PRSA New Pros Teleseminar: March 13 on Real-Time Marketing with Arby’s

Josh Martin, Social Media Manager at Arby’s, will host our first PRSA New Professionals Section Brown Bag Discussion of the year. Josh gave us a preview of what you will be able to learn from his teleseminar on Real-Time Marketing Done Right. Register for the March 13th teleseminar today.

Screen Shot 2014-03-06 at 9.43.54 AM

How would you personally define real-time marketing? 

To me, real-time marketing is simply making timely responses to mainstream events.

What are some notable differences when executing RT marketing with an agency vs corporate?

Agencies bring a lot of creativity and strategic thinking to the table when it comes to RT marketing. Corporate lives/breathes the brand on a daily basis and often has a better understanding of what will work with their audience. The magic happens when both agency & corporate can work together seamlessly.

What are some of your goals when planning/executing RT marketing? 

My goal for RT marketing: Don’t do anything stupid. RT marketing is about two things: listening and engaging. We want to make sure we’re listening first and understand the conversations that are taking place. If we decide to pursue an opportunity, our goal is for the content to not feel forced and stays consistent with our brand voice.

What advice do you have for brands/companies that don’t have a budget to promote/push out their content?

Brands can still be effective in social media, even with a limited budget. They need to be laser-focused on developing a content strategy and be patient with results.

In your opinion, is there a good ratio to be used of pre-planned content and real-time content?

Specifically during a major event, when brands are trying to stay relative. It’s important to have pre-planned content at the ready so you can move quickly during a major event, but it’s as equally important to be flexible and pivot to real-time content when an opportunity presents itself.

Want to learn more from Josh? Register here.


February Twitter Chat Highlights: Real-Time Marketing

We’d like to thank everyone who participated in the February #NPPRSA Twitter chat by discussing the opportunities and challenges of real-time marketing. This month we discussed ways that brands can be authentic when engaging in real time and also addressed some the of risks that can come with real-time marketing.

Real-Time Marketing Twitter Chat Highlights

Specifically, we’d like to thank our two special guests for February: Adam Naide and Ken Burbary. Adam Naide is the Executive Director of Marketing for Social Media at Cox Communications, where he leads overall strategy for the company’s social media presences including fan engagement, customer acquisition & retention, social commerce and Social TV. Ken Burbary is the Chief Digital Officer at Lowe Campbell-Ewald. Ken has over 20 years of marketing experience with a focus on digital for Fortune 500+ brands.

Join us again on March 6 for our next #NPPRSA Twitter chat and stay up-to-date with PRSA New Professionals on Facebook, Twitter, LinkedIn or Google+.

Review highlights of the chat below. What did you learn from the February chat? Should brands attempt real-time marketing? Is it worth the risks? How can brands authentically engage with consumers?


Amy BishopAmy Bishop works in digital PR and marketing for DigitalRelevance, a content distribution and promotion agency. She is also Social Media Co-Chair for the PRSA New Professionals Section.  Read her insights on customer experience and social business on her Marketing Strategy blog. Connect with Amy through Twitter, Pinterest or Google+.