intro to series

Intro to Employee Communications PR

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A growing specialty in the world of public relations is employee communication. Positions with this area as the primary focus are found most often in large organizations, where the employee base is large and diverse. More importantly, these positions exist when leadership fully understands how employee engagement correlates with an organization’s success or failure. In a sense, employees are the organization, so it is hard to imagine a more critical stakeholder group.

Describing a day in the life of an employee communications specialist doesn’t sound difficult until you sit down and start to write. Why? Because every day is so different from the next. Let me begin by telling you, briefly, about our organization.

DuPont Pioneer is in the production agriculture industry—specifically, crop seed genetics. Headquartered in Des Moines, Iowa, where the business began in 1926, Pioneer now has more than 12,500 full-time employees working in more than 90 countries around the world. Acquired by DuPont in 1999, Pioneer is part of a science company that is more than 200 years old and focused on using science to help solve global challenges related to food, energy and protection.

Since joining Pioneer five years ago, I have enjoyed being part of a very exciting and rapidly growing business. One of the biggest “plusses” had been the value placed on employee communication by our president.

I lead a terrific team of four professionals, each of whom has a full plate of specific responsibilities related to our global employee audience.

So what is my typical day like?

Because each day is so different, I am going to take some liberty with my assignment and tell you instead what a typical week includes. And since it is Friday morning, I am simply going to look back at the week that is now coming to a close. Keep in mind that my role involves more managerial duties than others on the team. (Read: Lots of meetings!)

Monday: 

  • Global teleconference to review the Pioneer Communications planning calendar
  • Met with Pioneer intranet manager to review process to secure outsourced help with online publishing
  • Consulting appointment with Web Services staff to set up Team Site for Global DuPont Public Affairs task team that I am leading
  • Attended Lunch-and-Learn meeting to hear two renowned journalists/authors discuss looming global crisis: hunger
  • Attended final presentation by our summer intern
  • Met with two staff members to develop draft presentation for meeting next week with executive sponsors of the next-generation intranet steering team
  • Attended evening event related to work

Tuesday:

  • Met with Communications Leadership Team to discuss planning process and budgets for 2013
  • Web meeting with DuPont colleagues about intranet platform capabilities
  • Slogged through overflowing email inbox
  • Proofed documents as requested
  • Followed up on PRSA Employee Communications Section responsibilities; also on local PRSA Chapter responsibilities.

Wednesday:

  • Participated in web conference with DuPont colleagues to view demo of intranet site set up on SharePoint 2010 platform by another DuPont businesses
  • Summarized highlights of web conference and sent follow-up memo to appropriate Information Management staff at Pioneer
  • Met with new manager for employee online communities about metrics and dashboard options
  • Met with staff members to refine draft presentation for meeting next week with sponsors of the next-generation intranet steering team

Thursday:

  • Early meeting with next-generation intranet steering team
  • Left that meeting early to get to the first of two half-day training sessions with senior leaders, led by David Grossman of The Grossman Group (focus was internal communication of Pioneer strategy)
  • Talked with David over lunch about other work he is doing with Pioneer
  • Second training session with senior leaders

Friday:

  • Three goals today: write this blog post, follow up with members of task team I am leading for DuPont, and get out of the office in time to go to the Iowa State Fair. One down, two to go.

Young professionals who want to work in employee communications should:

  1. Polish their writing and presentation skills. You must be strong in both of these core skills.
  2. Get very familiar with intranet best practices, which are evolving even as I write this post.
  3. Take some business classes, and develop a basic understanding of today’s global economy. This knowledge will help you understand and converse more intelligently with your senior leaders, whose support is critical to your success.

 

Chris JensenChristine Jensen, APR, MBA, is the employee communications manager of DuPont Pioneer. Prior experience includes a position as an adjunct lecturer in public relations at the University of North Carolina-Charlotte and public relations/marketing management positions for a private college and several healthcare organizations, including Mayo Clinic, where she managed internal communication. She earned her bachelor’s degree from Grinnell College in Iowa and her Master of Business Administration from the University of St. Thomas in St. Paul, Minn. Jensen served for three years as a board member of the PRSA Charlotte Chapter and currently serves as accreditation chair for the PRSA Central Iowa Chapter and the chair of the PRSA Employee Communications Section. She was a charter member of the executive committee of the Section and chaired its first national conference in Chicago in 1996. The thoughts expressed in this blog post are entirely her own and do not reflect those of her employer.

