a psychologist or psychiatrist as appropriate career paths for psychology majors. Most don’t even consider the possibility of working in the public relations industry, and some might insinuate that since you didn’t major in communication or journalism you are somehow incapable of working in the communications field. The reality is, psychology makes up majority of the theories behind public relations, social media, and marketing, becoming very much entwined within the industry itself. Why wouldn’t it? The study of human behavior is directly involved whether you are planning a campaign for behavior change, trying to manage a company’s image after a crisis, or persuading consumers toward a new idea.

You might be a new grad who majored in a social science, but now you’re interested in public relations. Or maybe you’re a young professional and after spending a few years in a different industry want to switch career paths. You are probably wondering, “How do my skills fit into the world of public relations?” Fear not, coming from a psychology and science background provides many transferrable skills that will help you succeed and can make you an attractive candidate to employers. Psychology actually equips you with many of the desirable traits for the public relations and marketing industry, especially with the new focus on social media in today’s society.

Research – Psychology and other sciences that are research-intensive, require you to be skilled at researching and analyzing information and data. You have experience not only with conducting primary and secondary research, but also in knowing how to critically evaluate the data and draw appropriate conclusions. Sure, there is an abundance of information available but you have to know how to evaluate the findings and whether it actually provides support for your objectives. There are a number of findings that support certain claims, but they will not help your client’s communications campaign if it’s based off of faulty logic or inadequate study design.

Writing – Psychology courses will not provide you with much experience drafting press releases or practicing AP style, but you certainly gain sufficient experience with writing. Whether it’s by writing research papers, article critiques, or lab reports, you certainly leave college having acquired numerous hours perfecting your writing ability. Now, it’s just applying your writing talent into a new format.

Social Psychology – Persuasion, behavior change, group behavior, and attitude formation are main concepts covered in social psychology, but they are also the basic concepts for planning a public relations campaign. Understanding the background of your key publics and why they hold their opinions, beliefs, and attitudes, is the first step in your plan. Knowledge of the principles behind attitude formation and group behavior is essential when planning and deciding what strategies and tactics will relate and be the most successful for your campaign’s messages and goals.

Social Media: Knowledge and understanding of how people’s behavior is affected through the use of online environments is extremely useful when planning social media campaigns. It’s not just about understanding how to use the technology, but deciding how to use these social networks to enhance your brand and increase interaction with your followers. What factors of the online environment change the way people interact, behave, and make decisions? Understanding these differences will help your company or brand when engaging followers. Interpreting how the different channels (Facebook vs. Twitter) affect behavior also becomes beneficial. Certain messages or tactics will have better reception and response on one channel versus the other for the simple fact of how people interact with it. It might seem like common sense but behavior can become much more complex and unpredictable through the online environment.

Recent grads, what were some of your favorite psychology courses in college? Current professionals, how do you find psychology applied in your job today?

Lauren Shank does freelance public relations and marketing, specializing in social media. She graduated from Virginia Tech with a Bachelor of Science in Psychology and is a member of PRSA – National Capital Chapter. Connect with her on Twitter (@LaurenEShank).

August Twitter Chat Highlights: Preparing for Your Next Career Move

August 8, 2014August 8, 2014Lauren Gray Leave a comment

We’d like to thank everyone who participated in the August #NPPRSA Twitter chat focused on how PR professionals can prepare for the next shift in their career. We discussed how to lay the ground work for career growth, considering both internal promotions and jobs at new companies.

Specifically, we’d like to thank our special guest for the evening, Ron Culp, Instructor and Professional Director of the Graduate Public Relations & Advertising Program at DePaul University. Ron also manages the industry leading blog Culpwrit for new professionals establishing a career in PR.

Join us again on September 4 for our next #NPPRSA chat.

Stay up-to-date with PRSA New Professionals on Facebook, Twitter, LinkedIn and Google+.

Review highlights of the chat below. What did you learn from the August chat? How can you prepare for your next career move? What can you do to broaden your experiences in your current position to be considered for a promotion? What should a PR pro do if they don’t see a future for career growth within their company?

Amy Bishop works in digital PR and marketing for DigitalRelevance, a content promotion agency. She is also Social Media Co-Chair for the PRSA New Professionals Section. Read her insights on customer experience and social business on her Marketing Strategy blog. Connect with Amy through Twitter, Pinterest or Google+.

Book Review: ‘Spin Sucks’ by Gini Dietrich

August 4, 2014January 2, 2015Lauren Gray 2 Comments

This post is part of The Edge monthly series of book reviews on books relevant to new PR professionals.

