Book Review: Everyone Communicates, Few Connect

This post is part of The Edge monthly series of book reviews on books relevant to new PR professionals.

As young communicators, we can learn a valuable lesson from John C. Maxwell: communicating isn’t the same as connecting.

The famed leadership expert, and author of over 70 books, uses this publication to teach us the difference.

“Connecting is the ability to identify with people and relate to them in a way that increases your influence with them,” says Maxwell.

As PR/communications professionals, connecting is an important aspect of our job, but are we being as effective as we can be? That’s what Maxwell challenges us to examine with Everyone Communicates, Few Connect.

These lessons are critical for professionals across all industries. Writing, speaking, presenting, pitching, and selling are critical skills in any job, regardless of industry or field.

Your head will spin from the number of times you read the word “connect” – mine did – but when you begin to grasp the importance of making connections not just for yourself, but for the sake of your customers/clients, you will thank Maxwell for driving the point home. Improving the customer experience should always be priority number one.

Where this book provides exceptional value – particularly for young professionals – isn’t in practical advice or knowledge, but in the confidence readers can gain from the material. Confidence can be a fragile thing, especially for young professionals. But it can also help young pros excel beyond their entry-level expectations.

The book is also a ‘must read’ for the challenge it presents to its readers to audit their own communications processes. In this regard, you can take as much from this book as your attitude and openness allow.

As a resource, the text also aggregates some of the best principles from respected communication and leadership experts and philosophers. Maxwell also shares his Five Principles and Five Practices, which include:

  • Finding common ground
  • Keeping your communications simple
  • Capturing people’s interest
  • Inspiring people
  • Staying authentic in all your relationships

Maxwell posted chapters of Everyone Communicates on his website, and used the commenter feedback to add anecdotes, quotes and advice – each commenter was rewarded with their photo on the inside cover of the book. This helps to make material relatable to every level of professional.

Maxwell may rely a little too heavily on his on triumphs as examples within the book, but the positive attributes of Everyone Communicates can be helpful as you begin mapping a path to leadership positions within your company.

HeadshotRobert Martin is a Corporate Relations Intern at Allstate and the 2014 Co-Editor of the PRSA New Professionals Newsletter. He resides in Farmington Hills, MI.

How to Design Your Office to Support Your PR Activities

Spending a vast amount of money on PR campaigns can make good sense if by doing so you are able to establish and maintain a desirable public image that helps to attract new customers and to retain old ones. However, it is not an activity that should be carried out in isolation, but rather something that should form part of an overall marketing strategy, including the interior design of your corporate headquarters.

Image Credit: Legozilla, license (click for source)

Many business owners may feel that office design has very little to do with their public relations campaigns but if you want to make sure that your target audience does not perceive your PR activities to be nothing more than smoke and mirrors, it is a good idea to reinforce the image you are trying to project with something tangible such as the colour scheme and layout of your head office.

Visitors to your headquarters cannot help but be influenced by what they see and their perception of your organisation is very likely to be coloured by the décor of your offices. The following design tips should help to ensure that this is a positive and not a negative.

Corporate colours – if you have made a big effort to get potential customers to associate your company with a particular logo, you should seriously consider using the colours that appear in that logo when deciding on colour schemes for your office interiors.

In particular, an impressive reception area painted in your corporate colours is sure to make a good impression on visitors and leave them in no doubt that yours is an organisation that stands behind its advertising slogans 100%.

An appropriate layout – if you spend a great deal of money in an effort to convince people that yours is a forward thinking company where corporate hierarchies have been swept aside in favour of a more inclusive working environment that is conducive to innovation and the rapid evolution of new products, you need to back this up with your office layout.

If visitors to your headquarters are met with closed doors and lifts to executive floors that can only be accessed with a special proximity card, which only the chosen few are issued with, there is a very good chance that they are going to start to question everything that your marketing campaigns have tried to establish as fact. Do not confuse your customers by sending mixed messages about what your company stands for and how it likes to operate.

Relevant themes – if your organisation is making a big push to sell its products to environmentally aware consumers who are genuinely concerned about the effect that their activities have on the natural world, this is something that can be carried through to the interior design of your offices. Instead of having panoramic windows that frame impressive views of the local countryside or cityscape, consider going for a more sustainable design with less glass, which will be cheaper to heat in the winter and to keep cool in the summer.