Intro to Government PR by Doug Matthews

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I’ll be honest. I never made a formal decision to get into government communications. Would you believe that I was actually a forensic science major for my first two years of school? Yep. I wanted to be CSI before David Caruso inexplicably made it seem cool. Now, how David Caruso and “cool” found their way into the same sentence is a subject for another time. Suffice it to say, I’m a bit of a nerd at heart.

It was a combination of life experience, timely opportunities and great mentors that guided me to where I am today, and I couldn’t be happier with the result. So here’s my first bit of advice: create your own opportunities, but don’t get so focused that you fail to see the new, unexpected ones that present themselves along the way.

I joke that I was “infected” with the public service mindset. I blame my parents. My father was a career law enforcement officer and police chief, and my mother was an emergency room nurse. The first “marketing” I ever did professionally was working at the city pool, getting families to show up for “Dive-In Movies”…in between fits of whistle-blowing and telling kids to “walk, not run” on the pool deck.

So, after an epiphany while sitting in Applied Calculus II (another interesting, albeit off-topic story), I left class and changed my major to advertising and public relations. I secured my first internship as a sophomore doing marketing and events for the county recreation department. (Another aside here: get as much job experience as you can before you graduate–it’s the single best thing you can do to differentiate yourself from the thousands of other job-hunting graduates entering the work force.)

I continued that work until graduation, with a short stint in between studying in London and interning with Fleishman-Hillard. It was during this venture into corporate public relations that I had my second epiphany. The assignments were interesting enough, and the people were great, but I had trouble finding satisfaction with the work I was doing. For me, there was a satisfaction and fulfillment that I got from serving the public that I didn’t get when serving a client or a private industry.

That’s something I love most about this career: the absence of a traditional “target market.” Sure, you’ll always have specific audiences for specific programs, but government service is a great equalizer. After all, everyone needs their garbage picked up, right? And every one of you expects the lights and sirens to arrive when you call 911.

There’s also unbelievable variety in what our team does. I mentioned garbage collection and public safety, but we also do engineering. We do public health. We manage parks. We build roads. The work we do truly touches the lives of everyone who lives here in Austin and I get to be a part of that. We help people understand, appreciate and connect with the products and services they have invested in as taxpayers. We help make good government.

In my role, I get to be both the PR pro and the media pro. We run an in-house agency, with teams spanning media relations, Web development, employee communications, project management, community engagement, marketing, events and interactive media. We have our own television station and graphic design shop. The opportunities for learning and development are limited only by your desire and willingness to expand your horizons. The work environment is what you make of it: there is more space to try new things and take risks than you might think!

We do, though, have to talk about the other side of that coin. When you sign up as a public servant, you do so with the understanding that virtually everything you do is public. The work you do belongs to the taxpayers, and they can be a fickle and demanding audience. Likewise, there’s always an undercurrent of politics. Ultimately, my boss (the city manager) works for seven elected officials, so you can’t escape it. You can, though, maintain a distinct line between political and professional communication.

If it sounds interesting, you can start by looking for internships in your local jurisdiction. I learned as much interning with Orange County Parks & Recreation as I did in four years of coursework. Get involved with the International City/County Managers Association or the City/County Communications and Marketing Association. Look into public administration and public affairs courses as a supplement to your normal coursework.

The work might not be for everyone, but for someone with the passion to serve, a love for the art of governing, and the willingness to wear virtually every hat in the haberdashery (or millinery), there’s not a better job on the planet. 

 

Doug Matthews is an 18-year veteran of local government communications, currently serving as the chief communications director for the City of Austin, Texas. He served similar roles for the Florida cities of Largo and Clearwater before becoming an adopted Texan in 2009. He holds a master’s degree in public administration from the University of South Florida.