The wise Ricky Bobby once told us: “If you’re not first, you’re last.”

spin_sucks-500x380 Well, after reading “Spin Sucks,” it’s obvious that Hollywood’s favorite NASCAR driver has never met industry thought leader Gini Dietrich. In “Spin Sucks,” Gini examines the evolving communications world, and shares actionable insights to help PR pros of all ages adapt to the changing industry both successfully and ethically.

Unlike Ricky, Gini says a quality communications plan is a marathon, not a sprint. If you’re cutting corners, vying for first – not best – even a full dish of fancy sauce can’t help you succeed.

But, follow “Spin Sucks’” fancy-sauce recipe for success, and you’ll get positive feedback from reporters, customers and, most importantly, company leadership.

Prepare your paid, earned, owned and shared media.

Curious how the four PR silos can work in tandem? In “Spin Sucks,” Gini explains how DirecTV used each avenue to execute its successful “Football on Your Phone” campaign.

“They used paid (because it cost them to produce it), owned media (it’s embedded both on their website and YouTube channel), and shared media [through social sharing] for this campaign, and earned media was the result,” she writes.

Add a cupful of content marketing.

Sure, it’s a buzz term now, but in a few years content marketing will be a successful PR pro’s bread and butter.

Think about it. You own this content. It has your brand’s messaging and voice with no third-party filter. And, as Gini notes, once you distribute content through social and email networks, you’ll conveniently (and strategically) bring the audience back to your website.

Not sure where to start? Gini has you covered. She suggests:

– Subscribing to SmartBrief and Talkwalker Alerts for industry news,

– Reading blog comments to get story ideas from readers’ questions, and

– Looking through your sent emails to uncover recurring topics you’ve discussed with customers. (This tip from Andy Crestodina.)

Sprinkle in some SEO.

When it comes to content marketing, if you build it, they probably won’t come. But, if you build then optimize it, they’ll slowly start to find you.

As new PR pros, you’re likely seeing SEO quickly becoming a necessary skill. Here’s how Gini suggests getting in the SEO know:

– Keep blog posts between 500 – 700 words with five or six keyword mentions,

– Your keyword or phrase should be in the post URL (here’s how to change it), and

– Always use an image and copy your headline into the “alt text” section.

Mix in your media relations.

Yes, SEO is an important skill for new professionals, but don’t forget the PR pro’s mainstay: media relations.

As Gini notes, the best media relations starts with storytelling, relationship building, patience and time. She also suggests:

– Reading the outlets and reporters you’re contacting before drafting the pitch, then tailoring it to their niche.

– Commenting intelligently on your target reporter’s articles to build your credibility as a source.

– Writing short emails. For some reporters, you may even consider a handwritten note to break through the clutter.

Technically speaking, Ricky Bobby could be right. If you’re not first, you could end up last. But, as “Spin Sucks” illustrates, speed doesn’t always equal the best batch of fancy sauce.

Conversely, if you train for the marathon – not sprint – your company’s content will be read, news will be reported and goals will be met.

I’ve only skimmed the surface of the PR lessons offered in “Spin Sucks.” Whether you’re a new or seasoned pro, I’d highly recommend this book.

Have you read “Spin Sucks”? What industry insights did you glean from it?

Stephanie Vermillion is a senior account executive at Wordsworth Communications, a public relations agency in Cincinnati. She is on the PRSA Cincinnati Leadership Team and is part of the PRSA Cincinnati New Pros Committee. Connect with Stephanie on LinkedIn and Twitter (@SMVermillion).

Four Ways to Keep Your PR Skills Sharp Outside of Work

July 31, 2014January 2, 2015Lauren Gray Leave a comment

In our day-to-day lives and work days, it can sometimes be hard to keep some of our lesser-used skills up to date and sharp. We fall into routines and some things we learned years ago become fuzzy.

Here are a few ways to keep those skills sharp, even when you’ve finished your work for the day.

1. Work pro bono

There are many companies, especially nonprofits, that may not be able to afford to hire someone in-house or from an agency to provide professional public relations for them, although they may desperately need it. Find organizations that you would like to help and offer your skills and expertise without charge. You’ll expand your creativity and formulate plans for a cause or organization you want to stand behind, and help those people to further their programs and events.