Many organisations make the mistake of trying to dazzle their visitors with the magnificence of their corporate headquarters when in reality all they are doing is demonstrating their lack of consideration for what really matters in life.

As you can see, the way that you choose to decorate your offices and how they are laid out could have a big effect on how your customers and members of the public in general perceive your business.

Always remember that actions speak louder than words so what your company does is just as important as what is says.

Author: Juliet Martin is writing for Saracen Office, one of the leading Commercial office Refurbishment Experts within the UK.

How to Leverage Freelance Work to Boost Your Career

Freelance-homeIt seems all too often that young professionals get so focused on advancing their status that they forget to explore other, alternative career development options outside the traditional ladder.

Freelancing is one of these alternatives. When approached properly, it can yield benefits to your life such as expanded opportunities, diverse experience and extra income.

Here’s how to leverage freelance work to boost your career:

Pick a Focus

To get started, select a specific skill that you’re particularly passionate about and talented in. This will empower you to not only best serve your future clients, but to get those clients in the first place.

Focus on Your Portfolio Before Your Income

This process might not yield income when you’re first getting started. Unless you’re a tenured professional, you’ll have to get started by offering your services for free.

Sam Sanchez—a freelance designer that I work with on client projects—used this strategy to build his portfolio and reputation to the point where he could start charging for his services.

“At the time [the beginning], the main thing I was concerned with was building my portfolio, not making money,” says Sanchez.

This is also a great time to make some small mistakes that will help polish your delivery process before you start asking for compensation.

Don’t Screw Anybody Over

Since you’re not packaging yourself in someone else’s company, you’re personal brand is going to be exposed and vulnerable.

Make sure that you clearly understand the expectations of your clients before you start any work. Also be sure to put these thoughts into a formalized contract document that is signed—even if it’s pro-bono work.

That being said, do what you say you’re going to do. Put forth every ounce of your effort into completing your projects and making your clients happy. What you do in this independent context will ripple into every other aspect of your career. If you do it improperly, I promise that you will ruin your career.

Know When to Exchange Your Experiential Currency

As you continue building your portfolio and clientele, begin to look for ways to exchange your additional experiential for promotions and opportunities.

Sanchez leveraged his strong freelance background to score a communications assistant position at Vital VOICE Magazine—the third oldest LGBT publication in the nation—right out of college.

He didn’t stop utilizing his portfolio there though—he continued freelancing on the side and recently exchanged his extra experience for an exciting promotion and significant career boost that he can’t publicly announce as of now.

Use It to Better Understand Your Fit

By pursuing additional opportunities outside the norm of your nine-to-five job, you’ll learn a lot about yourself. Particularly what you may be especially interested in.

Freelancing allows you to explore a variety of work styles, organizations and practices. I’ve heard countless stories of young professionals discovering the industry, and ultimately, the job of their dreams from their independent pursuits.

Are you using freelancing to boost your career? How has it made a difference?

 

profile-benBen Butler is the founder and president of Top Hat IMC—an integrated marketing communications firm in Wexford and Pittsburgh, Pa. You can connect with him on LinkedIn and on Twitter @BenButlerPR.

Book Review: ‘Spin Sucks’ by Gini Dietrich

This post is part of The Edge monthly series of book reviews on books relevant to new PR professionals.

The wise Ricky Bobby once told us: “If you’re not first, you’re last.”

spin_sucks-500x380Well, after reading “Spin Sucks,” it’s obvious that Hollywood’s favorite NASCAR driver has never met industry thought leader Gini Dietrich. In “Spin Sucks,” Gini examines the evolving communications world, and shares actionable insights to help PR pros of all ages adapt to the changing industry both successfully and ethically.

Unlike Ricky, Gini says a quality communications plan is a marathon, not a sprint. If you’re cutting corners, vying for first – not best – even a full dish of fancy sauce can’t help you succeed.

But, follow “Spin Sucks’” fancy-sauce recipe for success, and you’ll get positive feedback from reporters, customers and, most importantly, company leadership.

Prepare your paid, earned, owned and shared media.

Curious how the four PR silos can work in tandem? In “Spin Sucks,” Gini explains how DirecTV used each avenue to execute its successful “Football on Your Phone” campaign.

“They used paid (because it cost them to produce it), owned media (it’s embedded both on their website and YouTube channel), and shared media [through social sharing] for this campaign, and earned media was the result,” she writes.

Add a cupful of content marketing.