Intro to International PR: Why Going Global Can (and Should) Be Your Next Career Move by Stephanie Takach

Heather Sliwinski 3 Comments

For new public relations professionals looking to get ahead and obtain a unique skill set, getting international career experience is more than a viable option—it’s one that’s becoming a necessity—as organizations increasingly expand outside of the United States. To find out more about what it takes for PR professionals to get experience overseas, I sat down and interviewed Stacie Berdan, an international careers consultant and author of the new eBook GO GLOBAL! Launching an International Career Here or Abroad. Stacie has more than a decade of experience at Burson-Marstellar and later joined Unilever before publishing her first book Get Ahead By Going Abroad.

Stephanie Takach: Why do you think it’s important for PR professionals to experience part (or all) of their career abroad?

Stacie Berdan: Globalization is here and its pervasiveness is destined to expand. There has been a shift in many companies as to where their revenue is being generated–for many it’s in the emerging markets and at increasing percentages. As a consultant or a support function in-house, PR professionals who have a combination of industry skills and international experience can better support their client’s or organization’s global growth.

ST: Are there any unique skill sets that PR young professionals need or should pick up before looking to jump-start their international career?

SB: Acquire as much international experience as possible. Before you graduate, study or intern, join international clubs, practice foreign languages, volunteer or work abroad. Once you’re in the workforce, work on global teams or with global clients to demonstrate that you can work cross-culturally and on virtual teams. If you have foreign language skills, practice. If you have knowledge of or experience with another culture or country, try to get involved in a relevant assignment.

It’s important that young PR professionals build up what I like to call their “toolbox of talents”–working with top-notch professionals at the start of their career. This could be anywhere in the world but requires some thought. Once you have three to four years of experience, you can start branching out and looking for opportunities most anywhere because you will then have multiple offerings: solid PR skills, international mobility and the global skills you’ve acquired.

ST: And what about languages? For PR pros who only speak English fluently, how much of a barrier can that be?

SB: Being bilingual or trilingual is a definite benefit to working in the global marketplace, but it doesn’t have to be a deal breaker. Consider what other skills you have that an organization would benefit from and market them. Exceptional English language skills can prove beneficial in many markets where English is the second or third language to ensure accuracy, but you’ll want to be careful you don’t simply become the editor as opposed to the strategist behind the PR.

ST: What advantages does international PR bring to the table for young professionals? Are there any disadvantages?

SB: International PR provides the opportunity to work at the forefront of the globalization wave, which shows no sign of slowing down. Most internationalists agree that the personal and professional growth is explosive–working abroad for one year usually feels like the equivalent of three in experience. However, the downsides can be the incredibly challenging circumstances you face every day. It’s difficult to live in another country and work cross-culturally every day, in a second language or through interpreters; learning new ways of doing things as well as new regulations, currencies and politics can be draining.

ST: When is the right time in one’s career to go global?

SB: The right time is when you spot the opportunity because there are benefits to going at any stage in a PR professional’s career. If you go early on, you probably have fewer restrictions, yet the flexibility to go anywhere, which many companies appreciate and want, so the opportunities are probably the broadest. If you go mid-career, you’ll have significant talents in your toolbox and can probably step up your game in a smaller or emerging market that needs your professional expertise. This could then transfer to greater responsibility faster to be leveraged in another market or your home market after a few years. If you go as a senior person, you have a great deal of practical knowledge and experience to offer a new market, yet you’ll still need to learn about your new home. It all depends on what you’re looking for, your expectations and your flexibility, which are key in seeking, landing and thriving in an international role.

Is now the right time in your career for you to go global? What challenges or roadblocks have you encountered on your journey to gain international PR experience?

Stephanie Takach is a senior at Drexel University, majoring in communication with a minor in marketing. Takach is also president of Drexel’s Public Relations Student Society of America Chapter and an aspiring PR and marketing professional. Feel free to contact Stephanie on Twitter.

