Higher education PR: who controls the college website? by Elizabeth Rhoads

High school students begin their college search online. They explore Princeton Review, US News & World Report and search for some of the colleges they’re familiar with on Google. College students are directed to their college’s website to get more detailed information on a few assignments for the semester. Professors who have completed research in their field want to make sure that their information is on the website for everyone to see.

One of the most crucial parts of public relations in higher education is a website. Considering that the majority of high school students spend quite a bit of time online, a college’s website often serves as the first impression for prospective students. While it’s used as the primary recruiting tool, it also has to serve a couple of other audiences – current students and faculty members. So, websites in higher education are more complicated than they may appear.

Not only does a college website have to serve a few different audiences, but everyone wants to have control over their part of it. I recently read an article that questioned why college websites are so awful, given that faculty and staff in higher education are often perceived as being a very intelligent crowd. Part of the answer is that while there is a common theme and template, every department has their own information that they feel is absolutely essential to display on the website. It’s often impossible for one or two web designers to be able to keep up with all the constant updates and posting, in addition to somewhat serving as a filter to what gets put up online. As a result, many departments are given the ability to update the site, and therefore, the website is actually written by several different people, in several different tones.

The question becomes, who’s the most important audience to serve? The answer depends on the college.

Personally, I believe the most important thing is to have a consistent tone throughout the entire website that is appealing to prospective students. Although a second person, conversational style was rare years ago, it has become more common. Rather than trying to formally convey the college, or departments’, mission and vision, I believe simply stating the benefits of the college (or department) in a conversational style is the best way to communicate with prospective students through a website. As for the faculty – often times they don’t have much time to dedicate to posting content on the website, which gives someone else an opportunity to write for them. That’s where we come in – who could be better for the job than a PR professional?

Elizabeth RhoadsElizabeth Rhoads currently serves as the Web Content Coordinator for a small liberal arts college in Central Pennsylvania. She graduated from Susquehanna University in 2009 with a Bachelor of Communications. She is an alumna of the White House Internship Program.  Rhoads serves the PRSA New Professionals Section Executive Committee as Programming Chair.

career advice… Ticking Through Last Year’s To Do List Before January by Janet Krenn

I’m big into lists. I write them. Re-write them. Revise. Lose. Re-imagine.

I wrote myself a “to-do by the end of the year” list last week, and it’s horribly intimidating. I’m not embarrassed to admit that it’s full of things that have been sneaking to the bottom of my “to-do” lists since April, and although I know I have a long month ahead of me, I’m propelled to get through it and start January with nothing hanging over my head.

Imagine! Only having to do the tasks and jobs that are new! (It does sound like a dream, doesn’t it?)

As PR professionals, we can’t control the speed at which new projects and responsibilities fly at us, but we can make sure we’re ready to take them on.

For me, this means I’ll be buckling down. I’ll be more focused at work, checking my Facebook page only when it’s work related or when I’m at home (shuddering with pre-emptive withdrawals). I’ll be a dynamo, or like some kind of well-trained PR Kung Fu master executing tasks with quick, deadly precision.

The list is long. Writing articles, sidebars, upcoming press releases. Then there’s video transcribing, scripting, editing. And then there’s the stuff that I don’t even know about yet, but will undoubtedly make its way to my desk, just as the clutter’s starting to clear.

But I know with my trusty list in hand, I’ll tick through the tasks of soon-to-be yesteryear, and when 2011 rolls around, I’ll be ready to take on the new challenges and rewards without fretting about projects fermenting on my desk.

So who’s with me and ready to write down, then take down, that to-do list of 2010?

Janet Krenn is the 2010 Chair of the New Pros Section. She’s optimistic about closing out a successful 2010 at work, even though she has 23 things on her to-do list, and 3 days into December, none are checked off!