Sure, it’s a buzz term now, but in a few years content marketing will be a successful PR pro’s bread and butter.

Think about it. You own this content. It has your brand’s messaging and voice with no third-party filter. And, as Gini notes, once you distribute content through social and email networks, you’ll conveniently (and strategically) bring the audience back to your website.

Not sure where to start? Gini has you covered. She suggests:

–       Subscribing to SmartBrief and Talkwalker Alerts for industry news,

–       Reading blog comments to get story ideas from readers’ questions, and

–       Looking through your sent emails to uncover recurring topics you’ve discussed with customers. (This tip from Andy Crestodina.)

Sprinkle in some SEO.

When it comes to content marketing, if you build it, they probably won’t come. But, if you build then optimize it, they’ll slowly start to find you.

As new PR pros, you’re likely seeing SEO quickly becoming a necessary skill. Here’s how Gini suggests getting in the SEO know:

–       Keep blog posts between 500 – 700 words with five or six keyword mentions,

–       Your keyword or phrase should be in the post URL (here’s how to change it), and

–       Always use an image and copy your headline into the “alt text” section.

Mix in your media relations.

Yes, SEO is an important skill for new professionals, but don’t forget the PR pro’s mainstay: media relations.

As Gini notes, the best media relations starts with storytelling, relationship building, patience and time. She also suggests:

–       Reading the outlets and reporters you’re contacting before drafting the pitch, then tailoring it to their niche.

–       Commenting intelligently on your target reporter’s articles to build your credibility as a source.

–       Writing short emails. For some reporters, you may even consider a handwritten note to break through the clutter.

Technically speaking, Ricky Bobby could be right. If you’re not first, you could end up last. But, as “Spin Sucks” illustrates, speed doesn’t always equal the best batch of fancy sauce.

Conversely, if you train for the marathon – not sprint – your company’s content will be read, news will be reported and goals will be met.

I’ve only skimmed the surface of the PR lessons offered in “Spin Sucks.” Whether you’re a new or seasoned pro, I’d highly recommend this book.

Have you read “Spin Sucks”? What industry insights did you glean from it?

 

Stephanie Vermillion headshotStephanie Vermillion is a senior account executive at Wordsworth Communications, a public relations agency in Cincinnati. She is on the PRSA Cincinnati Leadership Team and is part of the PRSA Cincinnati New Pros Committee. Connect with Stephanie on LinkedIn and Twitter (@SMVermillion).

 

Four Ways to Keep Your PR Skills Sharp Outside of Work

In our day-to-day lives and work days, it can sometimes be hard to keep some of our lesser-used skills up to date and sharp. We fall into routines and some things we learned years ago become fuzzy.

Here are a few ways to keep those skills sharp, even when you’ve finished your work for the day.

07fe6551. Work pro bono

There are many companies, especially nonprofits, that may not be able to afford to hire someone in-house or from an agency to provide professional public relations for them, although they may desperately need it. Find organizations that you would like to help and offer your skills and expertise without charge. You’ll expand your creativity and formulate plans for a cause or organization you want to stand behind, and help those people to further their programs and events.

2. Create great content in support of products and services you personally enjoy

When I find a product or service that I love, I want to shout it from the rooftops. Using your public relations expertise to promote and strengthen the brand of products and services that you personally use and would vouch for is a great way to sharpen your writing, social media, and interpersonal skills. Use your influence and honest thoughts to spread the word to people who can use them.

3. Network

Talk to and help out other public relations professionals. One of my favorite things about attending a meetup with other like-minded PR professionals is discussing what works and what doesn’t for particular situations, and sharing what you’ve learned through your personal work and education that can help someone else. Discussing these topics helps to refresh methods and skills that you may not have a chance to draw upon often.

4. Stay up to date

Public relations practices and methods are constantly changing, at a faster rate all the time. Play with and experiment with new technology, tools, and methods, explore and find out what works best for your brand and clients. Be proactive, and continue learning new technology, new content strategies, and what your clients want at the pace that it happens.

These are just a few of the ways to continue to hone your skills outside of the workplace. What tips do you have on staying sharp?

 

Screen Shot 2014-07-31 at 12.03.32 PMSamantha Owens is a writer, hobbyist photographer, and grammar enthusiast based in Napa Valley, CA. She writes her own blog, contributes at a literary fiction book blog, and freelance writing work. Find out more about her at about.me/seowens or follow her on Twitter at @sowensphoto.