Intro to Healthcare PR Part Two by Debbie Harvey, APR

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Let me start by saying that growing up, I never considered myself to be a science nerd.  Science was never really something around which I foresaw my adult life revolving.  As a student, it stood for spilled chemicals in laboratories, confounding physics equations and the dissection of poor, defenseless organisms.  However, a turning point that perhaps, looking back nearly 20 years later, drove me toward the scientific side of public relations was the day my best friend and I had to make up a high school biology class after hours.

The assignment wound up being a horrendous but hilarious experience—we had to dissect a fetal pig, separating and marking each organ.  While we vacillated between bouts of laughing and gagging, the lab door opened and in walked our admissions director—and actor Martin Short!  He was filming in New York City and looking at our school for his daughter at the time.  He took one look at our messy “operating table,” our filthy lab coats and our horrified faces and said, smirking, “You two aren’t enjoying this too much, I see,” to which I responded, “Imagine how this pig feels!”  I was already lobbying for the rights of the patient at a young age.

But I digress. Suffice to say, the 15-year-old me did not prophecy that the 30-(ahem)-something-year-old version would spend her days researching countless medical conditions, reading scientific abstracts, meeting with advocacy organizations, developing social media programs and media training healthcare professionals and patients.  But that’s what I do nearly every day after catching up on the morning’s news about this ever-evolving industry. And, admittedly, I still love it.  So long as no one hands me a scalpel and a pig.

How Do You Define Healthcare PR?

I’ve come to find throughout my career that healthcare PR is somewhat undefinable, which is what makes it undeniably exciting.  Healthcare is a niche that is constantly changing, given legal and regulatory challenges in spaces like social media, coupled with the powerful changes that healthcare reform has – and will continue to have – for patients, healthcare professionals, advocacy and payors.  For me, PR wasn’t a hard career choice, as it’s the perfect confluence of strategizing, socializing, researching and writing. In fact, I’m pretty sure it found me.  The healthcare focus, though, was a happy accident, one that started as just a job but wound up becoming a fulfilling career. 

Like nothing else, healthcare PR provides the satisfaction of knowing you are helping people at the end of the day: helping patients better understand what a diagnosis may mean; helping patients and loved ones manage through life’s health challenges with tools and resources to be better informed and empowered; helping discover ways to jumpstart and facilitate meaningful conversations between patients and healthcare professionals that may not have been happening. Some of the most moving moments in my career have been when I’ve helped coordinate patient speaking opportunities at client headquarters, bringing together employees across multiple disciplines to hear first-hand how their work positively impacts people’s lives.  It’s a gratifying feeling to know that an idea you had, a meeting to which you contributed or a program you built went to helping people get better and feel better at the end of the day.

Your Career Roadmap

As a new professional, you may occasionally (or often) feel like a sponge, looking to soak up as much information as you can.  Healthcare PR offers an opportunity to never lose that feeling: continuous environmental, economic and societal changes make healthcare PR a rewarding challenge, and I would encourage you to learn more about it.  At GolinHarris, we often say healthcare PR is the art and science of blending clinical understanding and knowledge with best practices of consumer marketing.  But regardless of what area of PR you may choose to pursue, seek to be challenged every day.  Read industry publications.  Get more involved with PRSA and network.  Find a mentor.  Ask questions.  Don’t balk at “no.”  Learn and adjust.  And above all, have a good time doing your job. 

Debbie HarveyDebbie Harvey, MS, APR, is a senior vice president in healthcare at GolinHarris.  She holds a master’s degree from Northwestern University in integrated marketing communications and is president-elect of the Public Relations Society of America (PRSA) Chicago Chapter.  A Big Apple native, she has learned to love the Windy City nearly as much. Follow her on Twitter, connect with her on Facebook, or email her at dharvey@golinharris.com.

Intro to Healthcare PR by Christine Kotler

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Styrofoam wig heads. Wig heads?!? I needed two and I needed them fast because the news media was coming in one hour. My featured physician expert wanted to use Styrofoam wig heads to demonstrate a point about deep-sea diving and respiratory function. After a half-dozen calls and old-fashioned research in the Yellow Pages (years ago, in a pre-Google era), I finally found wig heads! I knew then that public relations, and especially healthcare PR, was going to be an adventure. This field requires resourcefulness, creativity, confidence, strategic thinking and endless amounts of energy. With more than 20 years in the business, my career in communications has been rewarding, challenging, interesting, exciting and fun.