2. Create great content in support of products and services you personally enjoy

When I find a product or service that I love, I want to shout it from the rooftops. Using your public relations expertise to promote and strengthen the brand of products and services that you personally use and would vouch for is a great way to sharpen your writing, social media, and interpersonal skills. Use your influence and honest thoughts to spread the word to people who can use them.

3. Network

Talk to and help out other public relations professionals. One of my favorite things about attending a meetup with other like-minded PR professionals is discussing what works and what doesn’t for particular situations, and sharing what you’ve learned through your personal work and education that can help someone else. Discussing these topics helps to refresh methods and skills that you may not have a chance to draw upon often.

4. Stay up to date

Public relations practices and methods are constantly changing, at a faster rate all the time. Play with and experiment with new technology, tools, and methods, explore and find out what works best for your brand and clients. Be proactive, and continue learning new technology, new content strategies, and what your clients want at the pace that it happens.

These are just a few of the ways to continue to hone your skills outside of the workplace. What tips do you have on staying sharp?

Samantha Owens is a writer, hobbyist photographer, and grammar enthusiast based in Napa Valley, CA. She writes her own blog, contributes at a literary fiction book blog, and freelance writing work. Find out more about her at about.me/seowens or follow her on Twitter at @sowensphoto.

The Artistry of Creating What’s Never Been Done Before – Part 2

July 28, 2014January 2, 2015Jess Noonan Leave a comment

Continued from the previous post:

Nicole Dobrzynski, ‎Global Football Brand Manager at Nike

“I find my creative inspiration when I am least expecting it. I find that if I sit too long at my desk and try to force an idea, it is hard to land on something compelling. It sounds cliché coming from someone who works at Nike, but inspiration usually finds me when I am out being active – playing soccer on the weekends, taking a yoga class on a Tuesday night, etc. Maybe this habit has been formed from years of playing soccer, but it always seems to happen for me. When my mind is not forced to think about something, random thoughts tend to come in that are different from a concentrated thought.

I also recently read an article that stated that the best creative thinking happens at night. The theory is that your mind is the most tired at this point, which allows the brain to bypass normal logic and think in new and interesting ways. Whether this is completely factual or not, I like to think that there is some truth to this thought. This would help explain why I am able to weave together a seasonal concept in the span of a 60 min evening yoga session, when I have been thinking about it for the past eight hours at work with little success of finding clarity.”

Tony Telloni, Managing Director at Golin NYC

“I think the key to any good creator is the skill of observation. There is creativity in just about anything and everything you come across. You have to be willing to look at things a little bit differently and embrace the thinking that comes with it. At Golin, we like to take creative field trips. We’ll go to a museum opening or an art exhibit. We’ll know that an event is happening at Times Square or Grand Central Station, and we’ll make a point of all going down to see it, even if it’s not an event that’s run out of our office. We do that to keep our creative skills sharp and go where we know you’re going to find sources of creativity and inspiration. I think, willingness to share what inspires you with others is another really important factor and lets great ideas grow to even greater ideas.”

Ben Roth, SVP Creative at MKTG Inc.

“I think you have to be an explorer and open up your frame of reference. You have to read things…things that you don’t want to read in order to explore different points of view. I also believe that in our business, you have to ask the obvious questions that most people think – they already have a simple answer to them. Even if you don’t ask them out loud, ask them to yourself, write them down, look them up – and learn.

Many times, people come in my office, and we have long conversations. I’ll bring up one topic, after another topic, and another. Often they ask me: ‘How come you know that kind of stuff?’ It’s easy. Every day, I write down questions I have, I think about them, look them up – and I ‘learn’ them. I am not smarter than anyone else but I created a ritual for myself that if I don’t have an answer, I’m not satisfied – I look it up and I write it down. The same goes for words. If you come across a word and don’t know its meaning, write it down and look it up. When I started my career and just came out of school, I had little notebooks full of words I didn’t know, full of things I’ve learned. It’s about creating that routine for yourself.”

Inspiration is powerful; on that we can agree. Not surprisingly, there isn’t a simple recipe to it. First and foremost, it’s about finding a balance that works for you; discovering what and who inspires you. It’s about exploring the world, being receptive and sharing your creative journey with others. Beyond that, understanding creative blocks as part of the experience and seeing every moment, encounter and place as an opportunity to learn, opens new doors toward creating the unseen.

Helma von Zadow works with the Brand and Integrated Marketing team at Major League Soccer and is a member of the PRSA New York Chapter. She served on the 2013-2014 PRSSA National Committee as vice president of professional development. Connect with her on LinkedIn or Twitter.