Intro to series… International PR by Dr. Dean Kruckeberg

“International public relations” is a specialization of practice that routinely, if not primarily, spans the borders of nation-states.  International practitioners may work for public relations firms, civil society (nongovernmental) organizations or governments at several levels.  However, these practitioners (either in-house or as specialists within public relations firms) more commonly represent multinational or transnational corporations that have global stakeholders because these organizations obtain their raw materials, their labor and/or their markets worldwide.  Using this definition, an American practitioner representing a German organization to publics in that country would not be practicing “international public relations,” while a German practitioner representing a German-based corporation to American publics would be an international practitioner.  Some practitioners accept longtime assignments or lengthy rotations at international sites, while others may be based domestically, but will travel extensively, i.e., they may be in an airplane or in a foreign country as often as they are in their home offices.

Some public relations professionals prefer the label “global public relations,” noting correctly that “international public relations” is not only misleadingly imprecise, but is in fact a deceiving misnomer.  They argue that:  1) practitioners, scholars/educators and students worldwide are rapidly coalescing into a global professional community that increasingly shares universal professional values and best practices, with decreasing national distinctions in public relations practice; and 2)  the populations of many nation-states are, themselves, highly multicultural, if not globally represented, and thus the assumption that discrete “nation-states” are themselves homogeneous is naively erroneous, i.e., in this sense practitioners for domestic organizations must operate within a global context because of the multicultural diversity within their own countries.   And, of course, all practice is international to the extent that what happens elsewhere in the world can affect practitioners’ domestic organizations in myriad ways.

International public relations has been practiced at some levels since the evolution of public relations as a professionalized occupation, although the number of practitioners in this specialization has grown markedly in recent years.  Organizations need specialists who have particular knowledge and skills to practice in a range of social, political, economic and cultural environments.  These specialists must have the strategic, tactical and technical knowledge and skills that are required of all public relations practitioners, but they require additional education and experience that increase the breadth and depth of their worldview to enable them to better understand, appreciate and respect publics worldwide.  International public relations practitioners must perform strategically as interpreters, ethicists and social policy-makers in guiding organizational behavior in the global arena, and they must take strategic responsibility for influencing and reconciling public perceptions of their organizations worldwide.

International public relations practitioners must be both urbane and cosmopolitan, i.e., true world citizens who are comfortable in a range of greatly different environments.  Successful practitioners must be consummate students of global society, with a longitudinal, i.e., historical, understanding of their clients’ indigenous societies as well as a latitudinal understanding of contemporary global society, and they must constantly monitor and interpret world events for their clients.  Of course, protocols must be understood, and fluency of indigenous languages is highly desired.  The need for strong liberal arts education is obvious, as is specific knowledge about world history, intercultural communication, political science and economics.  Knowledge of indigenous laws and legal systems is particularly important.  While the types of activities that international practitioners perform may resemble those of their domestic counterparts, and while their publics may resemble typical categories of domestic publics, nevertheless unusual challenges exist because of oftentimes significantly different social, political, economic and cultural influences at international sites.

New pros often feel it must be difficult to break into international public relations.  Of course, new pros will need to seek employment in organizations that are international in their scope or in firms that have international clients who seek relationships with publics in yet other international sites (definitionally, a practitioner who represents an international client in the practitioner’s native country is not practicing international public relations, although working with his international client will require the practitioner’s international knowledge).  However, multinational corporations oftentimes welcome young practitioners who volunteer for long-term international assignments, particularly if these new professionals have prepared themselves well for these positions.  Senior-level international public relations practitioners are quick to mentor protégés who have a primary interest in international careers.  Many resources also exist for those who want such careers, e.g., the Global Alliance for Public Relations and Communication Management, the International Public Relations Association, the International Council of the Public Relations Society of America, the International Association of Business Communicators, the U.S.-based Institute for Public Relations (and its Commission on Global Public Relations) and the U.K.-based Chartered Institute of Public Relations.

For students, public relations curricula in many universities offer courses in international public relations, and at least one university’s public relations education program offers a certificate in international public relations.  Several public relations textbooks have a strong international orientation, and a few textbooks focus on this specialization.  Graduate education in related areas, e.g., international relations and intercultural communication, can also be helpful.