I currently serve as the assistant vice president for marketing and public relations at Baptist Health South Florida—the largest not-for-profit healthcare organization in the region—based in Miami. On a typical day, I grab coffee (essential!) and my iPhone and start checking email. I also scan news headlines and social media sites on my iPad to see what is happening locally and nationally. Most days involve meeting with internal clients, handling media requests, brainstorming with staff, strategizing about opportunities and developing creative communications plans. Whether promoting a new center, treatment or pitching a unique story, we are constantly looking for ways to position Baptist Health as the go-to source for leading-edge healthcare information.    

Healthcare is one of the few growth industries in today’s tough economy. Recently, the national dialogue on healthcare reform has cast a negative spotlight on hospitals and healthcare organizations. To me, this is a great opportunity for PR professionals to reframe the conversation and focus attention on what is right about healthcare through meaningful and compelling stories.

The realm of healthcare PR is broad – from promoting hospitals and physician services to developing patient education materials to promoting medical devices, new technology and new treatments. You may handle everything from crisis response to event planning, community relations to employee communications, to media relations and more. The variety is what makes this field so interesting – no day is ever the same.  

Whether you are just entering healthcare PR or considering a career in the field, you may find the following tips helpful. I try to keep them top of mind in my own practice.

Top 10 Tips for New Professionals in Healthcare PR (not necessarily in rank order):

1. Be flexible:  Every day is different in PR – whether you are in healthcare or another industry. You need to be nimble, ready to change course and quick to seize opportunities on behalf of your clients.

2. Ask questions: You are new at this. Your boss expects you to work hard and to bring your best each day, but she also expects you to learn by asking questions.

3. Listen, listen, listen: And then, listen some more. Often, I hear students and young professionals comment that they entered the PR field because they “love people” and they are “good communicators.” Good communication starts with good listening. Before you can offer a client a solution, you need to really listen to how they define the problem or challenge.

4. Appreciate failure: This field is not for the faint of heart. Despite neurotic planning and the development of a dozen backup plans, things happen. Your beautiful outdoor event is blown away with hurricane-force winds or your celebrity speaker is a no-show as more than 500 guests eagerly anticipate her arrival. When something goes wrong, learn from it.

5. Play nicely with others: Throughout your career, you are going to work with a lot of people – some of whom you will like and others you will not. Business is about relationships.

6. Be resourceful: Know how to find the Styrofoam wig heads. And many other strange things that you will be asked to magically produce minutes before they are needed. Thank goodness for Google and FedEx.

7. Accept criticism with grace: Remember to say “thanks” when a supervisor or boss offers feedback or criticism about your work. Appreciate the fact that an experienced pro took the time to provide guidance.

8. Do your homework: Healthcare is complex. As communicators, we have to sort out the clinical jargon and develop materials that are easy to read and understand. Learn the terminology. Take classes or seminars in marketing, budgeting, healthcare administration.    

9. Show compassion: In healthcare, we have the unique position of caring for patients and their families when they are most vulnerable. We have a tremendous responsibility to be thoughtful, transparent and compassionate in our communications to various audiences.    

10. Look before you leap: Your mom was right. Before jumping into a project or charging ahead to seize an opportunity, pause for a minute to make sure you have a solid plan. PR is fast-moving, but a wise mentor once taught me that “speed kills.” While you need to be ready for action, PR requires strategic thinking and careful planning.

Rapid change and growth in healthcare, coupled with dynamic changes in PR and communication, make it an exciting time to be in this field – for new professionals and for seasoned practitioners.

Christine Kotler is assistant vice president for marketing and public relations at Baptist Health South Florida. She is a member of the PRSA Health Academy Executive Committee. She can be reached at ckotler@baptisthealth.net. Follow Baptist Health on Twitter.