The time undoubtedly will come when labels such as “international” public relations will be redundant because all public relations practice will be global.  However, until then, international public relations will be in increasing demand by contemporary organizations in a 21st Century global society.  It represents an exciting opportunity for those with the knowledge, skills and abilities to practice this specialization.

Dr. Dean Kruckeberg, APR, Fellow PRSA, is executive director of the Center for Global Public Relations and a tenured full professor in the Department of Communication Studies at the University of North Carolina at Charlotte.

Intro to Series… Agency PR by Adrienne Bailey

As you can imagine, agency life is exceptionally eventful, fast paced, and extremely rewarding.  Unlike other areas of public relations, you are constantly working with numerous clients in a wide array of industries. A typical work week can vary depending on deadline, events, client projects, and journalists’ needs—no two weeks are ever the same. Often, you may be working on several accounts at a time; each requiring just as much attention as the others. Being able to effectively allocate enough time to each account is essential to meeting client’s needs and exceeding expectations.

Due to the fast paced atmosphere, it is imperative to think quickly on your feet. The flair to provide swift and meticulous responses and work at the drop of a hat comes from a true understanding of the evolving industry and your client’s business. As agency people, we are constantly researching, keeping with the news and latest trends, and bringing new, unique ideas to the table. The work environment is extremely conducive to learning and collaboration—and while there may be a laid back feel, people are constantly working hard to stay ahead of the game.

What kinds of things would you expect to do working for a PR agency?

While general tasks may vary based on the client, agency work in PR does involve a great deal of pitching, writing, planning, creating, and collaboration! Agency pros are regularly educating the media and the public on a wide variety of topics by effectively sharing stories in a compelling manner. My work involves consistently developing newsworthy and unique angles to pitch to the media, educating clients on social media and Web 2.0, landing placements in targeted platforms to ensure the message is reaching the right people, and much more. Taking the time to do thorough research and personalize your correspondences with editors and journalists is vital to developing great relationships. In my experience, I have come to recognize and develop several skills needed for success in an agency: persistency, organization, urgency, commitment and the ability to multi-task are just a few.

What kinds of challenges could you face working for a PR agency?

Regardless of your industry, challenges are something we face each and every day. A few challenges in the agency work include:

  • Keeping up with not only the public relations industry, but the industries of our clients
  • Work and life balance is a bit tricky- especially with the amount of professional development needed at any level
  • Pressure to bring cutting-edge ideas to our clients on a consistent basis
  • Staying atop the evolution of technology and ensuring integration when necessary
  • Being able to deliver metrics and accurate measurement of our efforts
  • Helping clients and potential new business prospects understand our industry’s work and value
  • Multi-tasking between current accounts and potential new business

What kinds of courses would be beneficial to someone working for a PR agency?

Outside of the general courses in PR and Journalism, courses in

  • marketing,
  • business,
  • economy
  • public speaking
  • various cultures and second languages


Adrienne Bailey, Account Executive at Y&L PR- a division of Young and Laramore, 2009 Butler University graduate.

Summer Book Club… Get Ready! Discussion Begins the First Friday of June


Remember summer reading? Like it or not, extracurricular reading ensures that you stay on top of your game, and as New Pros, anything we can do to keep ourselves more knowledgeable than expected will only benefit us.

Enter the New Pros of PRSA Summer Book Club!

We invite you to join us and our members as we read and discuss 3 books this summer.

Here’s how it will work: From June through August, everyone interested is invited to read the month’s book selection. On the first two Fridays of each month, we will post interviews with authors, discussion questions, and other things to the blog. You can participate by reading and commenting or simply following along.

Start your reading engines

Here are the books we plan to include in this summer’s Book Club: (Remember, the discussion will take place on the first and second Fridays in June; so make sure you have a copy of the June selection and start reading before then!)

Vote for the August book by May 31

You can help us choose which book we should read in August. Vote on our Facebook Page by May 31. Here are your options: